ARUN KUMAR

Technical support Engineer with an experience of 4+ years of IT experience in Desktop Support, IT infrastructure Maintenance, Service Desk. Proficient in Windows Environments, Plan, Maintain and optimize IT infrastructure. Good interpersonal skills, team spirit, commitment towards work, result oriented, hardworking, orientation and determination to learn new technologies. Lead projects from start to finish, take up challenging tasks. Worked with all levels of corporate users, excellent customer handling skills. Ability to work in a fast paced, demanding environment, able to work independently, one in one, in a team setting and in a virtual team environment.

• Managing Active Directory, Domain Accounts, Outlook configuration with Outlook Web Access, Email Distribution Lists, troubleshooting and support.
• Performing Configuration of servers and troubleshoot the windows, Desktops and laptops.
• Configuring and troubleshooting issues related to network like LAN, Wi-Fi & VPN
• Supporting the users through remote desktop all over the company and handling more than 150 machine remotely.
• Installation of company standard Software’s in Desktop and laptops.
• Managing and troubleshooting Skype, Skype for Business.
• Installation and setup of Hardware Devices (Network Printers, Standalone Printers, Scanners, Bar Code machines and all Wireless Access Devices).
• Maintaining and Updating Anti-Virus Software.
• Knowledge in OSI Layers.
• Configure and trouble shoot internal switch connectivity.
• Troubleshoot network connectivity issue.
• Troubleshooting desktop and laptop hardware issue.
• Managing all levels of user issues such as VP, AVP & Director.
• Maintaining the service logs of IT service management.
• Involved CCTV monitoring and analysis for the company complex
• Assembled the laptop and desktop Services
• Managed tagging, allocation and distribution the laptops & desktops to the users.
• Managed user domain accounts and maintenance.
• Installed and configured the machines and troubleshoot the application issues for the user based on the service requests.
• Maintained the asset sheet of all IT equipment’s, Installation and setup of routers and switches. LAN technologies, Switched, Cables and Bridges.
• Downloading the latest device drivers for the hardware and updating them on our FTP site successfully
• Monitored and maintained performance of network Involved in all Server Maintenance and monitoring
• Installing and managing printers at local and network level.
• Performed asset tagging of all network cables and devices. Installing and configured the printers dotnet, Inlet and resolving the hardware issue Managed configuration of the Bar Code Printer and troubleshooting the Bar Code Scanner