Arun Kumar

• 10 years of rich experience in delivering optimal results & business value in high-growth environments; seeking senior level challenging assignments for a career encompassing personal & professional enhancement
• Dynamic & result oriented professional with rich cross-functional experience of over 8 years in managing the entire spectrum of Outbound Customer Service (Client Interface & Delivery); presently spearheading efforts as Team Leader - Healthcare & Insurance Operations in Physician Billing.
• Extensive experience of entire BPO operations ranging from ensuring SLAs, SOP's, Local work instructions, Process flows, Team Forecasting, Workforce Analysis, SWOT Analysis, Basic Matrix Reporting and Process Recruitment.
• Possess natural flair for developing strategies to enhance client/customer relations, Quality process, Process Management, Audit compliance, Call Barging, Call Monitoring and Escalation Handling.
• Strong People & Project management Skills, capable of managing members having distributed skill sets, ensuring judicious utilization of resource as well as ensure skill upgrade, competence management, career planning, and mentoring of the team members as well as maintaining TAT, Quality, Productivity and Behavioral aspects of the Team.
• Exposure to Domestic & International business culture thereby having the ability to work in highly diverse environments with people from varied background. Core Competencies: - Process Management Capacity Planning Customer Support Reporting Team Management Leadership Skills Strong Interpersonal Skills Sharp Analytical Skills Communication Skills Attrition & Shrinkage Management Escalation Handling Strong convincing and Dedication Level Blend motivation, organizational leadership and analytical skills to develop and implement innovative ideas that accomplish bottom-line results.

Date of Birth: 09/02/88

English, Telugu & Tamil