ARUN KUMAR K
Mumbai
Summary
Results-driven operations leader with 19+ years of experience in lean efficiency, procurement, administration, fleet management, secure logistics, ATM/CIT operations, billing, reconciliation, and team leadership. Strong track record of driving process improvement, cost optimization, vendor management, branch operations, and service delivery across multi-location and pan-India environments. Skilled in managing teams from 3 to 350 people, 38 branches, and 356 vehicles, and in executing branch rollout projects from scratch within strict timelines. Proven experience in lean transformation, project execution, and continuous improvement with measurable operational impact.
Overview
20
20
years of professional experience
Work History
National Head – Lean & Efficiency, Procurement, Administration & Fleet
Brinks India Private Ltd
05.2020 - Current
- Lead operational efficiency initiatives across multiple locations, focusing on process improvement, cost control, productivity, and standardization.
- Oversee procurement activities including vendor evaluation, quotation analysis, commercial negotiation, purchase planning, and cost control.
- Supervise fleet operations including vehicle tracking, route planning, utilization control, maintenance coordination, and operational readiness.
- Serve as the India single point of contact for global operational excellence initiatives and global process changes.
- Train managers and branch teams on global initiatives, lean methods, operating standards, process controls, and implementation requirements.
- Conducted 25+ lean training sessions, training 56 managers for Lean Bronze and Lean Silver certification.
- Translate global initiatives into branch-level operating practices through training, coaching, governance, performance tracking, and corrective action planning.
- Lead operations across Chennai, Coimbatore, Pondicherry, and Vellore with accountability for large teams and high-value business operations.
- Managed team growth from 3 to 250 people, 38 branches, and 356 vehicles across the operational network.
- Delivered 15 branch projects within one year, overseeing branch setup, civil work, IT enhancements, security quotations, and UL2 vault setup for cash operations in facilities up to 24,000 sq. ft.
- Led lean transformation across 34 branches, trained 56 key personnel, and contributed to 7 Silver and 46 Bronze lean certifications.
- Achieved improvement in Chennai missed pickups from 17% to 2% through lean-driven process improvement.
- Monitor operational risk, service quality, and compliance across Vault, ATM, BGS, and CIT functions.
- Generated cost savings and productivity improvements totaling Rs. 61.44 million in 2023, Rs. 40.85 million in 2024, and Rs. 58.53 million in 2025 through lean projects, TWE initiatives, global operational excellence changes, and standardized operating practices.
AGM – Business Development / Assistant General Manager – ATM Operations
Radiant Cash Management Services Pvt Ltd
03.2016 - 05.2020
- Led ATM operations, reconciliation, forecasting, billing support, P&L analysis, and process improvement initiatives.
- Developed business strategies, managed client relations, established pricing structures, and identified new opportunities.
- Oversaw head office back-end operations to enhance service delivery and support revenue growth.
- Conducted branch audits, risk reviews, fraud identification, and operational analysis.
- Supported recruitment, training, employee engagement, and SLA adherence.
- Coordinated administrative tasks, vendor relations, and procurement processes to streamline operations.
Branch Head / Operations Manager
Brinks India Private Ltd
05.2015 - 02.2016
- Managed ATM , BGS and Doorstep Banking operations across four locations in North Kerala.
- Ensured SLA compliance, service delivery, cash handling, vaulting, and daily MIS reporting, contributing to operational reliability and accountability.
- Handled fleet management, route mapping, and vehicle tracking using GPRS and in-house systems, optimizing logistics and operational efficiency.
- Conducted team training, hiring support, retention activities, and process audits.
- Supported branch administration, vendor follow-up, and operational procurement coordination.
Operations Manager
CMS Info Systems Pvt Ltd
07.2014 - 05.2015
- Managed ATM, Doorstep Banking, and Cash-in-Transit operations to ensure secure and efficient service delivery.
- Handled cash replenishment, cheque clearance, and secure logistics coordination, ensuring accurate reconciliation processes.
- Assisted in maintaining safety protocols through surveillance and account control, supporting branch administration and operational reporting.
National Operational Control Manager
ISS SDB Security Services Pvt Ltd
01.2012 - 06.2014
- Oversaw uptime and incident resolution, coordinating NOC support, MIS review, billing, and route optimization to enhance operational reliability.
- Coordinated operational support for major banking clients and ensured timely issue resolution.
- Managed team performance and coordinated branch support, improving service delivery and operational efficiency.
- Managed ATM reconciliation and operations, ensuring accuracy and compliance across 11 regions in India.
- Supported administration, vendor follow-up, and process control activities.
Senior Debt Management Quality Officer
HSBC Operations & Processing Enterprise
11.2007 - 11.2011
- Managed quality monitoring, ensured process compliance, guided team, and resolved customer disputes to enhance service delivery.
- Conducted training sessions for team members to enhance skills and knowledge, improve control adherence, and streamline collections processes.
- Supported billing controls by reviewing processes and documentation, facilitating reporting, and driving operational process improvements.
Customer Relationship Officer
HTMT Global Services
06.2006 - 10.2007
- Addressed customer queries and delivered effective service support to enhance customer satisfaction.
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and maintained accurate records.
- Collaborated with team members to improve service delivery processes.
Education
MBA - Finance
Alagappa University
ThamilNadu01-2012
B.Sc. - I.T.
University of Calicut
Calicut01-2006
Skills
- Lean efficiency and continuous improvement
- Operational excellence
- Global initiative deployment
- Change management
- Procurement and vendor management
- Administration and branch support
- Fleet management and route optimization
- Secure logistics, ATM, and CIT operations
- Billing, reconciliation, and MIS reporting
- Team management and workforce planning
- Cost control and service delivery
- Compliance, audit, and risk management
- Stakeholder coordination
- Branch rollout and project execution
- Train the Trainer
- International Lean Training
Languages
- English
- Hindi
- Malayalam
- Tamil
Personal Information
Date of Birth: 03/12/84
Certifications And Awards
- Lean Six Sigma Black Belt, Henry Harvin Education, 2023
- Lean Silver Certified, Brinks, 2024
- Lean Bronze Certified, Brinks, 2022
- Project Planning eVSM v12 Silver Award, 2025
- Lean and VSM Basics eVSM v12 Bronze Award, 2025
- 5S Champion, Brinks 5S-Lean Awards, 2021
- Certificate of Completion – DRS Training, Brinks, 2025
- Six Sigma Green Belt, Loyola Institute of Business Administration, 2018
- Excel Guru in Microsoft Excel 2007, Excelgoodies, 2018
- Excellence in Action Award, Brinks India, 2025
- Great Managers Program, Brinks India, 01/01/22, 12/01/22
- Train the Trainer, The Learning Circle
- LSW (Leader Standard Work), Hong Kong, 2025
- WCOM (World Class Operations Management), Indonesia, 2026
Timeline
National Head – Lean & Efficiency, Procurement, Administration & Fleet
Brinks India Private Ltd
05.2020 - Current
AGM – Business Development / Assistant General Manager – ATM Operations
Radiant Cash Management Services Pvt Ltd
03.2016 - 05.2020
Branch Head / Operations Manager
Brinks India Private Ltd
05.2015 - 02.2016
Operations Manager
CMS Info Systems Pvt Ltd
07.2014 - 05.2015
National Operational Control Manager
ISS SDB Security Services Pvt Ltd
01.2012 - 06.2014
Senior Debt Management Quality Officer
HSBC Operations & Processing Enterprise
11.2007 - 11.2011
Customer Relationship Officer
HTMT Global Services
06.2006 - 10.2007
MBA - Finance
Alagappa University
B.Sc. - I.T.
University of Calicut