Listening music
Arun Kumar
Banking
C 472 Sec 122 Noida Gautam Buddha Nagar
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Branch Head Business
Indusind Bank Ltd
Ghaziabad
04.2019 - Current
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend and holiday shifts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Relationship Manager
DCB BANK LTD
Delhi
05.2017 - 03.2019
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Complied with established internal controls and policies.
Sales Executive
Hdfc Bank
Delhi
02.2014 - 05.2017
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
Education
Bachelor Of Arts - Sociology
CCS University
Bulandshahr 07.2011 - 07.2013
Skills
Communication
Customer service
Problem solving
Time management
Leadership
Interests
Playing Cricket
Timeline
Branch Head Business
Indusind Bank Ltd
04.2019 - Current
Relationship Manager
DCB BANK LTD
05.2017 - 03.2019
Sales Executive
Hdfc Bank
02.2014 - 05.2017
Bachelor Of Arts - Sociology
CCS University
07.2011 - 07.2013