Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Extracurricular Activities
Projects
Training
Disclaimer
Field Of Interest
Personal Traits
Timeline
Generic

ARUN KUMAR

Mettupalayam

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Results-driven Associate Team Lead with experience in project management, team coordination and problem-solving. Proven ability to lead teams towards achieving operational goals by fostering cooperation and promoting efficiency. Skilled in communication, negotiation and strategic planning, with a consistent track record of improving team performance and productivity. Committed to creating positive work environment that encourages growth and development. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Associate Team Lead

RND SOFTECH PVT LTD
01.2023 - 03.2025
  • Worked as a DME Provider (Durable Medical Equipment)
  • Worked in the Patient Relation Department
  • Experienced in Brightree/Resmed Software
  • Experienced in Charge Entry, Payment Posting and RCM
  • Guide and mentor new and existing team members
  • Ensure the team adheres to company policies, processes, and compliance standards
  • Disseminate updates, changes, and announcements from management to the team
  • Prepare and submit performance reports to the Team Lead or Operations Manager
  • Conduct random audits on calls, emails, or transactions to ensure quality standards are met
  • Recognize and reward outstanding performers within the team

Subject Matter Expert

RNDSOFTECH PVT LTD
01.2021 - 12.2023
  • Identify process gaps and suggest solutions for improving accuracy and efficiency
  • Assist team leaders and managers during client calls, reviews, or audits.
  • Ensure adherence to HIPAA and other regulatory standards.

Process Associate

RNDSOFTECH PVT LTD
01.2020 - 12.2021
  • Work closely with team members, TLs, SMEs, and QAs.
  • Escalate issues or irregularities to team leads or SMEs.
  • Meet daily targets for number of claims processed, calls handled, or tasks completed.

Education

B.E - COMPUTER SCIENCE ENGINEERING

Rathinam technical campus
Coimbatore
06.2016

Higher Secondary -

Metro Matric Higher Secondary School
Mettupalayam
05.2012

Senior Secondary -

Metro Matric Higher Secondary School
Mettupalayam
05.2010

Skills

  • Strong communication and interpersonal skills
  • Leadership and conflict resolution abilities
  • Analytical skills
  • Time management
  • Multitasking
  • Knowledge of BPO processes
  • Knowledge of tools
  • Knowledge of quality standards
  • Payment posting
  • Customer relationship management
  • Team building
  • Effective communication
  • Mentoring others
  • Issue resolution
  • Team supervision
  • Client communication
  • Process improvement
  • Charge entry

Accomplishments

  • BEST SSO GUIDE, 2012
  • PLACEMENT Co-ordinator for CSE Department, 2015-16

Languages

  • English, First Language
  • Tamil, Upper Intermediate

Extracurricular Activities

Participated in Quiz, VIRTUOFEST'14, Akshaya College of Engineering, Coimbatore

Projects

TIME TABLE GENERATOR, This project is intended to minimize human work and make it an easier job for Students and staffs. This project is used to generate the time table automatically by using Backtracking Algorithm. This project will help to save the Time for the management and staff., PHP, MySql

Training

CLOUD COMPUTING, IBM BLUEMRIX

Disclaimer

I hereby declare that the above said information is true to the best of my knowledge.

Field Of Interest

  • Database Management System
  • Designing and Testing
  • Basics of Object Oriented Programming

Personal Traits

  • Tamil, English
  • Solving puzzles
  • Playing shuttle
  • Listening to music
  • Playing PC games
  • Zeal to learn new things & work innovatively
  • Positive attitude
  • Quick analyzer and Adaptability
  • Good team player
  • Responsible and accountable for what I have done

Timeline

Associate Team Lead

RND SOFTECH PVT LTD
01.2023 - 03.2025

Subject Matter Expert

RNDSOFTECH PVT LTD
01.2021 - 12.2023

Process Associate

RNDSOFTECH PVT LTD
01.2020 - 12.2021

B.E - COMPUTER SCIENCE ENGINEERING

Rathinam technical campus

Higher Secondary -

Metro Matric Higher Secondary School

Senior Secondary -

Metro Matric Higher Secondary School
ARUN KUMAR