Arun K
KOCHI
Summary
I have Managerial and first hand experience in the profiles catering - Human Resource Management | General Management | Operations | Team Building | Accounts Receivables | Customer Service | Business Development. I have proven track records of building teams from scratch doing recruitment, onboarding, on job training, setting up work Instructions, KPI's, OKR's and performance evaluations. I like change and challenges and always open to new roles and responsibilities and this has helped me in acquiring wide range of knowledge in various departments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Manager - Human Resources, Legal and AR
Poornam Info Vision Pvt Ltd
Kochi
10.2021 - Current
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Used data and analytics to diagnose trends and link to employee performance outcomes.
- Reviewed appraisal reports for accuracy and compliance with appraisal standards.
- Developed and implemented compensation strategies to ensure competitive pay structures.
- Analyzed job positions, evaluated internal equity and conducted salary surveys to determine appropriate salary ranges.
- Conducted periodic reviews of the organization's compensation program.
- Drafted new or revised job descriptions to reflect changes in job duties or responsibilities.
- Assisted with the development of short-term incentive plans for executive management team members.
- Reviewed and prepared legal documents such as contracts, leases, closing statements, and title documents.
- Organized client files for attorneys and maintained accurate records.
- Researched applicable laws, regulations, and precedents to ensure compliance with legal requirements.
- Monitoring Accounts Receivable Aging.
- Setting Credit Policies
- Collections Management
- Cash Flow Management
- Customer Relationship Management
- Reporting and Analysis
- Process Improvement
- Credit Risk Assessment
- Coordination with Sales and Operations
- Compliance and Audit
HR Manager - Recruitment
Poornam Info Vision Pvt. Ltd
Kochi
07.2016 - 09.2021
- Workforce Planning: Collaborating with senior management and department heads to understand current and future staffing needs.
- Job Analysis and Description: Conducting job analysis to determine the specific requirements and responsibilities of each role, and creating detailed job descriptions.
- Recruitment Strategy Development: Developing and implementing recruitment strategies aligned with organizational goals and industry best practices.
- Sourcing Candidates: Identifying effective sourcing channels such as job boards, social media platforms, professional networks, and partnerships with educational institutions.
- Candidate Screening: Reviewing resumes, conducting initial screenings, and assessing candidates against job requirements.
- Interviewing: Coordinating and conducting interviews with candidates, including phone screens, video interviews, and in-person interviews.
- Selection and Offer Management: Collaborating with hiring managers to select the most qualified candidates and extend job offers.
- Onboarding Coordination: Facilitating the onboarding process for new hires, ensuring smooth transitions and compliance with company policies and procedures.
- Candidate Experience Management: Ensuring a positive candidate experience throughout the recruitment process, regardless of the outcome.
- Employer Branding: Enhancing the organization's employer brand through recruitment marketing strategies, including social media, employer review sites, and networking events.
- Data Management and Reporting: Maintaining recruitment data, tracking key metrics.
- Continuous Improvement: Identifying opportunities to streamline processes, improve recruitment efficiency, and enhance candidate quality.
- Training and Development: Providing training and guidance to hiring managers and interviewers on effective recruitment practices and techniques.
- Relationship Management: Building and maintaining relationships with external recruitment agencies, vendors, and other stakeholders.
Human Resources
Poornam Info Vision pvt Ltd
Kochi
02.2011 - 07.2016
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Leave Management
- Payroll management of Indian and US Staffs
Team Lead Business Development
Poornam Info Vision Pvt Ltd
Kochi
01.2012 - 01.2015
- Conducted weekly meetings with team members to discuss progress and set objectives.
- Coordinated with other departments to ensure successful implementation of projects.
- Monitored team performance and provided feedback on areas of improvement.
- Provided mentorship to junior staff in best practices, problem-solving, and customer service techniques.
- Evaluated customer feedback data to inform future initiatives and strategies.
- Managed relationships with existing clients, ensuring satisfaction levels were maintained or exceeded expectations.
Team Lead Customer Service
Poornam Info Vision Pvt ltd
Kochi
01.2008 - 01.2015
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
Customer Relations Executive
Poornam Info Vision Pvt. Ltd.
01.2007 - 01.2008
- Provided technical support for customers on products and services.
- Collaborated with other departments to resolve customer complaints efficiently.
- Coordinated with cross-functional teams such as sales, engineering, marketing to ensure successful delivery of projects.
- Answered inbound calls, chats and emails to facilitate customer service.
Branch Supervisor
Mikan Credit Consultancy
Thrissur
01.2006 - 03.2007
- Provided guidance and support to branch staff in daily operations.
- Developed and implemented policies and procedures for the branch.
- Supervised, coached, and evaluated staff performance.
- Conducted regular staff meetings to discuss customer service issues and set goals.
- Identified areas of improvement for operational efficiency at the branch level.
Field Investigator
Mikan Credit Consultancy
Thrissur
11.2005 - 01.2006
- Analyzed documents, photographs, and other evidence to verify facts of investigations.
- Prepared detailed reports documenting findings of investigations.
- Identified areas for further investigation based on analysis of collected data.
- Assessed potential risks associated with investigative activities.
- Completed background checks on individuals involved in investigations.
Site Supervisor
Vijay System Engineers
Mumbai
09.2004 - 10.2005
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
- Organized daily workflow for the team, ensuring tasks were completed on time and within budget.
- Monitored progress of construction works against contract requirements; identified discrepancies between actual works performed versus contractual requirements and reported any issues and delays immediately to upper management.
- Inspected finished products upon completion; ensured quality standards were met before final sign off was given.
- Maintained records of all incidents, including accident reports, near misses, and unsafe conditions or acts.
- Conducted safety inspections of job sites and equipment to identify potential hazards and recommended corrective action.
Education
Master's in Psychology -
IGNOU
Professional Certificate - Human Resource Management And Analytics
Indian Institute of Management
Kozhikode12-2023
MBA in Human Resource Management and Marketing -
Mahatma Gandhi University
Bachelors in Economics -
Calicut University
Thrissur 06-2004
High School Diploma -
Kendriya Vidyalaya
Thrissur04-2001
Diploma in Fire and Safety Engineering - Fire And Safety
National Institute of Fire Engineering
Thrissur 01-2005
Skills
- General Management
- HR Policy Development
- Organizational Development
- Employee Engagement
- Employee Relations
- Retention Strategies
- Benefits Administration
- Training & Development
- Flexible and Adaptable
- Diversity and Inclusion
- Succession Planning
- Recruitment Strategies
- Payroll Management
- Talent Acquisition
- Compensation Structuring
- New Employee Orientation
- Corrective Action Planning
- Dispute Mediation
- Legal Compliance
- Policy Enforcement
- Performance Assessment
- Employee Onboarding
- Payroll Administration
- Performance Appraisal
- Exit Interviews
- Talent Development
- Resource Allocation
- Upselling
- Delivery Tracking
- Customer Support
- Pipeline Management
- Relationship Development
- Customer Service
- Event Planning
- Account Analysis
- Accounts Receivable
- Staff Management
- Workforce Planning
- Human Resources Operations
- Customer Retention
- Business Development
- Data Analysis
- Document Control
- Process Improvement
- Workflow Optimization
- Operations Management
- Work flow planning
- Cross-functional communications
Certification
- Certificate Course in First Aid, Red Cross Society, India
- SAP HCM Payroll Certification Training, Udemy
- SAP HR-HCM Certification Training, Udemy
Accomplishments
- Employee of the year - 3 times with Poornam Info Vision Pvt Ltd.
- Played main lead in setting up the Accounts Receivables team in the company and was able to take up the receivables to 85% from 63% in 3 months which was further taken up to 93%. Many a times the team was able to meet 100% receivables in month.
- With extensive use of Data Analytics in AR, many decisions were dependable on the data from AR and was thus able to play crucial role in improving various strategies.
- Played pivotal role in setting up the business development team.
- I was able to setup a dedicated Recruitment team understanding the need of the regular and timely hiring needs. This helped in in ontime joining and hiring's in the company.
- Brought in various changes to customer service team towards a better customer relationship management and ensured proper documentations and compliance with the customers.
- Initiated many events in the company for employee motivation and enhancing employee confidence.
- Guided Poornam Info Vision Pvt. Ltd. team to win first ever Paint ball championship conducted by Club FM.
- Won few Best Batsman awards at various competitions.
- NCC "C" Certificate in Army Wing.
Affiliations
- Fish Keeping
- Biking
- Photography
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Sr. Manager - Human Resources, Legal and AR
Poornam Info Vision Pvt Ltd
10.2021 - Current
HR Manager - Recruitment
Poornam Info Vision Pvt. Ltd
07.2016 - 09.2021
Team Lead Business Development
Poornam Info Vision Pvt Ltd
01.2012 - 01.2015
Human Resources
Poornam Info Vision pvt Ltd
02.2011 - 07.2016
Team Lead Customer Service
Poornam Info Vision Pvt ltd
01.2008 - 01.2015
Customer Relations Executive
Poornam Info Vision Pvt. Ltd.
01.2007 - 01.2008
Branch Supervisor
Mikan Credit Consultancy
01.2006 - 03.2007
Field Investigator
Mikan Credit Consultancy
11.2005 - 01.2006
Site Supervisor
Vijay System Engineers
09.2004 - 10.2005
Master's in Psychology -
IGNOU
Professional Certificate - Human Resource Management And Analytics
Indian Institute of Management
MBA in Human Resource Management and Marketing -
Mahatma Gandhi University
Bachelors in Economics -
Calicut University
High School Diploma -
Kendriya Vidyalaya
Diploma in Fire and Safety Engineering - Fire And Safety
National Institute of Fire Engineering
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