Arun Kumar J

Current Role: Responsible for managing the Human Resources across the group over 22 nations.

Has Successfully recreated the Job Descriptions across all the rolls.

Has Introduced Monthly, Quarterly and Annual Review system using Balanced Score Card.

• Responsible for fostering and nurturing high performance culture through HR initiatives in line with business strategy.
• Managing 4000 plus work force spread in Business & Technology verticals with a team of 47 HR professionals.
• Responsible for developing and implementing HR strategy to meet the business needs.
• Partnering with the leadership team on organizational design and workforce planning.
• Providing hands-on, recruitment support to business teams as per AOP.
• Implementation of HR policies, programs and processes.
• Driving performance management processes using OKR – goal setting to appraisal.
• Supporting business team on HR data and recommend solutions to improve individual performance, retention and employee experience.
• Responsible for driving Learning & Development through various interventions.
• Has been successful in maintaining 98% of the required manpower consistently.
• Consistently ranked as top performer in PAN India HR Scorecard on every month, securing top 10 out of 28 states.
• Designed and implemented Reward & Recognition process– 20% coverage of the employee base.
• Implemented 30 – 60 – 90days feedback mechanism.
• Successful in controlling attrition 9% and less against the regional average of 12%.
• Successfully Implemented Succession Planning – 9 Box Model – 15% of the work force.
• Conceptualised and implemented Quarterly Town Hall Processes.
• Initiated by Synergizing cross functional teams through Skip levels and HR One on one sessions.
• Successful in Implementing “Crucial Conversation” with low performers to optimize the performance levels.

• Was responsible for strategizing human resources for the circle and ensure high levels of engagement and performance culture by delivering the following key performance indicators.
• Led the circle in strategic direction of the human resources function with a focus on ensuring robust engagement and fostering a high-performance culture.
• Designed and implemented the 'Annual Operating Plan (AOP)' for manpower based on the business strategy.
• Headed the HR budget through resource optimization.
• Facilitated performance improvement plans through Performance Improvement Dialog.
• Steered the implementation of the Annual Performance Appraisal process.
• Successful in maintaining average recruitment TAT of 32 days, outperforming industry standards of 45 and 60 days.
• Conceived and executed Reward and Recognition programme named as APEC – AP Elite Club.
• Effectively implemented transparent Succession Management process across levels.
• Successfully managed 0% HiPo attrition with overall attrition of 11%.
• Redesigned Rest of AP business zones structure to maximize revenue & achieve EBITDA.
• Was instrumental in persuading management to establish a new business zone, set it up from the scratch in Hyderabad, (generating average revenue of 8.1cr per month).

• Led the implementation of HR automation within SAPHCM.
• Effectively redesigned HR policies to align with business needs from an automation perspective.
• Developed a Service Level Agreement (SLA)-based 'Business Process Manual' for HR subsystems.

• Established HR systems from the ground up at the circle level.
• Formulated workforce planning and budgeting strategies.
• Drove and managed the Performance Management System to optimize employee performance and development.
• Designed and implemented Shop in shop out model for customer touch points.
• Awarded by CHRO as Benchmark circle on Employee Engagement.

• Instrumental in developing and executing Balanced Scored Card for Senior Leadership Team.
• Successful in aligning Compensation for the group through various benchmark study and ensure that the strategy in place including variable pay – partners like Hewitt and Mercer.

• Successfully implemented Capability Audit and Review – CARE for Sales team.
• Successful in executing 'Attrition Prediction Model.'
• Recruited 70 employees in the span of 5 months in a complex & challenging market of Kerala.
• Improved value for Airtel as an employer of choice in Kerala in the job market.
• Lead facilitator on the intervention of 'Managing Outsourcing' in coordination with IIM - B.
• Successful in 'Critical Incident Interview' technique for leadership transformation workshop.
• Increased the employee satisfaction level in the circle from 3.77 to over 4.34 – Gallup.
• Revamped T&D system and evolved Competency Based Intervention (CBI) framework for TNI.
• Achieved 8.2 training man-days for the year 05-06.
• CEO / COO award winner for superior performance in PMS & Associate Outsourcing.