Arun Kumar
Hyderabad
Summary
To learn, develop and grow as a person in the field of Hospitality Services where my natural performance will result into outstanding outcomes for the Organization. I would like to obtain a position that utilizes and further develops each of my skills and will allow me to work my way up into a position with more responsibility seeking more profitability for the Organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front office Manager
MARIGOLD BY GREENPARK HOTEL
04.2023 - Current
- TOTAL WORK EXPERIENCE:10 YEARS SIX MONTHS
- CURRENTLY WORKING WITH MARIGOLD BY GREENPARK HOTEL, HYDERABAD:-
- Duration : April2023 to till Date
- Designation: Front office Manager
- Driving ARR high by increasing the BAR rates which will increase the rate on all the OTA’s performing less RNS with better ARR
- Proper Co-ordination between the CRO/CBD/RSO and Unit for more foot falls in the hotel resulting more revenue in terms of Room and F&B
- Inventory Management ensuring best occupancy with a hike in ARR on day to day basis
- Accommodating CVGR guests on high occupancy with No Refusal but for a higher category of Room rather than the base category
- Managing the channel manager
- Controlling the Brand website payment gateway for better productivity and tracking commission properly
- Taking care of guest complaints and ensure proper service recovery is done to retain the guest
- Briefing/Training/Multitasking tasking the team for better results in the standards of services
- Financial responsibilities consist of: Achieving budget, Interpret financials, Expense control, Ensure correct rates are charged, Authorize rate reductions
Deputy Manager Front Office
GREENPARK HYDERABAD
12.2021 - 04.2023
- Duration: December2021 till April2023
- Designation: Deputy Manager Front Office
- Department: Front Office
- To supervise workload during shifts
- Control of departmental Expenses in relation to Budget
- To maintain working relationships and communicates with all departments
- To resolve guest problems quickly, efficiently, and courteously
- To maintain, monitor, and prepares group requirements
- To maximize room revenue and occupancy by reviewing status daily
- To control' allowance and expenditure in department action plan implementation
- To monitor high balance guest and take appropriate action
- To ensure implementation of all hotel policies and house rules
- To prepare revenue and occupancy forecasting 7/30/60/90 days
- To ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees
- To monitor all V.I.P 's special guests and requests
- To review daily front office work and activity reports generated by Night Audit
- To review Front office log book and Guest feedback forms on a daily basis
Sr.Executive front office
GREENPARK CHENNAI
01.2020 - 12.2021
- Duration :January2020 till December2021
- Designation: Sr.Executive front office
- Department: Front Office
- Maintain room inventory and OTA commission report
- Attendance at weekly sales meetings
- Organizing/running monthly Front Office meeting
- Maintaining/improving training of present and new employees
- Accuracy of Departments Cashiering
- Reconciliation of OTA commissions and submit to accounts
- To assist Housekeeping with resolving Room discrepancies
- Completion and accuracy of Duty Manager Reports
- Completion of weekly reports, forecast; reservations on the books
- Central Reservations information up to date
- Groups are properly blocked in advance
- Completion of Daily Shift Check list and log
- Participation in Manager on Duty shifts as required
- Proper handling of special requests, VIP'S and Guest requirements
- Teamwork-Relations with Co-workers and Management
- Wake-up calls recorded and completed to guest specifications
- Effective communication skills
- Proper hiring procedures followed
- Maximizing profits by ensuring good occupancies at maximum yield
- Ensuring high levels of guest service standards to achieve guest satisfaction and retention of the business
- Handling mails, messages and telephone calls
- Recognizes team members for outstanding delivery of guest delight
- Facilitates training programs to deliver awareness on customer safety and security
- In-charge of the entire Transportation
Front office executive
FORTUNE SELECT GRAND CHENNAI
09.2016 - 04.2019
- Duration: September2016 to April2019
- Designation: Front office executive
- Department: Front Office
- Performing Night Audit
- Maintaining PR with In-house guests
- Handling guest queries and complaints
- Handling mails, messages and telephone calls
- Co-ordination with Sales and Marketing team for proper functioning of Operations
- Staff training and briefing
- Inviting long stayers & VIP to club lounge for cocktails hours
- Special track for OTA guest and interacting with all the guest individually
Front Office Associate
SIESTA HITECH group of Siesta Hospitality Services Limited
01.2014 - 08.2016
- Duration: January2014 to August2016
- Designation: Front Office Associate
- Department: Front Office
- Handling Check-in and Check-out
- Cashiering
- To ensure that soon after a guest checks in all the relevant formalities are in order like Registration is done, Billing details are correct etc
- To ensure that guests receive prompt action & personal recognition throughout the hotel
- Conducting the Night Audit procedure for the Hotel
- Exchange foreign currency and provide money against cash
- To check all blocked rooms prior to guest arrival as per their preferences
- Guest Relations & Guest History Compilation
- Standardization of Reports & Formats
- Handling mails, messages and telephone calls
- Co-ordination with the Front Office team for proper Operations
- Handling guest bill related queries
Duty Manager (Acting HOD)
ZONE BY THE PARK
05.2019 - 08.2012
- Managing all the operations of the front office
- Implementing and maintaining hotel standards
- Achieve guest satisfaction & organizational profitability through effective utilization of all resources
- Team Building & Team Management
- Monitor Reception related Costs, Curb/control on store Indent & maintain adequate stock levels in Front Office Dept
- To identify strengths & weaknesses of the team and helping them over come difficulties with cohesive training in accordance with Training Manager
- Standardization of Reports & Formats
- Ensure the reception area is operated in a well organized manner with all team members delivering excellent customer service
- Work different shifts (including night shifts) as determine occupancy levels of the business and as requested by the Front Office Manager
- Monitoring and supervising service flow
- Performing Night Audit
- Handling mails, messages and telephone calls
- Co-ordination with Sales and Marketing team for proper functioning of Operations
- Duration: May2019 to August2012
- Designation: Duty Manager (Acting HOD)
- Department: Front Office
Education
UG-DEGREE - undefined
Dr. Ambedkar University
01.2021
Diploma - HTCS
Frankfinn Institute of Air Hostess Training
01.2013
Intermediate - undefined
Spice Jr. College Siddipet
01.2011
S.S.C - undefined
A.P Residential School
01.2009
Skills
- Working knowledge of MS Office tools
- Worked with Front desk Software's like: IDS, FX , QMS
- Linguistic Abilities: English, Hindi, Telugu, Tamil, Kannada(Beginner)
Disclaimer
I am submitting my resume in the hope you will consider it. Given an opportunity I will strive my level best for the organization.
Accomplishments
Following the market trend to achieve best ARR and revenues.
Creating the WOW moment with guest delights.
Prime focus on team training and drive towards to success.
Certification
- First Aid Certification
- Basic life safety
- Usha fire safety
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Kannada
Elementary (A2)
Hindi
Bilingual or Proficient (C2)
Timeline
Front office Manager
MARIGOLD BY GREENPARK HOTEL
04.2023 - Current
Deputy Manager Front Office
GREENPARK HYDERABAD
12.2021 - 04.2023
Sr.Executive front office
GREENPARK CHENNAI
01.2020 - 12.2021
Duty Manager (Acting HOD)
ZONE BY THE PARK
05.2019 - 08.2012
Front office executive
FORTUNE SELECT GRAND CHENNAI
09.2016 - 04.2019
Front Office Associate
SIESTA HITECH group of Siesta Hospitality Services Limited
01.2014 - 08.2016
UG-DEGREE - undefined
Dr. Ambedkar University
Diploma - HTCS
Frankfinn Institute of Air Hostess Training
Intermediate - undefined
Spice Jr. College Siddipet
S.S.C - undefined
A.P Residential School
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