ARUN KUMAR SHAH
Bengaluru
Summary
Dynamic Operations Associate at Stripe Technology India, adept at risk management and process improvement. Leveraged SQL and analytical skills to enhance customer support and streamline operations. Proven track record in cross-functional collaboration, driving efficiency, and training teams to excel in high-pressure environments. Committed to delivering exceptional results in fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Associate
Stripe Technology India Private Limited
Bengaluru
04.2024 - 03.2025
- Specialized in SaaS, delivering top-tier customer support for complex technical issues to B2B clients
- Diagnose and resolve external user issues through Salesforce tickets, ensuring a smooth and seamless customer experience
- Deal with user's reporting technical issues related to Stripe connectors like Adobe Magento, Shopify, Stripe connector for Netsuite, Stripe Apps etc
- Also supported users with their Billing and reporting queries
- Collaborate with the engineering, money movement team, tech operations team, fraud and risk team to provide the best user experience and prompt resolution to issues raised
- Analyze internal processes, identifying areas for improvement to scale operations and enhance efficiency
- Working knowledge of SQL, Zendesk, Jira, Confluence, as well as Salesforce CRM tooling
Risk Analyst
Amazon Development Center India Pvt. Ltd
Bengaluru
04.2019 - 04.2024
- Investigated fraud trends and financial risks, including chargebacks and bad debt, to protect Amazon and its customers
- Applied standard procedures to ensure decisions were thorough and helped minimize risks across global operations
- Used various tools to research transactions and identify fraud patterns, making informed decisions to safeguard Amazon's interests
- Proposed improvements to processes, reducing money laundering risks and strengthening fraud prevention
- Trained and supported teams across worldwide stores, helping them enhance their investigative skills and achieve full production capacity
- Conducted performance audits and provided feedback to improve team efficiency and quality in investigations
- Maintained strict confidentiality and high data security standards while handling sensitive information
- Communicated with internal teams and financial institutions to make informed risk decisions and manage potential threats
- Oversaw invoice/Billing management - receipt, processing, and final posting of invoice
- Looked at financial performance and identified trends
- Regulated client's payment processing
- Monitored the management of vendor master data
Process Associate
Genpact India Pvt. Ltd.
Kolkata
06.2017 - 04.2019
- Oversaw invoice/Billing management - receipt, processing, and final posting of invoice
- Looked at financial performance and identified trends
- Regulated client’s payment processing
- Monitored the management of vendor master data
Education
B.Com (Hons.) - Accounting and Finance
Calcutta University
University Of Calcutta05-2015
Skills
- Risk Management
- Transaction monitoring
- Anti-Money Laundering, KYC, Compliance
- Cross-functional collaboration
- Effective communication
- Analytical and attention to detail
- Process Improvement
- Team training and development
- SQL, Jira, Zendesk, Confluence, Salesforce
Certification
- Anti-Money Laundering Concepts: AML, KYC and Compliance
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Timeline
Operations Associate
Stripe Technology India Private Limited
04.2024 - 03.2025
Risk Analyst
Amazon Development Center India Pvt. Ltd
04.2019 - 04.2024
Process Associate
Genpact India Pvt. Ltd.
06.2017 - 04.2019
B.Com (Hons.) - Accounting and Finance
Calcutta University
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