Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Disclaimer
Timeline
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ARUN KUMAR RAMACHANDRAN

Summary

Accomplished professional with extensive expertise in order-to-cash processes and financial analysis, demonstrating a successful track record in leading teams and managing substantial customer portfolios. At Capgemini, oversaw a team of 38 FTEs while handling a diverse portfolio of over 750 customers across the APAC region. Recognized for proficiency in cash flow management, discrepancy resolution, and process optimization, complemented by a strong background in SAP, Oracle R12, and Salesforce. Committed to implementing best practices and automation strategies to drive operational efficiency and enhance overall performance.

Overview

13
13
years of professional experience

Work History

Team Leader in Collections & Cash Application (O2C)

Capgemini
11.2022 - 01.2025
  • Handling 38 FTEs consist of Level- 1/2/3/4 analyst team for APAC countries.
  • Experienced in keeping and improving cash flow and ensuring prompt receivables from clients.
  • Strong analytical skills to find and resolve discrepancies, escalate issues, and develop efficient processes and controls for accountability and compliance.
  • Monitor and reconcile customer accounts, ensuring correct tracking of payments, credit memos, and refunds.
  • Prepare Weekly & Monthly reports and escalate all payment delays to Internal Stakeholders as appropriate.
  • Managing a total portfolio over 750+ customers across all APAC countries.
  • Ensured all unresolved accounts are escalated immediately and moved to third party collections team as per the escalation matrix.
  • Oversee accounts receivables write-offs and payment reversal function for low customer portfolio.
  • Perform Credit Review with BPs for the Critical / Nonpayment Customers – Customers who had exceeded the Credit Limit.
  • Cash Customers – Ensuring the overdue values are kept at minimum and there are timely escalations for non-payment.
  • Interaction with customers via phone or email as needed to resolve any payment issues or discrepancies.
  • Gathering business requirements to draft scope for potential solutions.
  • Recommended new financial and accounting software packages and replacing various non-integrated offerings.
  • Collaborated with other departments regarding payment issues or questions.
  • Generating aging reports on a regular basis to monitor overdue accounts receivable.
  • Analyze customer accounts to resolve discrepancies between payments received and invoices due.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Creating reports on a weekly basis detailing status of cash application activities including aged receivables, unapplied payments.
  • Implemented best practices, automation and digitization to improve business processes.
  • Monitored and reviewed the daily work of the cash application staff to ensure accuracy and timeliness.
  • Managed relationships with tax authorities, bankers and auditors.
  • Assisted with preparation of ad hoc financial analysis reports as requested by management.
  • Reconciled discrepancies between customer's remittance advices and postings in accounting system.
  • Assisting with training new hires in all aspects of cash applications processing.
  • Completing month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

Associate Manager (Supervisor) in Order to Cash team

HCL Technologies
07.2021 - 04.2022
  • Handling 30 members Order to cash team on daily operation.
  • Supporting for ANZ countries for Exxon Mobil customers.
  • Recruitment of FTE's and providing training OJT.
  • On boarding new customer on SAP obtaining necessary approval from account manager and RPS check.
  • Maintenance for the existing account i.e Bank account change, email address change, Invoice output change etc.
  • Providing training and access to self-service portal to the newly onboarded customer for placing the order.
  • Coordinating with internal team to add new material in SAP.
  • Guiding the customer to place bulk order.
  • Coordinating with delivery team for shipment creation and updating to the customer.
  • Coordinating with terminal team for pickup.
  • Creation of carrier code as part of supervisor role.
  • Testing of newly implemented tool from customer end (EDI) to auto interface in Exxon Mobil SAP.
  • Daily Follow-up with customers for Payment of invoices on the Due date.
  • Daily Match & Clear for the payment posted in customer TAR account.
  • Follow-up with Cash app team for the Bank statement for the payment status.
  • Extending due date for the customers on exceptional after obtaining sales endorsement.
  • Generating refund for the additional payments after obtaining sales endorsement.
  • Handling all the Invoice discrepancies by doing Credit & Rebill process.
  • Handling daily assigning of inbound calls from customer and managing daily abandon calls and reviewing with the management.
  • Appraisal discussion with the team members and preparing budget for the FTE's.
  • Daily quality check for all the transaction made by the team members.
  • Reviewing the control report daily within the due date.
  • Presenting quarterly presentation with client.

Senior Officer (SME) in Procurement & Sourcing team

Wipro Ltd
05.2015 - 08.2019
  • Handling 13 members Level- 2 analyst team and supporting GE Healthcare 130 legal entities globally.
  • Resolving accruals entries in AP system for payment.
  • Creation of Purchase Order and generating GRN as per business requirement.
  • Coordinating with cargo services for equipment moving.
  • Review deliveries for damage or discrepancies and report those to accounting for reimbursements and record keeping.
  • Replication of the oracle related issues raised by user and closing the service request within TAT.
  • Closely working and coordinating with development team to deliver the solution as per the functional designs and customization as per the business requirement.
  • Providing technical support (Java related queries) to the team and external clients when required.
  • Delivering regular trainings to the team within the business on every critical tips and information.
  • Preparing maintenance plans and upgrading schedule for the organization system (SSP).
  • Performed user account reset maintenance and manages user incidents and also providing resolution for technical challenges to end users.
  • Ensuring that complex defects and problems were resolved when productions upgrade goes live.
  • Assisting finance and AP team to running the reports via dashboard for most commonly data to access.
  • Communicating application problems and issues to managements, development team and end user and working closely with coding team to fix the bug.
  • Creating Business requirements and functional documents.
  • Conducting user acceptance testing (UAT) with QA team to prepare the testing data and to calculate time and motion to perform wastage in the process.
  • Providing support to production issue which occurs after the go-live in Oracle application EBS.
  • Gathering the requirements and involving in setup related to Oracle.
  • Preparing the quality reports for the on boarded employees and interfaced transactions.
  • Preparing monthly business review presentation with Wipro leaders.
  • Doing Appraisal discussion and one to one session with the team members and explaining the goals and objectives.

Senior Process Executive in Account Receivable and Returns Team (O2C)

Infosys Ltd.
08.2012 - 05.2015
  • Booking of purchase order (Invoice only order) via email and service request in the oracle R12 application.
  • Reconciliation of payment Vs Purchase order.
  • Raising Credit memo and debit memo for the wrongly generated invoices.
  • Booking of RMA for the wrongly received product.
  • Releasing of Order after reviewing the vendor's profile.
  • Payment posting/matching in customer TAR account.
  • Providing endorsement to the CASH APP team for penalty charges.
  • Customizing the reports as per the business requirements with the help of oracle intelligence tool.
  • Preparing team's efficiency report to measure response, reaction and resolution time and speed in resolving customer queries.
  • Preparing key performance indicator (KPI) report.
  • Coordinating with Banks for payment advice.
  • Performing user and admin training sessions to utilize salesforce and respective program.
  • Structuring user roles and escalation matrix of the auditors as per the hierarchy.
  • Managing the backend server data and cleaning the spam and duplicate records.
  • Performing daily actions like merging duplicates, task assignments and updating security permission.
  • Executing various support activities according to SLA adherence.
  • Accountable for all salesforce activity as well as new projects that maximize our account managers to increase revenue.
  • Testing and sharing knowledge for salesforce related request on every upgrade.
  • Point of contact for escalations & complexity cases.

Education

B.B.A - CA

Muthayammal College of Arts & Science
Salem, Tamil Nadu
01.2012

CBSE 12th Std - undefined

Boys senior sec school
01.2009

CBSE 10th Std - undefined

Boys senior sec school
01.2007

Skills

  • Microsoft Office Excel
  • Microsoft Office Word
  • Pivot
  • V-lookup
  • PowerPoint
  • Oracle Tool Maintenance
  • Oracle 11i
  • Oracle R12
  • Salesforce
  • Sourcing Workbench
  • SWB BI tool
  • SAP
  • EOPS
  • ERA

Accomplishments

  • Got RAMP award for 2013-2014 for best performance and higher productivity.
  • Got I-STAR Award for year 2013-2014.
  • Got RAMP award for June-2014-2015.
  • Consistently Got 1+ rating for 2016, 2017 & 2018 and received stellar performance award.
  • Got appreciation from client (Sourcing president) as well as Wipro and third party for completed escalated request on priority.
  • Got Steller performance award for achieving the CSL score in 2023 in cash application for APAC countries.

Languages

English
Hindi
Tamil
Telugu
Kannada

Personal Information

  • Date of Birth: 04th June 1991
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby declare that all the above information is true to the best of my knowledge.

Timeline

Team Leader in Collections & Cash Application (O2C)

Capgemini
11.2022 - 01.2025

Associate Manager (Supervisor) in Order to Cash team

HCL Technologies
07.2021 - 04.2022

Senior Officer (SME) in Procurement & Sourcing team

Wipro Ltd
05.2015 - 08.2019

Senior Process Executive in Account Receivable and Returns Team (O2C)

Infosys Ltd.
08.2012 - 05.2015

CBSE 12th Std - undefined

Boys senior sec school

CBSE 10th Std - undefined

Boys senior sec school

B.B.A - CA

Muthayammal College of Arts & Science

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ARUN KUMAR RAMACHANDRAN