Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
PERSONAL SKILLS
Timeline
Generic

ARUN KUMAR

Bangalore

Summary

Experienced techno-functional software professional seeking to deliver cutting-edge technology through innovative approaches. Driven to contribute to organizational success with strong technical and people skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Technical Analyst

Coforge Ltd
03.2022 - Current

Delivery Module Lead

Mphasis Ltd
11.2019 - 03.2022

Senior Associate

Cognizant Technology Solution
08.2016 - 10.2019

Deployment Team - Skandia

HCL Technologies PVT Ltd
11.2014 - 10.2016

ACE –North America

ACE Groups of Insurance
04.2012 - 11.2014

OptumRx RxClaims

OptumRx - A division of UHG
01.2010 - 03.2012

AT&T BOS Team

AT&T
12.2008 - 12.2009
  • Back office support provides all support related order management, billing and port In
  • Technical Support activity for business user
  • Roles and Responsibilities in the Project:
  • Clear ordinary issues
  • Make calls to Telco and customers to resolve the issues
  • Make sure SLA committed to customers is adhered to
  • Resolve billing issues, refunds and disputes

Education

Bachelor of Computer Applications - undefined

Vysya College
Salem
01.2008

Skills

  • Hardware/Platform: Windows, IBM AS/400 (series) – Genius
  • Operating System: OS/400 (System i), Windows 98 onwards
  • Databases: DB2/400, SQL/400 & Query/400/Aldon
  • Languages: RPGLE, CLLE, RPG/400, CL/400, SQLRPGLE, Stored Procedures, Free Format Coding, Core Java, ILE Concepts, RPG 4
  • Utilities: SEU, PDM, DFU, RLU, SDA
  • Tools: Service Now , Confluence, Jira, Aldon, RBO,Genius Applications , IRIS , BIBA , CRM, Xanalysis , Turn Over , ALDON , Profound UI , RDI,
  • Java HLD DSA LLD System Designs

Accomplishments

  • Received Best performance awards like WOW, OPEL and State of the nation for U-Verse OMC back office support project in Cognizant Technology Solutions.

Certification

SAFE

SCALER Certified (DSA HLD LLD AI - JAVA GEN AI) ML

SCRAM Certified

PERSONAL SKILLS

  • A Professional solution developer with rich of experience in Insurance, manufacturing, Telecom and Health care domain
  • 13+ years of experience with comprehensive business/technical skill set – Team Management, Requirement Gathering, Application Maintenance, Enhancement & Development and Unit Testing within the IT Industry.
  • Comprehensive problem-solving abilities, excellent verbal and written communication skills which come handy when communicating with users, preparing documents and carrying out activities like testing and user training.
  • Skilful in guiding and mentoring team members from a technical perspective to ensure on time project delivery; identifying and assigning appropriate tasks to team members.
  • Expertise in maintenance and development of applications through the fixing of reported bugs, user consulting, technical audits and minor/major enhancements along with coordinating with development teams, partners and vendors to deliver end to end solution.
  • Responsible in ensuring that all programs and enhancements adhere to company standards and are properly commented in the source code.
  • Worked in Waterfall & Agile SDLC methodologies.
  • Defined and implemented Agile processes in complex environments, delivering Agile projects at scale.
  • Built and led geographically distributed delivery teams, including working with partner’s distributed teams and defining the right target operating model.
  • Provided consultative role within the working team and facilitated regular stakeholder engagement and reporting, ensuring project scope and objectives were met.
  • Managed and mentored junior delivery managers to develop leadership and technical skills.
  • Developed and maintained relationships with senior management, business stakeholders, and technical teams, ensuring alignment of delivery priorities with business objectives.
  • Managed budgets, resource allocation, and timelines for projects.

Timeline

Senior Technical Analyst

Coforge Ltd
03.2022 - Current

Delivery Module Lead

Mphasis Ltd
11.2019 - 03.2022

Senior Associate

Cognizant Technology Solution
08.2016 - 10.2019

Deployment Team - Skandia

HCL Technologies PVT Ltd
11.2014 - 10.2016

ACE –North America

ACE Groups of Insurance
04.2012 - 11.2014

OptumRx RxClaims

OptumRx - A division of UHG
01.2010 - 03.2012

AT&T BOS Team

AT&T
12.2008 - 12.2009

Bachelor of Computer Applications - undefined

Vysya College
ARUN KUMAR