To work in a dynamic growth oriented environment with desire to add continuous value to the organization and myself, while being committed towards enhancing internal and external customer experience.
Overview
19
19
years of professional experience
Work History
Senior Coach
SAP Concur Technologies Pvt Ltd
Bangalore
2024.04 - Current
Activate Complex Projects
• Achieved EXP3 and/or INV3 product knowledge prior to becoming a Sr Coach
• Consistently achieve QCD Goal for productivity & efficiency
• Achieve “Exceeding Goals” QCD Level for Promotion Consideration on a YTD Avg (at Mgr Discretion)
• Participate Community Forums
• Enroll in SMB Mentorship program
• Support immediate Team Escalations
• Participate in SME Program
• Be Consistently Engaged in the business and with LeadershipMain Responsibility is to guide the client through the Expense project
Manager Call Center Operations
Kingfisher Airlines Pvt Ltd
Bangalore
2012.06 - 2013.06
Joined the organization as Team Lead and was re-designated as In-charge call center operations Bangalore, Handling Reservation/COE/Gratis/Outbound/Performance & Standards for Kingfisher Airlines Ltd.
Asst. Manager, Operations
SERCO BPO Pvt Ltd
2005.08 - 2011.02
Handling the inbound call center operations for the Kingfisher Airlines process with the total team strength of 40 people
The process involves ticketing / outbound calling for disrupted flights and reservation for KF airlines.
Assistant Manager Operations
TRX Technologies India Pvt Ltd
Bangalore
Handling 3 different Markets Colombia/Mexico and USA with a team size of 17 members
Team involves in Ticketing/exchanges/ Correx reject PNR’s
Maintaining the efficiency/SLA based on the agreed client target.
Education
Graduate Diploma In Business Administration -
IMST
Diploma In Business Administration -
SSLC -
St. Josephs Indian High School, Bangalore
Skills
Reliable commitment
Confidence and enthusiasm
Professionalism and maturity
Excellent communication skills
Team player with leadership ability
Hardworking and disciplined
Basics in MS Office
Expertise in SABRE application
Expertise in IBE application
Handling SABRE Red application
Personal Information
Father's Name: Kamalanathan V
Date of Birth: 12/06/81
Marital Status: Married
Hobbies and Interests
Passionate about Football
Playing Caroms
Listening to music
Watching Movies
Timeline
Senior Coach
SAP Concur Technologies Pvt Ltd
2024.04 - Current
Manager Call Center Operations
Kingfisher Airlines Pvt Ltd
2012.06 - 2013.06
Asst. Manager, Operations
SERCO BPO Pvt Ltd
2005.08 - 2011.02
Assistant Manager Operations
TRX Technologies India Pvt Ltd
Graduate Diploma In Business Administration -
IMST
Diploma In Business Administration -
SSLC -
St. Josephs Indian High School, Bangalore
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