Summary
Overview
Work History
Education
Skills
Industry expertise
Certification
Technical Exposure
Individual projects exposures
Awards
Personal Information
Professional references
Timeline
Generic
ARUN K. S

ARUN K. S

Bangalore

Summary

Results-driven IT Operations Manager with extensive experience at Shell India Markets Private Limited in IT infrastructure management and team collaboration. Demonstrated expertise in integrating digital solutions and strengthening cybersecurity protocols, leading to significant operational efficiencies. Proficient in Microsoft Server Administration and stakeholder communication, delivering exceptional IT service management while fostering cross-functional team development. Aiming to leverage skills in a dynamic environment to further enhance business operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

IT Operations Manager

Shell India Markets Private Limited
09.2022 - Current
  • Deploy and onboard applications with business integration tools, and streamline the support model in conjunction with regulatory controls.
  • Negotiated favorable contracts with vendors for the cost-effective acquisition of technology resources and support services.
  • Integrated connectivity solutions into legacy systems of newly acquired companies to streamline Ethics and Compliance training.
  • Ensured availability of applications and services.
  • Collaboration with the IT Manager, IT Advisors, and Portfolio Company IT focal points is essential to assess the business demand for existing and new IT services.
  • Define and conduct the security and compliance operations, attestations, and accountability to make the product secure.
  • Promotes structural enhancements, cost recuperation, and financial clarity in the operational delivery to the business.
  • Collaborated with cross-functional teams to develop customized software applications for business needs.

GCM 4 Consultant

Atos Syntel
04.2022 - 09.2022
  • Supported USA/Canada-based client operations for internal/external platforms utilizing AEM.
  • Collaborated with DEV and QA teams to ensure timely delivery of changes, incidents, and requests.
  • Delivered Tier-3/4 technical support for complex business and trading platforms.
  • Facilitated all PRD-related tasks while collaborating with vendors and stakeholders to address platform challenges.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.

Technology Lead (Cloud and Infrastructure Services)

Infosys Limited
12.2015 - 04.2022
  • Secured a position as a contingent worker with Intel Technology India Pvt. Ltd.
  • Collaborated with Digital Platform team and technology/APT groups to triage and resolve incidents and service requests.
  • Executed cloud migration strategy to boost infrastructure scalability and reduce operational costs.
  • Conducted training sessions to enhance junior and intermediate engineers' technical expertise.
  • Collaborate with business and product owners to define key performance indicators.
  • Minimized system downtime through proactive monitoring and maintenance protocols, while troubleshooting complex performance issues using root cause analysis techniques to prevent future occurrences.
  • Collaborated with the architecture team to create a comprehensive technology roadmap, considering departmental priorities, and overarching business objectives.

System Administrator

Tricon Infotech Pvt Ltd
06.2012 - 12.2015
  • Provided second-level support for workstations, servers, access control, and online UPS-related issues.
  • Overall responsible for administering 300+ Wintel workstations and laptops, as well as managing on-premise domain controllers and MS Exchange servers, along with their permissions and quotas.
  • Streamlined centralized antivirus protection for Domain Controller, Exchange server, file servers, DLP, and desktops using McAfee ePolicy Orchestrator.
  • Configured server roles, Active Directory Domain Services roles, and network infrastructure roles.
  • Managed user access rights effectively, maintaining high standards of information security across systems.

System Administrator

White Forest Law Offices
08.2011 - 06.2012
  • Troubleshot software and hardware issues to ensure smooth business operations.
  • Manage administrative tasks related to documentation and file handling.
  • Engaged with key stakeholders across departments to evaluate operational needs.

Education

B.E. - Electronics & Communication Engineering

ANNA UNIVERSITY, V.M.K.V ENGINEERING COLLEGE
SALEM
01.2007

Diploma - Electronics Engineering

STATE BOARD OF TECHNICAL EDUCATION
01.2003

S.S.L.C -

BOARD OF PUBLIC EXAMINATIONS
01.2000

Skills

  • Digital Transformation & Solutions
  • Team Collaboration
  • IT Service Delivery Management
  • IT governance and compliance
  • Agile and DevOps Integration
  • End User Computing and Application Support
  • Business Continuity Planning
  • ITIL and SLA Expertise
  • Server administration
  • Proficient in Stakeholder Interaction
  • System and performance monitoring
  • Security best practices
  • Cloud infrastructure management
  • Skilled in Adobe Experience Manager Implementation
  • Technical consulting

Industry expertise

  • IT Operations Manager overseeing operations and support for cross-business applications and various integration tools and applications.
  • Spearheaded and managed the operations of a comprehensive digital platform, covering over 15 systems and serving both internal and external users.
  • System Architect/Integrator in a large product-based company focusing on their digital experience/platform for the L3/L4 Team.
  • L2/L3 contributor managing application-oriented infrastructure for a major telecom client.
  • Experience as a System Administrator in a software firm with over 350 employees.

Certification

  • AWS certified cloud practitioner
  • Certified SAFe 6 Agilist
  • Certified SAFe 6 DevOps Practitioner
  • Certified SAFe 6 Product Owner/Product Manager
  • ITIL V4 Foundation

Technical Exposure

MS Server OS:- 2008,2008R2,2012R2, 2016 & 2019 Server (Installing, configuring, Administering & Troubleshooting)

Adobe Experience Manager: - AEM 6.2,6.3,6.5 and AMS cloud.

MS Server Administration: - Hyper-V, DNS, DHCP, AD, MS Office, O365, & Exchange.

Networking: - Extensive knowledge in protocols TCP/IP, DHCP, DNS and Functional knowledge of Routing, Switching

WEB Servers: -IIS & Apache

General IT Skills: - SDLC, Troubleshooting & Maintenance, Agile methodology, CI/CD Concept.

OS/EUC:- Windows, MAC and Linux

Process & Metrics: - SAFe Agile,ITIL, Service-now, Jira, Atlassian& Rally.

Reporting& Monitoring: - New Relic, Grafana, & Power BI

Cloud: - AWS & Basics of Azure.

Individual projects exposures

  • Building DR site for content management for internal portal application.
  • DNS operations configurations and support.
  • DR Environment Readiness for Blue-green Deployment.
  • Collaborated on the development of a Power BI Dashboard.

Awards

  • Best Class in Support
  • Appreciation Note for work excellence from HR team
  • CIO Award Winners Q1 2023 For Maximize the performance

Personal Information

  • Age: 39
  • Passport Number: R1148883
  • Date of Birth: 05/15/85
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Professional references

References will be provided on request.

Timeline

IT Operations Manager

Shell India Markets Private Limited
09.2022 - Current

GCM 4 Consultant

Atos Syntel
04.2022 - 09.2022

Technology Lead (Cloud and Infrastructure Services)

Infosys Limited
12.2015 - 04.2022

System Administrator

Tricon Infotech Pvt Ltd
06.2012 - 12.2015

System Administrator

White Forest Law Offices
08.2011 - 06.2012

B.E. - Electronics & Communication Engineering

ANNA UNIVERSITY, V.M.K.V ENGINEERING COLLEGE

Diploma - Electronics Engineering

STATE BOARD OF TECHNICAL EDUCATION

S.S.L.C -

BOARD OF PUBLIC EXAMINATIONS

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