ARUN KUMAR
PATNA
Summary
Seasoned Field Service Engineer with proven skills in system troubleshooting, equipment maintenance, and customer service. Committed to delivering optimal performance in field installations and resolving complex technical issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Field Service Engineer
Carl Zeiss India
Patna
08.2023 - Current
- Diagnosed equipment issues, enhancing performance in field installations.
- Conducted regular inspections and preventive maintenance on high-precision instruments.
- Documented service reports detailing repairs and maintenance procedures performed.
- Resolved escalated customer complaints, achieving high levels of customer satisfaction.
- Provided technical support for hardware and software troubleshooting and maintenance, ensuring reliable operation of field equipment.
- Collaborated with engineering teams to develop effective maintenance solutions.
- Provided technical guidance to junior field engineers regarding complex system issues.
- Maintained accurate records of service calls and customer feedback.
Senior Field Service Engineer
Topcon
Patna
05.2019 - 07.2023
- Conducted regular inspections and preventive maintenance on high-precision instruments.
- Resolved escalated customer complaints in a professional manner while ensuring customer satisfaction.
- Delivered technical support for hardware and software troubleshooting, maintenance, and repairs of field equipment, ensuring operational reliability.
- Maintained detailed records of service calls and customer feedback to enhance service quality and response strategies.
- Installed upgrades, patches, new applications, and operating systems remotely or onsite.
- Repaired and calibrated systems and equipment post-installation.
- Coordinated administrative operations including purchase orders, quotations, time sheets, and expense sheets to streamline workflow.
Technical Support Engineer
Forus Health Pvt. Ltd.
Patna
06.2017 - 04.2019
- Delivered technical support to customers, troubleshooting and resolving hardware and software issues to enhance user satisfaction.
- Diagnosed and resolved complex technical issues, maintaining optimal system functionality and minimizing downtime.
- Performed regular system maintenance and software updates, ensuring operational efficiency and system reliability.
- Trained end-users and internal staff on new technologies and system updates.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Designed and executed system testing protocols to validate functionality after updates or repairs.
Education
MBA - Marketing
DHAMMA DIPA INTERNATIONAL BUDDHIST UNIVERSITY
TRIPURA06.2025
B.E - ELECTRONICS AND INSTRUMENTATION ENGINEERING
SATHYABAMA UNIVERSITY
CHENNAI04.2016
Skills
- Field service operations
- Equipment installation and repair
- Troubleshooting and repair
- System troubleshooting
- Field installation
- Technical support
- Customer support
- Customer service
- Equipment maintenance
- On-site training
- Training and development
- Team collaboration
Languages
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Certification
Kinevo 900 Training Certified (Germany)
Accomplishments
BEST FSE OF THE REGION - EAST (2025)
Timeline
Senior Field Service Engineer
Carl Zeiss India
08.2023 - Current
Senior Field Service Engineer
Topcon
05.2019 - 07.2023
Technical Support Engineer
Forus Health Pvt. Ltd.
06.2017 - 04.2019
MBA - Marketing
DHAMMA DIPA INTERNATIONAL BUDDHIST UNIVERSITY
B.E - ELECTRONICS AND INSTRUMENTATION ENGINEERING
SATHYABAMA UNIVERSITY