Summary
Overview
Work History
Education
Skills
Certification
Driving License - Class Of Vehicles
Languages
Hobbies and Interests
Disclaimer
Employment Chronicle
Personal Information
Timeline
Generic
ARUN  KALADAN

ARUN KALADAN

Kerala

Summary

Ambitious professional seeking to obtain a challenging position within a dynamic organization, prioritizing self-improvement and excellence in all responsibilities through unwavering dedication and commitment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Duty Manager Cum Trainer

BWFS COK
COK
08.2024 - Current
  • Supervised and coordinated ramp operations to ensure efficiency and safety.
  • Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
  • Assisted with recruitment processes when necessary, interviewing potential candidates.
  • Liaised with other departments to ensure seamless operations across the organization.
  • Monitored performance of staff members, offering advice where appropriate.
  • Implemented quality assurance measures in order to maintain high standards of service delivery.
  • Responded promptly to any emergency situations that arose during shifts.
  • Organized employee appraisals, providing feedback where necessary.
  • Handled employee problems in absence of HOD.
  • Managed team performance through regular monitoring and feedback.
  • Executed compliance checks to meet regulatory standards across operations.
  • Conducted safety management training sessions for all team members.
  • Prepared and submitted operational documents and reports for review.
  • Implemented emergency response protocols to enhance readiness.
  • Streamlined communication between teams to improve operational coordination.
  • Monitored performance metrics to identify areas for improvement.

Duty Officer/Turnaround Coordinator

Swissport
Muscat
01.2023 - 07.2024
  • Supervised and managed staff to deliver exceptional customer service.
  • Identified training needs and mentored team members for performance enhancement.
  • Conducted daily shift briefings to facilitate smooth operations.
  • Led safety meetings to ensure a secure work environment.
  • Developed relationships with airport authorities for effective collaboration.
  • Liaised with OCC to optimize workforce planning and control overtime.
  • Maintained positive relationships with workforce and management teams.
  • Ensured adherence to safety, security, and company policies across all teams.
  • Developed standard operating procedures for daily operations of staffs.
  • Provided training to new staff members on safety protocols and procedures.
  • Prepared detailed reports summarizing findings from investigations or inquiries.
  • Directed staff during incidents to ensure safety protocols were followed.
  • Conducted daily shift briefings to review tasks and provide updates on ongoing shifts.

Ramp Supervisor/Dispatcher

Sharjah Aviation Service
Sharjah
01.2013 - 01.2023
  • Implements departmental policies, processes, procedures and provides instructions to the team on the day of operations and ensures compliance with the established standards and procedures.
  • Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviors and follows up on corrective actions.
  • Leads team of staff on the day of operations, undertaking all loading and equipment operation activities to safely handle all arrival & departure flights efficiently.
  • Coaches staff / team members in order to develop staff competencies, ensuring optimum performance.
  • Supervises the turnaround process to ensure availability of resources on time, accurate operating process in line with the safety standards.
  • Meet Company and social standards of dress and conduct standards as all times while representing the Company either on or off the job.
  • Ensure all ramp team is adhered with the all SOPs.
  • Prepare investigation report and discipline the staff when applicable.
  • Communicates regularly with team members and service partners to ensure all flights are handled in a timely manner and any problems are overcome efficiently.

Load Control/Flight Supervisor

Air India SATS
Hyderabad
01.2009 - 12.2012
  • Prepared Load & Trim for Boeing and Airbus flights.
  • Handled check-in processes, including document verification, boarding pass issuance, and baggage screening.
  • Completed specialized functions, such as Ground Security Coordinator, as assigned by station manager.
  • Managed reservations and assisted walk-in customers with inquiries.
  • Updated pre-flight and post-flight details to ensure accuracy.
  • Oversaw baggage make-up area management to optimize operations.
  • Conducted audits on arrival and departure reports for compliance.
  • Trained new employees on operational procedures and customer service.

Education

BACHELOR’S of SCIENCE- DEGREE -

University of Calicut
CALICUT
01.2003

Skills

  • Energetic leadership
  • Professional speaking
  • Decision making
  • Organizational skills
  • Communication skills
  • Negotiation
  • Critical thinking
  • Problem solving

Certification

  • Load control training
  • Freighter B 747/400-800, A 321 and A 330
  • Airbus 330,340, A320, A321, A319 load sheet licenses.
  • Load & trim for Boeing,777-200,777-300, 737-800
  • Wide knowledge of airport and airside safety and security functions
  • Special load handling (DGR, AVI, Weapon, Heavy cargo)
  • Passengers and baggage handling
  • Airside Driving Permit (13 years’ experience at Sharjah airport)
  • Firefighting training from Sharjah Airport Authority
  • Fuel safety introduction training from SASCO Sharjah airport
  • Dispatcher functions with Air Arabia training Centre
  • Ramp handling training with Air Arabia training Centre.
  • Aero bridge operation SAS
  • Basic Aviation security – Bureau of civil aviation security India
  • Dangerous Goods Regulation training [DGR] – CAT 7,8,9 AND 10
  • Check-in and reservation training from Galileo.

Driving License - Class Of Vehicles

LMV

Languages

  • English
  • Hindi
  • Tamil
  • Malayalam (Mother Tongue)

Hobbies and Interests

  • Listening Music
  • Travelling

Disclaimer

I hereby declare that the above-mentioned information is true and I bear the responsibility for the correctness of the above-mentioned particulars.

Employment Chronicle

  • Duty Manager cum Trainer, BWFS COK, Supervision and ramp operations, Safety management, Team Management, Operational coordination, Performance monitoring, Documents and Reporting, Emergency Response, Compliance and regulatory, Training
  • Duty Officer/Turnaround Coordinator, Swissport, Muscat, Oman, 01/2023, 01/2024, Supervising and managing staff to ensure exceptional customer service delivery., Identifying training needs, coaching, and mentoring team members for performance improvement., Leading daily shift briefings to ensure smooth operations., Conducting safety meetings and briefings to promote a secure work environment., Developing strong relationships with airport authorities for seamless collaboration., Liaising with OCC to optimize daily workforce planning and control overtime., Maintaining positive relationships with both workforce and management teams., Ensuring workforce adherence to safety, security, and company policies., Overseeing multiple teams, providing supervisory guidance and support., Ensuring the deployment and implementation of the QHSE Manual across operations.
  • Ramp Supervisor/Turnaround Coordinator, Sharjah Aviation Service, Sharjah, UAE, 01/2013, 01/2023, Implements departmental policies, processes, procedures and provides instructions to the team on the day of operations and ensures compliance with the established standards and procedures., Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviors and follows up on corrective actions., Leads team of staff on the day of operations, undertaking all loading and equipment operation activities to safely handle all arrival & departure flights efficiently., Coaches staff / team members in order to develop staff competencies, ensuring optimum performance., Supervises the turnaround process to ensure availability of resources on time, accurate operating process in line with the safety standards., Meet Company and social standards of dress and conduct standards as all times while representing the Company either on or off the job., Ensure all ramp team is adhered with the all SOPs., Prepare investigation report and discipline the staff when applicable., Communicates regularly with team members and service partners to ensure all flights are handled in a timely manner and any problems are overcome efficiently.
  • Load Control/Flight Supervisor, Air India SATS, Hyderabad, India, 01/2009, 01/2012, Preparing Load & Trim for Boeing/Airbus flights., Handled Check in, verifying passenger’s documents, issuing boarding passes and check in of passenger’s screened baggage., Complete and perform special trained functions, such as Ground Security Coordinator, etc., and any other suggested by immediate station manager., Reservation and Handling Walk-in Customers., Ensure updating Pre-flight and post flight Details., Baggage Make-up area management., Accounts - Airport Cash handling / maintaining accounts book with clear information., Audit on Arrival and departure reports., Preparing detailed reports on other airline loads for marketing team., Assisting customers at the airport & handled them softly during the cancellation/delay of flights., Assist with on-the-job training of new employees., Preparing monthly reports of baggage mishandling and Guest complaint., Meet Company and social standards of dress and conduct standards as all times while representing the Company either on or off the job., Maintenance of all Ground service Equipments and vehicles., Backend Co-ordination., Staff welfare and activities in-charge.

Personal Information

  • Passport Number: C0999237
  • Passport Place Of Issue: MALAPPURAM
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Duty Manager Cum Trainer

BWFS COK
08.2024 - Current

Duty Officer/Turnaround Coordinator

Swissport
01.2023 - 07.2024

Ramp Supervisor/Dispatcher

Sharjah Aviation Service
01.2013 - 01.2023

Load Control/Flight Supervisor

Air India SATS
01.2009 - 12.2012

BACHELOR’S of SCIENCE- DEGREE -

University of Calicut
ARUN KALADAN