ARUN KUMAR.K
Bangalore
Summary
To work in a dynamic growth oriented environment with desire to add continuous value to the organization and myself, while being committed towards enhancing internal and external customer experience.
Overview
19
19
years of professional experience
Work History
Senior Coach
SAP Concur Technologies Pvt Ltd
Bangalore
04.2024 - Current
- Activate Complex Projects
• Achieved EXP3 and/or INV3 product knowledge prior to becoming a Sr Coach
• Consistently achieve QCD Goal for productivity & efficiency
• Achieve “Exceeding Goals” QCD Level for Promotion Consideration on a YTD Avg (at Mgr Discretion)
• Participate Community Forums
• Enroll in SMB Mentorship program
• Support immediate Team Escalations
• Participate in SME Program
• Be Consistently Engaged in the business and with LeadershipMain Responsibility is to guide the client through the Expense project
Manager Call Center Operations
Kingfisher Airlines Pvt Ltd
Bangalore
06.2012 - 06.2013
- Joined the organization as Team Lead and was re-designated as In-charge call center operations Bangalore, Handling Reservation/COE/Gratis/Outbound/Performance & Standards for Kingfisher Airlines Ltd.
Asst. Manager, Operations
SERCO BPO Pvt Ltd
08.2005 - 02.2011
- Handling the inbound call center operations for the Kingfisher Airlines process with the total team strength of 40 people
- The process involves ticketing / outbound calling for disrupted flights and reservation for KF airlines.
Assistant Manager Operations
TRX Technologies India Pvt Ltd
Bangalore
- Handling 3 different Markets Colombia/Mexico and USA with a team size of 17 members
- Team involves in Ticketing/exchanges/ Correx reject PNR’s
- Maintaining the efficiency/SLA based on the agreed client target.
Education
Graduate Diploma In Business Administration -
IMST
Diploma In Business Administration -
SSLC -
St. Josephs Indian High School, Bangalore
Skills
- Reliable commitment
- Confidence and enthusiasm
- Professionalism and maturity
- Excellent communication skills
- Team player with leadership ability
- Hardworking and disciplined
- Basics in MS Office
- Expertise in SABRE application
- Expertise in IBE application
- Handling SABRE Red application
Personal Information
- Father's Name: Kamalanathan V
- Date of Birth: 12/06/81
- Marital Status: Married
Hobbies and Interests
- Passionate about Football
- Playing Caroms
- Listening to music
- Watching Movies
Timeline
Senior Coach
SAP Concur Technologies Pvt Ltd
04.2024 - Current
Manager Call Center Operations
Kingfisher Airlines Pvt Ltd
06.2012 - 06.2013
Asst. Manager, Operations
SERCO BPO Pvt Ltd
08.2005 - 02.2011
Assistant Manager Operations
TRX Technologies India Pvt Ltd
Graduate Diploma In Business Administration -
IMST
Diploma In Business Administration -
SSLC -
St. Josephs Indian High School, Bangalore
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