Arun Kumar Gupta
Bangalore
Summary
Accomplished technology and strategy leader with over 19 years of global experience, including 13+ years at Visa across India and the UK, spanning Client Services and Technology functions. Recognized for leading digital transformation initiatives, enhancing fraud prevention, and advancing dispute management capabilities. Skilled in guiding cross-functional teams, engaging global stakeholders, and delivering innovation and business value in dynamic, fast-paced environments.
Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of [Type] production writing, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.
Overview
19
19
years of professional experience
2005
2005
years of post-secondary education
Work History
Director (Global Product, Business Strategy & Operations, GTMS Services)
VISA Inc.
10.2014 - Current
- Lead the business planning, execution, and delivery of strategic projects for the GTMS Client Services team.
- Serve as an informal leader by mentoring, coaching, and developing team members to build a high-performing team.
- Collaborate with cross-functional teams to ensure seamless integration and alignment of program objectives with business strategies.
- Drive program governance and provide program management support, ensuring adherence to best practices and established standards.
- Drive process design, development, integration, and implementation with relevant teams and tools across GTMS.
- Manage OKR (Objectives & Key Results) and other business reporting to track and report on program performance.
- Develop and manage reporting to executive leadership on the status of OKRs, key initiatives, and Support other GTMS CS initiatives/projects, as needed.
Senior Manager, Technical Solutions
Visa Europe
01.2019 - 09.2024
- Led a team of five for VROL and RTSI applications for the Europe region.
- Elevated the strategic value of VROL/RTSI services by leading large-scale implementations, enhancing client experience and reinforcing their role as high-impact, revenue-enabling platforms.
- Played a pivotal role in the implementation of the 'Order Insight digital' platform for a leading bank in Europe.
- Developed automation-led solutions and service improvements to drive customer business forward.
Senior Manager, Operation & Infrastructure Technology
Visa India
06.2015 - 01.2019
- Led and mentored a team of ten members.
- Conducted performance reviews and built a high-performance culture.
- Developed various automations to monitor application performance.
Senior Consultant
Lancet Software
03.2012 - 04.2015
- Company Overview: (VISA as Client)
- Managed key projects for VISA including people management responsibility.
- Provided production support and troubleshooting for existing systems.
- (VISA as Client)
Technical Lead
CGI Information Systems
02.2009 - 03.2012
- Company Overview: Bangalore, IN
- Led a team of 4 members ensuring smooth daily operations.
- Managed over 6000 reports and 1000 users across 50+ Microstrategy projects.
- Bangalore, IN
Consultant
Accenture Services Pvt Ltd
06.2007 - 12.2008
- Company Overview: Bangalore, IN
- Developed Jobs for conversion of various interfaces.
- Conducted code review of Datastage jobs and job sequences.
- Built and enhanced existing mapping using Informatica tool.
- Participated in successful implementation and migration of code to production.
- Bangalore, IN
Systems Engineer
Infosys Technologies
10.2006 - 06.2007
- Company Overview: Bangalore, IN
- Executed and monitored ETL Jobs using Datastage tool.
- Managed daily backups and scheduling of Datastage jobs.
- Bangalore, IN
Education
M.Sc. - Information Technology
Skills
Effective team leadership
Key Skillset
- Leadership Skill
- People Management
- Customer Relationship Management
- People Dynamics Handling
- Consulting, Coaching & Mentoring
- Problem-solving Skills
- Process Improvements
- Operational Debt Reduction
- Workforce Planning
- Stakeholder Management
- Escalation Management
- Prioritization Skill
- Interviewing / Hiring Skill
- Confident Communicator
- Strategic Planning & Execution
- API Project Implementation & Automation
- Technical Project Management
- Business Intelligence Expert
- Data Analytics Expert
- Ideation Skill
- Capacity Planning
- Performance Tuning
Visa Expertise
- Visa Products and Value Added Services Expertise
- Visa Authorization, Clearing And Settlement Services
- Visa Resolve Online
- Visa Real time System Interface
- Order Insight Digital
- Visa Disputes Managed Services
- Visa Loyalty Solutions
- Visa Account Updater
- Visa Risk Manager
- Visa Tokenization Services
Methodology Models
- WATERFALL
- AGILE
- LEAN
- RACI
- GROW
- DISC
- KAIZEN
Executive Leadership Highlights
- Led diverse, cross-functional teams across global regions, delivering impactful solutions in product development, technology, and client services org. built a strong culture of collaboration, ownership, and high performance.
- Successfully delivered complex payment dispute resolution platforms across Europe, improving client onboarding and satisfaction while reinforcing Visa’s leadership in real-time solutions.
- Partnered with key stakeholders to roll out high-volume loyalty engagement initiatives, enhancing customer experience and deepening client relationships across priority markets.
- Introduced ITIL-aligned processes to improve operational resilience, leading to smoother incident handling, faster resolution, and stronger trust from internal and external partners.
- Helped shape strategic planning and OKR execution for Visa’s GTMS division, aligning cross-functional teams and leadership on key priorities through clear reporting and governance.
- Focused on mentoring and developing talent, supporting career growth through thoughtful coaching, skill-building, and inclusive team leadership.
- Standardized processes and knowledge-sharing frameworks for Visa Account Updater (VAU), resulting in better service consistency and improved client satisfaction.
- Optimized infrastructure and platform performance, driving improvements in capacity, speed, and system reliability that supported business continuity.
- Managed enterprise-wide BI platforms, enabling leadership teams to make faster, more informed decisions using tools like MicroStrategy, Power BI, Salesforce and Tableau Dashboard.
Key Competencies - Client Services Tech
- Visa Platforms & Services: Visa Resolve Online (VROL), Real-Time System Interface (RTSI), Order Insight Digital, Visa Risk Manager, Chargeback Lifecycle Management
- Digital Payments & Tokenization: Tokenization (EMV Standards), Visa Account Updater (VAU), Real-Time Payments (RTP), Push Payments, Visa Direct Solutions
- Banking Ecosystem Solutions: Open Banking, Issuer Solutions, Acquirer & Merchant Solutions, Virtual Card Solutions, Global Money Movement
- Platform Integration & APIs: API Integration (REST/SOAP), Payment Gateway Integration, Card Lifecycle Management, Authorization & Clearing/Settlement Flows
- Fraud, Risk & Disputes: Fraud Detection & Mitigation, Real-Time Dispute Resolution, 3D Secure (3DS), BIN Management, Card-on-File Transactions
- Security & Compliance: Commerce & POS Transaction Expertise, Secure Transaction Architecture, PCI DSS Compliance, Encryption, Token Vault Security
- Program Management: Go-to-Market Strategy, Agile Delivery, Strategic Roadmapping, OKR Execution, Executive Reporting, Cross-functional Program Leadership
- People & Relationship Leadership: Global Team Leadership, Hiring & Mentorship, Stakeholder Engagement, Partner Collaboration, Client Relationship Management
- Regulatory & Infrastructure Risk: AML & Risk Monitoring Tools, Data Privacy Protocols, Secure Infrastructure for Payment Ecosystems
- Data & Analytics Platforms: MicroStrategy, SQL, Power BI, Tableau, Oracle, Teradata, Hadoop, Data Warehousing (Star/Snowflake Schema), KPI & Payment Dashboards
Professional Journey
- VISA Inc., India & United Kingdom, 2015-04-20, Present
- Lancet Software, IN (VISA as Client), 2012-03-05, 2015-04-10
- CGI Information Systems, Bangalore, IN, 2009-02-01, 2012-03-02
- Accenture Services Pvt Ltd, Bangalore, IN, 2007-06-01, 2008-12-31
- Infosys Technologies, Bangalore, IN, 2006-10-01, 2007-06-30
Residency Status
- India, Citizen
- United Kingdom, Resident (ILR Holder)
- USA, BI VISA
<Enter your own>
- Nationality: Indian
- Visa Status: Citizen of India, Resident (ILR Holder) in the United Kingdom, BI VISA in the USA
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge., 2025-07-24
Timeline
Senior Manager, Technical Solutions - Visa Europe
01.2019 - 09.2024
Senior Manager, Operation & Infrastructure Technology - Visa India
06.2015 - 01.2019
Director (Global Product, Business Strategy & Operations, GTMS Services) - VISA Inc.
10.2014 - Current
Senior Consultant - Lancet Software
03.2012 - 04.2015
Technical Lead - CGI Information Systems
02.2009 - 03.2012
Consultant - Accenture Services Pvt Ltd
06.2007 - 12.2008
Systems Engineer - Infosys Technologies
10.2006 - 06.2007
Chhattisgarh University - M.Sc., Information Technology
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