Arun Kumar
Chennai,TN
Summary
Experienced CMMS Administrator with a robust knowledge in IT, combining expertise in managing Computerized Maintenance Management Systems with a solid foundation in information technology. Proficient in the deployment, configuration, and maintenance of CMMS software, with a focus on optimizing system performance and supporting efficient maintenance operations. Adept at integrating CMMS with other enterprise systems, troubleshooting technical issues, and ensuring data integrity and security. Demonstrated ability to lead system upgrades, provide comprehensive user training, and develop customized solutions that align with organizational goals. Strong analytical skills and a collaborative approach to working with cross-functional teams to drive system enhancements and operational excellence. Committed to leveraging IT knowledge to improve asset management, streamline processes, and achieve strategic objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CMMS Administrator
Marblelife Gulf
01.2023 - 06.2024
- Manage Maximo EAM System administration and configuration modules; workflow development and administration.
- KPI Management, SLA Management, WO Management, Define scope, objectives, deliverables, timelines, and budgets.
- To receive, troubleshoot/diagnose/triage and work to resolution 1st and 2nd line support queries from Emaar's client base relating to application support of the IBM Maximo software product, using previously-gained extensive knowledge and experience of the IBM Maximo product and other technologies and platforms (such as the IBM WebSphere, IBM Cognos, Matrix, Gateway, ZKbiotime).
- To resolve within own initial involvement where possible, or escalate to 3rd line where necessary, including details of all actions, logs taken, triaging undertaken and potential root causal factor identification.
- To log, prioritize and correctly process incoming issues through the ticketing system (IBM Maximo), adhering to contracted response and resolution times within the pre-determined service levels of the SLAs operated with clients.
- Load data into Maximo using Maximo Data Loader (MDL), Generic Data Loader (GDL), and Data Migration by scripting (SQL, PL/SQL).
- To own and maintain personable working relationships with customers based on trust and customer perceived values of service and technical expertise.
- To keep in continuing contact with the customers regarding open tickets and issues and to provide updates and feedback for the duration of open cases, providing Maximo expertise and advice as and when required.
- To train a team of Support Consultants not currently familiar with Maximo to a level enabling them to provide a Maximo Support service and for them to gain IBM Maximo Accreditation.
- Served as primary contact for Maximo EAM System Users and IT support.
- Assisted in adding, modifying and granting access to Maximo EAM System.
- Worked with IT to apply, test and verify fixes/patches to Maximo EAM System.
- Supported Maximo EAM System Upgrade Projects.
- Identified and communicated Maximo EAM System defects to vendor and/or IT.
- Made basic modifications to Maximo EAM System screens using a screen editor on demand.
- Archive and restore data; support and maintain Maximo EAM System reports; run queries and create ad hoc reports.
- Worked with FM Procurement Group from PR to PO, Customer Service/ EMCS.
- Gather data (i.e., make, model, serial number etc.) from the Project Equipment and Assets, then classify, categorize and input this data into the main Operation and Maintenance database.
- Conduct professional inventories recoding, Create RCA, SLA reports, Manhours analysis and BIRT reports, testing, and minor configuration changes, work flow trackings.
- Assisted client in coordinating PMR resolution with IBM.
- Ensured that Maximo is functioning optimally and that daily system checks are performed according to established operating procedures.
- Implemented small scale configuration changes to Maximo EAM / Maximo Application suite.
- Administered Maximo 7.6 Cognos Integration.
- Supported all Maximo environments, including testing, development, pre-prod, training and production.
Project Coordinator
Marblelife Gulf
06.2022 - 01.2023
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Kept corporate and client information confidential, adhering to data safety measures.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Responded to requests for information on materials to inquiring parties.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Photocopied, distributed and emailed documents to project managers.
- Maintained database and spreadsheets with accurate inventory and status.
- Reported regularly to managers on project budget, progress, and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Facilitated workshops to collect project requirements and user feedback.
- Analyzed project performance data to identify areas of improvement.
- Developed and implemented project plans and budgets to ensure successful execution.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Education
Bachelor of Science - Psychology
Dr. MGR Educational And Research Institute
Chennai, Tamil Nadu06.2021
Skills
- Advanced Excel
- CMMS
- EAM
- CAFM
- IBM Maximo Asset Management
- IBM Cognos
- IBM Maximo
- Data Management
- Business Analysis
- Project Management
- MS Suites
- Matrix
- Zkbiotime
- Gateway
- SQL Basics
- Power BI basic
Certification
- Consumer Psychology at NPTEL (IIT Guwahati, India)
- Microsoft Advanced Excel at Quadra Plus (Dubai, United Arab Emirates)
- TCS iON Career Edge - Young Professional (Chennai, India)
Languages
English
Hindi
Telugu
Tamil
Malayalam
Timeline
CMMS Administrator
Marblelife Gulf
01.2023 - 06.2024
Project Coordinator
Marblelife Gulf
06.2022 - 01.2023
Bachelor of Science - Psychology
Dr. MGR Educational And Research Institute
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