Arun Kumar

Provided assistance through email and phone for customer inquiries and escalations.

Managed business inquiries via calls and emails.

Streamlined customer delivery operations.

Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved efficiency and accuracy of inventory management by implementing new stock control system.
• Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.

• RBM is the single point of contact between clients and the brand, applies the brand strategy for the TG(HNIs and Corporate).
• Taking care of sales and various marketing and PR activities to generate new leads and to increase the sales.
• Assisting with new product launches as well as developing new business opportunities.
• Measure and report performance of all marketing campaigns and assess ROI
• Planning and executing all the marketing events including the product launch events of the year.
• Touch base with the existing clients DB and ensuring the proper CRM is followed and finding new leads & clients.
• Taking care of the stock movement and warehouse and RMA processes.
• Taking care of complete VM activities and product placements every month.

• Achieving sales targets through understanding customer’s needs.
• Co-ordinate with the VM team in VM activities, displays and ensure that activities relating to VM implementation, marketing, promotions for the store are carried out as per timelines and calendars. Check the readiness of stock levels prior to commencement of planned promotional events.
• Handling customer queries and ensuring best customer service.
• Taking care of inventory.
• Maintaining the section/department as per norms.

• Joined as a Coach Relations Agent, gave support & services to the distributors and customers of the Beachbody (Oneoftheclientsof Tata)products from US and Canada.
• Selling fitness equipments, supplements, workout videos to clients based on their requirements.
• Promoted as a SUBJECT MATER EXPERT[SME], handled and trained newly recruited teams (trained 18 batches).
• Taking care of escalations and ensuring swift resolution.
• Training and nurturing teams also involves the complete process of taking care of the team during the training phase and ensuring the team can handle the job in work floor.
• (US and Canada Process)

• A CSP is a Virtual Technician to detect and fix the technical issues in Customers of BELL CANADA Internet connection.
• Resolving billing issues/disputes, selling IT hardware equipments and Internet plans and upgrading plans.
• Analyzing customer’s internet and phone usage patterns and suggesting plans accordingly.
• Converting enquiries to sales by selling new plans as per client’s requirements.
• (US and Canada Process)