Arun Kumar K
Bengaluru,Karnataka
Summary
Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals. Skilled in coordinating documentation and handling payments.
Overview
6
6
years of post-secondary education
6
6
years of professional experience
Work History
Senior Associate
SLR BPO SERVICES PVT LTD
05.2019 - 11.2020
- Resolved customer problems and complaints by clarifying the issues, Explaining the best solutions, and following up with cases.
- Built trust in the brand by responding efficiently and helpfully to customer's needs.
- Kept accurate records of customer's interactions and corresponding cases.
Senior Team Member
SLK GLOBAL SOLUTIONS PVT LTD
04.2018 - 03.2019
- Researched and resolved mortgage insurance issues.
- Ensured accuracy and timeliness of mortgage insurance payments.
- Provided customer service to payees, investors and borrowers concerning mortgage insurance status.
- Identified potential issues or concerns and participate in a solution, including recommending and developing new policies and procedure.
- Performed duties in accordance with Procter Mortgage Servicing policies and procedures, investor requirements, and all state and federal regulations.
Customer Support Officer
TURKBLUE MANAGEMENT PRIVATE LIMITED
01.2015 - 03.2018
- Handling inbound calls and providing support to clear trip customer's Service includes Hotel reservations, flights, and holiday packages.
- I handled 75+ calls daily, with duties including signing up new customers retrieving customer data, presenting relevant product information, and canceling services.
- Received an average of 85% customer satisfaction rating, 5% higher than company target, and always been the performer and meet the Sales target with 100% Hygiene sale.
Senior Customer Support Executive
AEGIS LTD
11.2014 - 06.2015
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Make requested changes to Upgrade the package and offer an additional service package to retain the customer to avoid the cancellation.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
BCOM
DR C V RAMAN UNIVERSITY
07.2017 - 07.2020
PUC - ARTS
New Fort College
06.2011 - 06.2013
SSLC -
Samyukta Padavi Poorva School
06.2006 - 03.2007
Skills
Quick Learner
Results Orientated
Clear Communication
Good listening skills
Microsoft Outlook, Word and Excel
Timeline
Senior Associate
SLR BPO SERVICES PVT LTD
05.2019 - 11.2020
Senior Team Member
SLK GLOBAL SOLUTIONS PVT LTD
04.2018 - 03.2019
BCOM
DR C V RAMAN UNIVERSITY
07.2017 - 07.2020
Customer Support Officer
TURKBLUE MANAGEMENT PRIVATE LIMITED
01.2015 - 03.2018
Senior Customer Support Executive
AEGIS LTD
11.2014 - 06.2015
PUC - ARTS
New Fort College
06.2011 - 06.2013
SSLC -
Samyukta Padavi Poorva School
06.2006 - 03.2007