Arun Kumar
Q-32, First Floor, Budh Vihar, Phase-1, New Delhi-0 110086
Summary
Dynamic sales professional with a proven track record at Philips India Ltd., excelling in client engagement and effective sales strategies. Adept at strengthening brand identity and developing promotional strategies, I fostered trust-based relationships, driving significant revenue growth. Skilled in Microsoft Office Suite, I combine visionary project guidance with a forward-thinking approach to achieve outstanding results.
Overview
14
14
years of professional experience
Work History
BME (Branch Marketing Executive)
Philips India Ltd.
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
TSR (Territory Sales Representative)
BSH Home Appliances Group
02.2019 - 05.2024
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Stayed up-to-date with industry trends to position company as market leader.
- Increased market penetration with introduction of innovative sales tactics.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
BSP (Brand Sales Promoter)
Grohe India Pvt Ltd
05.2017 - 01.2019
- Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
- Participated in ongoing professional development opportunities to continuously refine sales skills and stay current on industry trends.
- Assisted in resolving customer complaints or concerns professionally while maintaining a focus on preserving long-term relationships.
- Evaluated competitor offerings and strategies, using this information to develop targeted approaches for differentiating our brand in the eyes of the consumer.
- Provided exceptional customer service to drive satisfaction.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Greeted customers warmly and pleasantly answered inquiries.
- Communicated product value, quality, and style to educate and entice potential customers.
- Maintained clean, organized and professional work environment.
Sales Executive
Noken Noken (Porcelanosa Groupo)
02.2015 - 04.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Expanded market share with strategic territory planning and targeted prospecting.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures.
- Built relationships with customers and community to promote long term business growth.
FDO (Front Desk Officer)
Idea Cellular Ltd.
12.2012 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Team Leader, Sales Operations
Idea Cellular Ltd.
11.2010 - 11.2012
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Boosted team performance by implementing efficient sales strategies and techniques.
- Increased overall profitability by optimizing pricing strategies based on market research and competitive analysis.
- Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
Education
Bachelor of Arts - Arts Education
Chaudhary Charan Singh University
Meerut, India07-2009
Skills
- Strengthening brand identity
- Development of promotional strategies
- Effective task management skills
- Compelling presentation execution
- Effective sales strategies
- Visionary project guidance
- Forward-thinking approach
- Performance metrics evaluation
- Sales development training
- Employee training
- Client engagement
- Skilled in Microsoft Office Suite
Languages
Hindi
English
Timeline
BME (Branch Marketing Executive)
Philips India Ltd.
09.2024 - Current
TSR (Territory Sales Representative)
BSH Home Appliances Group
02.2019 - 05.2024
BSP (Brand Sales Promoter)
Grohe India Pvt Ltd
05.2017 - 01.2019
Sales Executive
Noken Noken (Porcelanosa Groupo)
02.2015 - 04.2017
FDO (Front Desk Officer)
Idea Cellular Ltd.
12.2012 - 01.2015
Team Leader, Sales Operations
Idea Cellular Ltd.
11.2010 - 11.2012
Bachelor of Arts - Arts Education
Chaudhary Charan Singh University
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