Arun Kumar Pathak
Bareilly
Summary
Dynamic Senior Agent at Iqor India Pvt Ltd, specializing in collection strategies and customer relationship management. Achieved consistent monthly collection targets through expert negotiation and outstanding communication skills. Recognized for leadership abilities in training personnel, driving process enhancements, and improving team performance. Career goals focus on further advancing operational efficiencies and elevating team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior agent
Iqor India pvt ltd
05.2022 - 05.2024
- Contacted customers with delinquent accounts to solicit payment.
- Implemented collection strategies to maximize recovery rates.
- Maintained detailed records of all customer contacts, interactions, agreements, and outcomes in a secure database system.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Negotiated payment plans with customers based on individual circumstances and company guidelines.
- Managed high-volume call lists to contact debtors and secure payments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Achieved monthly collection targets through effective negotiation techniques.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Assisted in the training of new collections personnel as needed.
Senior Sales Advisor
SVG Media pvt.ltd.
05.2019 - 01.2022
- Identified customer needs by asking questions and advising on best solutions.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Responded to customer inquiries and problems to promote great service.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Analyzed data from customer surveys to identify opportunities for improvement in customer experience.
- Evaluated employee performance regularly through one-on-one sessions or group discussions.
- Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
- Conducted regular staff meetings to discuss best practices in insurance sales techniques.
- Reviewed weekly, monthly, quarterly sales figures to assess overall performance of the team against pre-defined targets.
- Identified areas of improvement within the team's workflow processes and implemented corrective actions accordingly.
Senior Sales advisor
Policy Bazaar
10.2017 - 11.2018
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Responded to customer inquiries and problems to promote great service.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Crew Trainer
McDonalds(FMCG)
05.2015 - 09.2017
- Provided constructive feedback and one-on-one coaching to employees.
- Guided employees through change management processes during upgrades or rollouts.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Monitored employee progress, offering constructive feedback for improvement.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Conducted comprehensive training sessions for new hires on operational procedures.
- Maintained up-to-date records of all employees' training progress and certification status.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Supervised, evaluated or referred instructors to skill development classes.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
Education
BA - General English
M.J.P. Rohilkhand University
Bareilly, UP04-2022
XII -
G.D. Memorial Inter College
Bareilly, UP01.2014
X -
G.D. Memorial Inter College
Bareilly, UP01.2012
Skills
- Computer knowledge
- Customer relationship management
- Collection strategies
- Team leadership
- Training and development
- Effective communication
- Process improvement
- Basic knowledge of computers
- Good communication skills
- MS Office
- Organized
- Team worker
- Internet
- Punctual
- Dependable
- Responsible
- Presentation skills
Languages
- Hindi
- English
- Punjabi
Hobbies and Interests
- Listening to music
- Making new friends
- Travelling to hill stations by self driving
Certification
NCC
Languages
Hindi
First Language
English
Advanced (C1)
C1
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Timeline
Senior agent
Iqor India pvt ltd
05.2022 - 05.2024
Senior Sales Advisor
SVG Media pvt.ltd.
05.2019 - 01.2022
Senior Sales advisor
Policy Bazaar
10.2017 - 11.2018
Crew Trainer
McDonalds(FMCG)
05.2015 - 09.2017
BA - General English
M.J.P. Rohilkhand University
XII -
G.D. Memorial Inter College
X -
G.D. Memorial Inter College
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