Arun Kayyalakam George
Software Project Manager ||AI BFS Unit Champion||AI Trainer||Scrum Master||Prince2 Foundation||CSM||ITIL V4 Foundation
Kochi
Summary
Dynamic Software and Project Manager with over 17 years of diverse experience in the IT industry, excelling in roles such as Key Account Manager, AI Banking Unit Champion, AI Trainer for Educational Institutions, Media, and Scrum Master. Proven expertise in project management, people management, and risk management, complemented by a strong ability to lead cross-functional teams and drive successful project deliveries. Skilled in stakeholder engagement and adept at utilizing advanced management tools to implement process improvements and solve complex problems. Technical proficiency includes cloud-based solutions (Azure Cloud, Confluent Kafka), Python, and mainframe technologies (COBOL, JCL, DB2, IMS DB/DC), ensuring a comprehensive approach to development projects that aligns with organizational goals.
Overview
17
17
years of professional experience
12
12
Certificates
7
7
years of post-secondary education
Work History
Software Project Manager
Nest Digital
01.2024 - Current
- Working as Key Account Manager for Dubai Based Banks
- Working as AI Champion for Banking Unit and currently leading R & D to develop in house tools using Open AI, Claude Code.
- Conducted AI related session for Educational Institutions and Media Agencies as part of organizational branding.
- Created In-House tools for Profile Matching, Automated Test case Generation, Automated Integration with Azure Board, Creation of Chatbots by using Tidio to generate Java Script.
- Created Worklfows for Support team using Activepieces.
- Developed Low code Applications by using Lovable AI
- Working as Product/ Implementation Manager for Banking based products(IPP,WPS,FTS).
- Handles Product Management of new application (IPP) for UAE Based Banks
- Handles finance related SOW and MSA for Fixed price projects.
- Handles Implementation Manager role for 2 UAE Based Banks.
- Handles Customer Management and Governance activities.
- Appraise the management and schedules the plan to mitigate the risks.
Project Manager
Infosys
10.2021 - 01.2024
- Worked as Scrum Master/Implementation Manager/PMO roles for Client -NatWest.
- Handled Scrum Master role for 2 Feature Teams in Banking programme and Drives Scrum ceremonies and reports status to Management.
- Handles Governance (Programme/Project/Platform) and implementation planning.
- Worked on 3 RFPs related to Cloud Transformation
- Handles resources Billing, forecasting and planning
- Provide Project status updates,RAID reports to stakeholders.
- Coordinate with cross-functional teams to resolve project issues (Environment/resourcing/Dependency) and mitigate risks(Extending/Combining/minimizing scope/resource additions0.
- Monitored project progress, identified risks,record in Management tools and took corrective action as needed.
- Conducted Scrum Ceremonies, PI Planning, Implementation Working group , Scrum of Scrum, Project Board Meetings as part of Scrum Master for 3 months
- Handles People Management Activities(Appraisals,feedbacks,suggestions,Leave Management)
Manager
Cognizant Technology Solutions
11.2014 - 10.2021
- Served as the single point of contact for Anthem Account Operations from the Kochi ODC, including Membership, Enrollment, and Billing functions.
- Functioned as Project Manager and Offshore Development Center (ODC) Manager for Anthem in Kochi (October 2015 - August 2020).
Managed multiple projects in Membership, Enrollment, and Billing, along with vendor feeds, letters, and reports. - Led and managed a 35-member team, and oversaw people management and HR-related activities for the team.
- Managed billing-related processes, created contracts, and assisted in the preparation of Statements of Work (SOW).
- Conducted project kickoff meetings with relevant stakeholders.
Proposed RFPs for Vendor Feed Modernization, and Mainframe Batch Processing Optimization and Remediation. - Handled end-to-end project management, people management, and audit activities.
- Handled the Support Team and played a lead role, assisting Legato in resolving tickets from Hyderabad (1 month deputation).
- Created automated tools using REXX to minimize manual work in batch processes.
- Handled the Data Migration Project for the Toyota account (Sep 2020 - Oct 2021).
Senior Software Developer
UST Global
03.2012 - 11.2014
- Worked as Senior Software Developer for 2 years
- Worked as Test Lead in Mexico for 6 months
- Proposed and Implemented Tools for automating repetitive work
- Performed Release Management Activities
- Created Automated tools to minimize Manual Work in Batch process
Systems Engineer
Tata Consultancy Services
10.2008 - 03.2012
- Bagged 2nd Rank in TCS Cobol Top 10
- Worked as Developer in Mainframe Development project
- Worked for Data Migration project to migrate from IDMS to DB2
- Worked with clients post-implementation on user testing, debugging, support and maintenance
- Supervised deployments and provided troubleshooting and user support
Education
Master of Arts - History
IGNOU
Cochin 07.2020 - 06.2022
Post Graduate Diploma - Business Administration
Annamalai University
Tamilnadu 07.2018 -
Bachelor of Technology - Electronics And Instrumentation
Federal Institute of Science And Technology
Kochi 08.2004 -
Skills
Project, Product /Operations management
Certification
ITIL V4 Foundation (2019) - Axelos
Accomplishments
- Received 5 Insta Awards(Management, Client Appreciation) - Infosys
- Bagged 2nd Rank in TCS Cobol Top 10
- Created Automated tools by using Python to minimize Manual Work in Batch process.
Timeline
Software Project Manager
Nest Digital
01.2024 - Current
Project Manager
Infosys
10.2021 - 01.2024
Master of Arts - History
IGNOU
07.2020 - 06.2022
Post Graduate Diploma - Business Administration
Annamalai University
07.2018 -
Manager
Cognizant Technology Solutions
11.2014 - 10.2021
Senior Software Developer
UST Global
03.2012 - 11.2014
Systems Engineer
Tata Consultancy Services
10.2008 - 03.2012
Bachelor of Technology - Electronics And Instrumentation
Federal Institute of Science And Technology
08.2004 -
Project Details
UAE Based Banking Products management (1/2024 - Present)
Kochi. Kerala
Banking Domain ( UAE)
Working for multiple banks as Product/Implementation Manager to implement Banking products similar to UPI in UAE Based Banks
Involves latest technologies with C#, microservices architecture within Kafka Platform(Open source, Confluent) and with Devops managed by K9S.
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Banking Transformation Programme (10/2021- Present)
Bangalore, Karnataka
Banking Domain(Europe Based) :-
Worked for multiple projects in Project Manager and Scrum Master roles.
Handled Project Management activities which includes Initiation, Planning, Project Delivery, Governance, Stakeholder Engagement, handles cross functional teams(Mainframe, . Net, REST API)
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Manufacturing Domain Development projects/Migration Projects(03/2020 – 10/2021)
Kochi, Kerala
Manufacturing Client(Toyota) :- Handles migration of data from IMS to DB2 tables and developing frameworks as part of modernization.
Handled Project Management activities and Technical lead roles which includes Work Planning, Design Discussions, Project Delivery, Governance, Stakeholder Engagement, handles cross functional teams(RPA UI Path).
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Development projects/Test Projects/Production Support Projects(03/2012 –02/2020)
Healthcare Domain (US Based)
Kochi, Kerala
Healthcare Client(Anthem) :- Worked in different projects within Anthem Client for 8 years with same client in Membership/WGS Vendor feeds/Letters & Reports/Enrollment & Billing/Claims/Capitation. Handled Project Management and Technical Lead roles which cover wide list of activities including Design Discussions, Project Delivery, Process improvements, Automation, Governance, Stakeholder Engagement, handles cross functional teams(Mainframe, Java, Webservices).
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Development /Data Migration project (02/2009 – 03/2012)
Finance Domain (SD Worx - Belgium )
Kochi, India
Customer accounting involves end to end development of windows application software for wage calculation, HR services, social-legal, fiscal advice.
Worked in Developer Role for Mainframe Migration projects.