ARUN KUMAR
Delhi
Summary
Seeking Managerial assignments in Customer Service/Operations Management with an organisation of repute
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Co-ordinator
Confederation of Indian Industry (CII)
- Worked as a Customer Co-ordinator for Confederation of Indian Industry (CII) in 17th International Engineering & Technology Fair (IETF)-2007 at Pragati Maidan.
- Worked as a Customer Co-ordinator for Confederation of Indian Industry (CII) in 9th Auto Expo2008 at Pragati Maidan.
Manager - Operations (Personal Banker Authorizer)
HDFC Bank Ltd
08.2015 - Current
- Handling & monitoring all retail branch operations according to priority, managing & checking daily reports for all the transactional banking of the branch with strict adherence to audit.
- Ensuring all the processes as laid out by the bank are followed properly without any deviations with proper Supervision of the tellers.
- Managing online authorizer of routine banking transaction, identification and closure of TOD accounts and high cheque return customer on regular basis, monitoring salary uploads, forex transactions authorization, locker operations etc.
- Monitoring and looking after the preparation of various EOD, fortnightly and monthly reports, all the registers prescribed by the bank, periodic exchange of keys lodged with other branch, cash management and liaison with currency chest.
- Enhancing customer wallet size by ensuring that customers make us their primary bank, knowing about where all the customers are currently banking and moving them to our bank.
- Ensure that all staff are adequately trained on the Products and process to be followed (including amendment with new circulars).
- Controlling operation of the branch and ensuring audits compliance. Checking KYC and AML violation in transactions and raising STR for such accounts and transactions.
- Verification of routine transactions.
- Attending walk-in-customer for the casa and other queries
- The cross-selling of liability and assets product and revenue product
- Acquisitions of new customer.
Senior Officer
Yes Bank Ltd
11.2013 - 08.2015
- Working as Senior Sale Officer in CASA in a Client Relations Partner.
- Attending walk-in-customer for the casa and other queries
- The cross-selling of liability and assets product and revenue product
- Acquisitions of new customer.
- Closure of leads and selling third party product also (fee income)
Junior Officer
ICICI Bank Ltd
11.2010 - 11.2013
- Working as Sales Officer in Customer Service Branch Banking.
- Lead generation and sales promotion by different kind of activity like Canopy Activity, Morning Activity and School Within the catchment area.
- Lead follows up with TAT
- Ensuring closure of leads and selling third party product also (fee income)
- CPA (Retail Auto Loan): Worked as a CPA in the Auto Loan credit department of ICICI Bank in Delhi.
- To process the application of auto loan received within the specified TAT.
- Coordinate with various departments like, credit, operations, and sales for their fulfilment.
- Continuously monitor and trained the team of new executives joining the organization.
- CPA (Wealth): I have been working in this role for the past 6 month.
- I am a part of a team formed to provide auto loan requirement to wealth customers of our identified branches.
- To coordinate with 17 Branches in Delhi NCR for the auto load requirements of the management services offered to their customers.
- Coordinate with the branch from login till disbursement of the auto loan of the customer.
Senior Marketing Executive (Sales & Commercial)
M/S Protel Networks (ISO 9001:2008 company)
06.2009 - 01.2010
- Worked as a Senior Marketing Executive (Sales & Commercial) with M/S Protel Networks (ISO 9001:2008 company) from 01.06.2009 to 31.01.2010
Education
M.B.A - Marketing & Finance
Institute of Professional Excellence & Management
Accounts Assistant Course - undefined
BHARATIYA VIDYA BHAVAN
B.COM(HONS) - undefined
HINDU COLLEGE, DELHI UNIVERSITY
12th - undefined
C.B.S.E BOARD DELHI
10th - undefined
C.B.S.E BOARD DELHI
Skills
- O/S: Ms-DOS, Windows-95/98/2000/XP
- Internet: E-mail, Search
- Packages/Tools: Microsoft Office 2000 & 2007 Tally 72 & EXNgn
Accomplishments
- Achieved The MDRT Program in 2015 completing targets with accuracy and efficiency (Yes Bank Ltd)
- Also, achieved internal award within Yes Bank Ltd.
- Achieved Four times The MDRT Program from 2022 to 2025 by completing targets with accuracy and efficiency (HDFC Bank Ltd).
- Achieved Multiple BBH contest or internal award within HDFC Bank Ltd .
Certification
- NISM-Series-V-A: Mutual Fund Distributors Certification Examination National Institute of Securities Markets
- IRDA - Certification
Personal Data
Languages Known: Hindi & English
Timeline
Manager - Operations (Personal Banker Authorizer)
HDFC Bank Ltd
08.2015 - Current
Senior Officer
Yes Bank Ltd
11.2013 - 08.2015
Junior Officer
ICICI Bank Ltd
11.2010 - 11.2013
Senior Marketing Executive (Sales & Commercial)
M/S Protel Networks (ISO 9001:2008 company)
06.2009 - 01.2010
Customer Co-ordinator
Confederation of Indian Industry (CII)
Accounts Assistant Course - undefined
BHARATIYA VIDYA BHAVAN
B.COM(HONS) - undefined
HINDU COLLEGE, DELHI UNIVERSITY
12th - undefined
C.B.S.E BOARD DELHI
10th - undefined
C.B.S.E BOARD DELHI
M.B.A - Marketing & Finance
Institute of Professional Excellence & Management
Extra-Curricular Activities
Served as joint secretary in HINDU COLLEGE in 2002-03(Commerce Dept.)
Core Competencies
- Customer Services: Manage customer service operations by building and maintaining healthy business relations with customers, ensuring customer satisfaction by achieving delivery & service quality norms. Ensures the branch attains profitability on all parameters with superior customer service and superior cross sell of products.
- Branch Operations: Managing operations for providing entire range of services for smooth & compliance free functioning. Overseeing entire gamut of branch operations spanning from Branch compliance and upkeep with key focus on bottom line profitability by ensuring optimal utilization of available resources.
- Business Generation: Maintaining relationships for Business Development for achieving targets for bank’s product such as investment, loan and other banking product, penetration of saving accounts and non-liability customer. Ensure that staff generate cross sell leads for liability product and third-party products of the bank.
INDUSTRIAL VISITS
- Mother Dairy Plant at Patparganj, Delhi
- Parle G Biscuit Plant at Neermrana Rajasthan
Disclaimer
I confirm that the information provided by me is true to the best of my knowledge and belief.
PLACES: Delhi
DATE: Signature:
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