Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Arun Kumar Patro

Arun Kumar Patro

Summary

Result-oriented Salesforce Developer experienced in evaluating company processes, developing CRM workflows, and adapting applications for business needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
7
7
Certification

Work History

MICHELIN ENGAGE INDIA, CLM (Contract Life-Cycle Management)

CGI Inc.
04.2021 - Current
  • Visited Bucharest, Romania for a CLM Workshop, resulting in accelerated CLM development and deployment goals by up to 3 months, leading to increased project adoption across multiple regions
  • Created and meticulously reviewed Region-Wise Technical/Functional/Process Documents for all regions
  • Additionally, developed a Support Process Document for seamless operations
  • Assigned each team member a region to foster awareness and involvement in the documentation process
  • Exercises judgment within defined procedures and practices to determine appropriate action
  • Elevated to the esteemed role of Conga Tech Lead for the CLM project and got client appreciation and silver award for the same
  • Developed a highly efficient Batch class, leveraging Conga and Adobe APIs, to effortlessly generate 1000+ contracts for multiple regions, streamlining the Auto-Generation, Merge, and Signature/No Signature process, leading to substantial time and effort savings
  • Worked on Lightning Record Page to implement Dynamic Forms to handle multiple Agreement Types Page layout in region to reduce salesforce custom component and follow salesforce no-code approach
  • Understand, clarify & develop new requirements, while ensuring adherence to Salesforce quality and process standards
  • Handle Pre-and Post-Deployment documents, Go-Live Activities and Handled the Postproduction release issue if any
  • Plan Sprint - to - Sprint Activities in advance to keep track of all the activities and avoid missing deadlines
  • Done POC to make Release process streamlined and faster
  • Organized and took multiple demo and training sessions.

Customer Complaint Management

Cognizant Technology Solutions
10.2020 - 04.2021
  • CCM was built using Case Management Module from service cloud
  • Implemented Push Notification Service for IOS and Android using APNs (Apple Push Notification service) and FCM (Firebase Cloud Messaging) respectively
  • Had worked on Custom Rest API Web-Services with Pagination for handling large amount of data synchronization
  • Created and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes
  • Understand and clarify change requirements, while ensuring adherence to Salesforce quality and process standards
  • Apart from project was also handling Pre-and Post-Deployment, Go-Live Activities and Handled the Hyper Care Enhancement Postproduction release.
  • Resolved hundreds of issues & bugs
    after deployment, which in turn reduced
    incident count by 40%.

ACS-India

Cognizant Technology Solutions
12.2018 - 09.2020
  • Provided recommendations on how to improve our Salesforce operational platform
  • Worked on Standard as well as custom Lightning components
  • Work with management, create and manage complex workflow rules, data validation, and triggers
  • Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and 'how-to' assistance
  • Supporting business needs with technical design documentation
  • Successfully handled Project Hyper care while gathering next Phase requirement.
  • Handle Multiple Project demo
    simultaneously in period of three
    months during launch of new
    Application which in turn increase User-
    Acceptance by 60%.

Salesforce Org Optimization

Cognizant Technology Solutions
11.2017 - 11.2018
  • Worked on optimizing various triggers and apex classes based on Salesforce standard
  • Created multiple Test-Data Factory for various test classes
  • Collaborated with cross-functional teams to identify opportunities for process improvement and cost reduction.
  • Improved system efficiency by identifying and implementing optimization strategies.
  • Developed and executed performance tests for optimized systems, ensuring reliability and effectiveness.

Education

Master of Computer Applications -

Lovely Professional University
Jalandhar, India
05.2017

Bachelor Of Computer Applications -

Lovely Professional University
Jalandhar, India
06.2015

Skills

  • Salesforce Configuration
  • Salesforce Lightning (Aura/LWC Component)
  • RESTful APIs
  • Data Migration
  • Agile Methodology
  • Apttus CLM
  • Copado DevOps
  • Apache ANT Migration tool
  • Source and Version Control: Git, GitHub
  • Salesforce Customization

Certification

  • Salesforce Associate Certification | (2023)
  • COPADO Certified Developer | (2020)
  • COPADO Certified Administrator | (2020)
  • Salesforce Certified Sales Cloud Consultant | (2020)
  • Salesforce Certified Einstein Analytics and Discovery Consultant | (2019)
  • Salesforce Certified Platform Developer I (2018)
  • Salesforce Certified Administrator | (2018)

Languages

English
Hindi

Timeline

MICHELIN ENGAGE INDIA, CLM (Contract Life-Cycle Management)

CGI Inc.
04.2021 - Current

Customer Complaint Management

Cognizant Technology Solutions
10.2020 - 04.2021

ACS-India

Cognizant Technology Solutions
12.2018 - 09.2020

Salesforce Org Optimization

Cognizant Technology Solutions
11.2017 - 11.2018

Master of Computer Applications -

Lovely Professional University

Bachelor Of Computer Applications -

Lovely Professional University

Similar Profiles

CREATE PROFILE
Arun Kumar Patro