Arun Kumar
Sas Nagar Derabassi
Summary
Dynamic Account Manager with a proven track record at Axis Bank Ltd, excelling in key account management and team leadership. Expert in Tally Prime software, I drive business growth through strategic development and conflict resolution, consistently exceeding sales targets while fostering strong client relationships. Committed to enhancing team performance and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
Riddhi Siddhi enterprises
Derabassi
08.2024 - Current
- Trained and guided new Account Managers to enhance performance.
- Analyzed client data to identify growth opportunities and balance accounts.
- Managed sales, purchase, and billing entries using Tally Prime software.
- Executed quality checks and ensured the timely delivery of goods in the digital supervisor company-owned software.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Maintaining employee records, salary sheets, ESI, and EPFO contributions.
- Resolved customer complaints in a timely manner.
Manager
Axis Bank Ltd
Chandigarh
04.2022 - 07.2024
- Led and motivated a team of 4 employees to achieve branch goals and targets.
- Provided guidance and support to staff for professional development and performance improvement.
- Oversaw day-to-day branch operations, ensuring efficiency and compliance with banking regulations, Transaction authorisation.
- Fostered strong customer relationships by addressing their queries and concerns promptly.
- Developed and executed sales strategies to meet and exceed branch sales targets.
- Introduced new products and services to expand the customer base and increase revenue.
- Ensured adherence to regulatory guidelines and internal policies to mitigate risks.
- Monitored financial performance and prepared reports for management review.
- Implemented cost-effective measures to optimize branch profitability.
- Collaborated with various departments and teams to streamline processes and improve overall efficiency.
- Conducted training sessions for staff to enhance their product knowledge and customer service skills.
- Monitored key performance indicators (KPIs) and implemented strategies for continuous improvement.
- Analyzed data to identify trends and opportunities for growth and efficiency.
Deputy Manager
Axis Bank Ltd
Chandigarh
04.2020 - 03.2022
- Fostered and maintained strong relationships with clients by providing personalized financial solutions.
- Offered expert advice on a range of banking and financial products, including savings accounts, loans, and investment options.
- Executed and facilitated various banking transactions accurately and efficiently.
- Ensured compliance with banking regulations and internal policies during transaction processing.
- Identified opportunities to cross-sell additional banking products.
- Consistently met or exceeded sales targets through proactive selling and relationship-building activities.
- Developed and implemented effective sales strategies to drive business growth.
- Generated leads through market research, networking, and proactive outreach to potential clients.
- Utilized various channels, including social media and events, to identify and pursue business opportunities.
- Conducted market research to stay informed about industry trends, competitor activities, and customer preferences.
Assistant Manager
Axis Bank Ltd
Punjab
07.2016 - 03.2020
- Performing own duty as a Customer services officer which contain Operational responsibility like teller and customer query and provide banking solutions like loans, foreign transaction, investment, trading etc.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
Education
MBA - FINANCE
Chandigarh University
01.2016
BCOM - Finance
HPU SHIMLA
01.2014
SSC - Commerce
HPBOSE
01.2011
HSC - 10th Class
HPBOSE
01.2009
Skills
Tally Prime software
- Key account management
- Team leadership and motivation
- Business strategy development
- Staff recruitment and mentoring
- Target implementation and performance tracking
- Microsoft Office Suite proficiency
- Issue and conflict resolution
- Brand management and compliance
Certification
- IRDAI Exam Qualified
- NISM Exam Qualified
- Certified professional accountant
Hobbies and Interests
- Work on Computer
- Newspaper reading
- Tracking
- Travelling
- Listening to music
- Playing cricket
Disclaimer
I hereby, declare that the information furnished above is true to the best of my knowledge., 04/01/25
Languages
- Hindi
- English
- Punjabi
Personal Information
- Age: 30
- Father's Name: Mr. Punjab Singh
- Mother's Name: Mrs. Manorma Devi
- Spouse's Name: Mrs. Diksha
- Date of Birth: 09/02/94
- Marital Status: Married
Timeline
Account Manager
Riddhi Siddhi enterprises
08.2024 - Current
Manager
Axis Bank Ltd
04.2022 - 07.2024
Deputy Manager
Axis Bank Ltd
04.2020 - 03.2022
Assistant Manager
Axis Bank Ltd
07.2016 - 03.2020
MBA - FINANCE
Chandigarh University
BCOM - Finance
HPU SHIMLA
SSC - Commerce
HPBOSE
HSC - 10th Class
HPBOSE
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