ARUN KUMAR
Patna
Summary
Results-driven Assistant Store Manager with over 10 years of experience in retail operations, quick commerce, and hospitality management. Adept at optimizing store performance, leading teams, managing inventory, and enhancing customer satisfaction. Proven ability to drive efficiency, streamline processes, and boost profitability. Passionate about providing top-notch service in a fast-paced, high-demand environment.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Assistant Store Manager
Blink Commerce Private Limited
10.2024 - Current
- Managing day-to-day operations of a high-volume express store.
- Leading a team to ensure seamless store functionality, including inventory management, order fulfillment, and customer service.
- Monitoring KPIs such as order turnaround time, sales, and stock availability.
- Coordinating with supply chain teams to maintain optimum stock levels and minimize wastage.
- Implementing store policies and ensuring compliance with company SOPs.
- Training and mentoring staff to enhance performance and productivity.
Senior Front Office Supervisor
Hotel Patliputra Exotica
12.2021 - 05.2022
- Supervised front office operations, ensuring high guest satisfaction.
- Managed reservations, check-ins, and customer queries efficiently.
- Trained front desk staff and optimized workflows to improve guest handling.
- Coordinated with housekeeping and maintenance teams for smooth hotel operations.
Room Division Manager
The Grand Hotel
03.2020 - 11.2021
- Led housekeeping and front office teams, ensuring seamless hotel operations.
- Implemented cost-control measures, reducing operational expenses.
- Managed guest relations and handled high-profile customer complaints effectively.
Manager
Four Eagles Security and Facilities Pvt. Ltd
10.2018 - 02.2020
- Oversaw security and facility management services for corporate clients.
- Managed staff scheduling, performance tracking, and service quality assurance.
Trainer - Hospitality
Orion Edutech Private Limited
01.2018 - 09.2018
- Conducted hospitality training for students, focusing on front office management.
- Provided hands-on learning experiences and industry insights.
Trainer - Hospitality
Don Bosco Tech Society
01.2016 - 09.2016
Front Office Executive
Muzaffarpur
10.2016 - 12.2017
Front Office Assistant
Hotel Shivam Inn
04.2014 - 01.2016
Receptionist
Hotel Patliputra Ashok
03.2010 - 09.2011
Education
B.Sc. - Hospitality And Hotel Administration
Institute of Hotel Management Catering Technology & Applied Nutrition
Chennai, Tamilnadu06-2014
High School - Hotel Management
Jawahar Navodaya Vidyalaya
Rajgir, India05-2010
High School - General Studies
Jawahar Navodaya Vidyalaya
Sitamarhi, Bihar05-2008
Skills
- Store Operations & Inventory Management
- Team Leadership & Staff Training
- Customer Relationship Management
- Quick Commerce & Retail Logistics
- Problem Solving & Decision Making
- POS Systems & Billing Management
- Microsoft Office & Hotel PMS (Opera, Ezee Frontdesk)
Certification
- NSDC #Qualification Framework Level-5 Certified Trainer- Front Office Executive (THC/Q0109)
Certification body: National Skill Development Corporation- New Delhi
Year: 2018 - NSDC #Qualification Framework Level-4 Certified Trainer- Front Office Associate (THC/Q0102)
Certification body: National Skill Development Corporation- New Delhi
Year: 2018
Languages
Hindi
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Assistant Store Manager
Blink Commerce Private Limited
10.2024 - Current
Senior Front Office Supervisor
Hotel Patliputra Exotica
12.2021 - 05.2022
Room Division Manager
The Grand Hotel
03.2020 - 11.2021
Manager
Four Eagles Security and Facilities Pvt. Ltd
10.2018 - 02.2020
Trainer - Hospitality
Orion Edutech Private Limited
01.2018 - 09.2018
Front Office Executive
Muzaffarpur
10.2016 - 12.2017
Trainer - Hospitality
Don Bosco Tech Society
01.2016 - 09.2016
Front Office Assistant
Hotel Shivam Inn
04.2014 - 01.2016
Receptionist
Hotel Patliputra Ashok
03.2010 - 09.2011
B.Sc. - Hospitality And Hotel Administration
Institute of Hotel Management Catering Technology & Applied Nutrition
High School - Hotel Management
Jawahar Navodaya Vidyalaya
High School - General Studies
Jawahar Navodaya Vidyalaya
Training
- Industrial Trainee, The Ashok Hotel, New Delhi, India, 07/01/12, 10/31/12
- Industrial Trainee, The Rajgir Residency, Rajgir, Bihar, 01/01/10, 04/30/10
- Industrial Trainee, Vikram Vintage Inn, Nainital, India, 05/01/09, 08/31/09
- Vocational Trainee, Hotel Hans Regency, Bokaro, India, 10/01/08, 10/31/08
Disclaimer
I ARUN KUMAR hereby declare that the information given above is true to best of my knowledge and belief.
Personal Information
- Father's Name: Mahendra Kumar Chaudhary
- Date of Birth: 08/09/91
- Nationality: Indian
- Religion: Hindu
Career Objective
Seeking a Store Manager position in a Quick Commerce or Retail Store where I can leverage my leadership skills, operational expertise, and customer service acumen to drive growth, improve efficiency, and maximize customer satisfaction.
Training Experience
- Industrial Trainee, The Ashok Hotel, New Delhi, India (July, 2012-October, 2012)
- Industrial Trainee, The Rajgir Residency, Rajgir, India (January, 2010-April, 2010)
- Industrial Trainee, Vikram Vintage Inn, Nainital, India (May, 2009-August, 2009)
- Vocational Trainee, Hotel Hans Regency, Bokaro, India (October, 2008-November, 2008)
Disclaimer
I ARUN KUMAR hereby declare that the information given above is true to best of my knowledge and belief.
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