Arun Koul
Observability Lead
Pune
Summary
Experienced Senior Associate dedicated to maximizing team efficiency through process optimization and operational streamlining. Decisive leader with a strong analytical mindset and a flexible approach to problem-solving. Committed to driving results and achieving organizational goals, consistently striving for excellence in all endeavors. Proven track record of success, adept at identifying opportunities for improvement and implementing effective solutions.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Senior Associate
PwC
06.2021 - Current
- Working as a Lead Consultant for APM tools like DataDog, Splunk, AppDynamics etc
- Connecting with Application owners across various verticals of PwC and understanding their needs
- Carrying out POC's to showcase the effectiveness of the monitoring tools and helping team pick the right tool for their ask!
- Onboarding new Applications to Datadog, this includes Synthetic Tests, UX monitoring, APM, Infrastructure monitoring, DB etc
- Working on SC Tasks and Incidents and timely resolving them to keep the SLA below 'breaching limits'
- Always finding ways to reduce MTTR - which is the prime goal of any monitoring tool
- Creating Custom Dashboards and Alerting monitors
- Connecting with Datadog Vendor from time to time to discuss feature enhancements and new roll outs
Senior Consultant
Synechron Technologies Pvt Ltd
03.2019 - 06.2021
- Deployed at Client location and working as Senior AppDynamics Consultant for HSBC Bank, CMB group
- Onboarding various Digital security platform applications to AppDynamics, performing end to end activities like Agent installation, custom configurations, enabling alerting etc
- Installing Agents for various type of monitoring like Database Monitoring, Server monitoring, Application Monitoring, End user monitoring
- Proactively monitor performance in the client environment as well to identify, analyze and resolve the bottlenecks
- Extending monitoring capability by configuring certain extensions like MQ Extension, URL monitoring, process monitoring etc
- Setting up health rule policy based on the baseline for the proper functioning which includes defining Application monitoring thresholds and triggers
- Carry out Agents and Controller Maintenance as part of Housekeeping
- Developing Scripts to automate certain processes that needs repetitive manual execution eg: Agent upgrade script
- Creating Custom Dashboards for the teams in order to have a high level view for the business
- Continuously testing new things/concepts so that the monitoring can be made more robust
- Eg: Network monitoring in order to gain more insight into the application from the network perspective
- Use of Synthetic monitoring to simulate user behavior and get to the root cause immediately
- Performing various other BAU tasks like: Giving controller access, helping teams to onboard their applications to appdynamics, configuring alerting through xmatters, housekeeping, troubleshooting application issues i.e-> Slowness, Memory leak etc
Associate Consultant
Infosys
11.2018 - 02.2019
- Working as a Performance Engineer for Westpac (Sydney's Bank)
- Instrumenting AppDynamics by identifying client requirements and understanding the kind architecture
- Understanding the non-functional requirements from business and optimizing the application by identifying the bottlenecks
- Interaction with the stakeholders on the current progress and obstacles associated with it
- Installing the Controller and agents for various type of monitoring like Database Monitoring, Server monitoring, Application Monitoring, Real user monitoring
- Setting up health rule policy based on the baseline for the proper functioning which includes defining Application monitoring thresholds and triggers
- Proactively monitor performance in the client environment as well to identify, analyze and resolve the bottlenecks
- Controller and agent maintenance and upgradation
- Provide production support in administering the AppDynamics application including troubleshooting monitoring issues and supporting product upgrades
Associate Consultant
Capgemini
03.2018 - 10.2018
- Building deep technical expertise on the AppD product and use those skills to address business and technical issues as needed
- Help the business team setup policies, alerts, dashboards and custom configuration to get full visibility into their entire environment
- Design and develop solutions to integrate AppDynamics with ITSM tools and make it a part of day-to-day operations
- Help documenting best practices in developing and deploying AppDynamics in client's environment
- Train users on best practices and AppDynamics features to proactively monitor performance in their environment as well as use the product to identify bottlenecks as needed
Service Delivery Specialist
IBM India
02.2016 - 03.2018
- Installing the Controller and Agents for various type of monitoring like Database Monitoring, Server monitoring, Application Monitoring
- Setting up health rule policy for the proper functioning which include defining Application monitoring thresholds and triggers
- Proactively monitor performance in the client environment as well to identify, analyze and resolve the issues
- Controller and agent maintenance and upgradation
- Installing certain extensions such as MQ extension for AppDynamics
- Performing meta data backup, avoid having to reconfigure monitored applications in the Controller, in the event of a failure
- Setting up Percona XtraBackup for performing hot backup of Controller and performing it on the weekly basis
- Developing Scripts to automate certain processes that needs repetitive manual execution
- Install and configure AIX/Linux OS and servers
- Utilize AppDynamics and NAGIOS tool to actively monitor servers and configure/restore to maintain and upgrade AIX/Linux OS
- Problem identification and resolution
- Perform routine troubleshooting
- Capacity planning to ensure continuous availability
- Develop data backups and retrieval techniques in case of failure, redundancy, etc
- Performing Health Checks on Nagios Server on daily basis
Education
B.E - Electronics and Communication Engineering
EPCET
06.2009 - 07.2014
Higher Secondary - undefined
Vishwa Bharti
03.2008 - 04.2009
Skills
- AppDynamics
- DataDog
- Splunk
- Linux Administration
- Nagios
- Scripting
- ITIL
Personal Information
- Place of Birth: Jammu
- Date of Birth: 02/05/91
- Gender: Male
- Nationality: Indian
- Driving License: AB
- Marital Status: Married
Certification
Appdynamics Certified
Timeline
Senior Associate
PwC
06.2021 - Current
Senior Consultant
Synechron Technologies Pvt Ltd
03.2019 - 06.2021
Associate Consultant
Infosys
11.2018 - 02.2019
Associate Consultant
Capgemini
03.2018 - 10.2018
Service Delivery Specialist
IBM India
02.2016 - 03.2018
B.E - Electronics and Communication Engineering
EPCET
06.2009 - 07.2014
Higher Secondary - undefined
Vishwa Bharti
03.2008 - 04.2009
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