Arun Kumar
Associate Director - Growth & Strategy
Chennai,Tamilnadu
Summary
Multi-talented Assistant Director focused on streamlining operations and increasing team productivity. Fully versed in office functions to meet deadlines. Mentors and coaches staff to optimal levels of productivity and leadership.
Overview
14
14
years of professional experience
Work History
Associate Director - Growth & Strategy
Enterslice Private Limited
Noida
10.2022 - 06.2023
- Identified opportunities for improvement in processes, procedures, systems and services.
- Implemented innovative solutions for difficult problems encountered by the department.
- Reviewed completed work to verify consistency, quality and conformance.
- Used BaseCamp to track the internal projects and deadline.
- Delegated work to staff, setting priorities and goals.
- Maintained positive relationships with stakeholders by responding promptly to inquiries, requests and complaints.
- Innovated methods to create efficiencies, improving associate and customer experience.
- Produced thorough, accurate and timely reports of project activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed team atmosphere to drive supportive and productive work environment.
- Successfully improved employment turnover through creating incentive and training programs.
- Developed and implemented strategic sales plan to accommodate corporate goals.
- Created effective communication channels between different departments in order to facilitate collaboration.
- Developed department performance goals and methods for achieving milestones.
- Provided guidance and support to staff in order to maximize their performance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Developed strategies to align program or project scope with objectives.
- Built strong referral network to generate new business opportunities.
- Assisted senior leadership team in developing long-term strategic plans for the organization.
- Established budgets and tracked expenses to drive operational efficiency.
- Led and drove collaboration with internal teams and partners to meet expected timelines, budget and quality standards.
- Managed recruitment process for new employees including conducting interviews, evaluating resumes, making job offers.
- Researched and negotiated pricing to reduce cost of equipment and supplies.
- Coordinated with other departments to ensure successful completion of projects within established timelines and budgets.
- Monitored budgeting, forecasting, planning and reporting activities of the department.
- Generated reports to review data and issue corrective actions for improvements.
- Developed training programs for existing staff members as well as new hires.
- Participated actively in decision making processes at a high level within the organization.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Senior Manager Sales & Operations
Uber9 Business Process Service Private Limited
Chennai
04.2014 - 05.2022
- Streamlined existing processes through automation wherever possible while ensuring compliance with regulations.
- Trained, managed and motivated employees to promote professional skill development.
- Coordinated cross-functional teams in order to ensure successful execution of sales initiatives.
- Identified process gaps within the organization's sales operations structure and developed solutions for improvement.
- Directed and supervised staff performance.
- Used Zoho Projects to track the projects and timelines.
- Owned CRM platform and built and standardized business reporting for strategic analysis and internal business review.
- Developed training materials and presented them at internal workshops on topics related to sales operations.
- Developed and maintained a comprehensive database of customer accounts and sales performance.
- Analyzed data from various sources to identify areas of potential cost savings or revenue generation.
- Maintained records, including Sales Data and Historical Data, in addition to ensuring distribution of updated Sales Trend
- Tracked different Sales metrics daily and organized for reporting purposes
- Used Google Sheet Google Data Studio MS Excel & Power BI to project different reports to the stakeholders.
- Transformed project data requirements into project data models
- Created Dashboards on various sales metrics & database objects, including tables, views and materialized views using Google Sheet
- Participated in requirements meetings and data mapping sessions to understand business needs
- Managed and motivated sales team to increase revenue 10% in Pandemic
- This Organization is nominated me for ESOP.
Application Engineer ITES
CSS Corp.
Chennai
10.2011 - 04.2014
- Performed upgrades, installation of software and drivers, essential desktop troubleshooting, and error debugging core level
- Assisted in end level troubleshooting user problems relating to Operating System and server related product issues through remote connections
- Has done floor support and training to help employees to get good understanding and efficient troubleshooting in product issues
- Handled open forum discussion to get product updates and appropriate effective solutions for issues from client
- Has done technical training for new hires for product and process
- Answered over 100 customer phone inquiries daily, increasing end-user satisfaction rates 70%
- Educated and trained 50 employees on new technologies through presentations and individual support.
- Cross-sold additional products and services to purchasing customers.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Achieved sales goals, increasing revenue by 85% for top accounts and expanding personal sales portfolio.
- Cultivated relationships with existing customers to encourage repeat business.
Floor Supervisor
Aircel Cellular Limited
Chennai
06.2009 - 07.2011
- Kept orderly and accurate accounting records by monitoring sales documentation
- Trained team members in successful strategies to meet operational and sales targets
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Bachelor of Science - Computer Science Engineering
SRR Engineering College - Padur
05.2008
Diploma - Computer Science
Panimalar Polytechnic College - Choolaimedu
05.2005
Skills
- Project Management
- Strategic Leadership
- Process Improvement
- Technical Implementation
- Database Management
- Critical Thinking
- MS Office
- Team Collaboration and Leadership
- Decision-Making
- Work Planning and Prioritization
- Professional Networking
- Performance Evaluations
- Administrative Support
- Analytical Thinking
Accomplishments
- I been awarded for exceptional performance in revenue growth during Pandemic.
- I been rewarded for successfully implementing various automation project.
- The company as offered me ESOP for best employee.
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Hindi
Beginner
A1
References
References available upon request.
Timeline
Associate Director - Growth & Strategy
Enterslice Private Limited
10.2022 - 06.2023
Senior Manager Sales & Operations
Uber9 Business Process Service Private Limited
04.2014 - 05.2022
Application Engineer ITES
CSS Corp.
10.2011 - 04.2014
Floor Supervisor
Aircel Cellular Limited
06.2009 - 07.2011
Bachelor of Science - Computer Science Engineering
SRR Engineering College - Padur
Diploma - Computer Science
Panimalar Polytechnic College - Choolaimedu
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