Summary
Overview
Work History
Education
Skills
Functional Strengths
Disclaimer
Personal Information
Software
Timeline
Generic
Arun Kumar Sharma

Arun Kumar Sharma

Noida

Summary

Detail-oriented and reliable candidate with a proven track record of embracing additional responsibilities to support team objectives. Adept at juggling multiple priorities while maintaining a positive outlook. Seeking a full-time opportunity to capitalize on strong interpersonal skills, efficient time management, and problem-solving abilities. Dedicated and enthusiastic individual with a passion for organization, eager to excel in an entry-level [Job Title] role and contribute towards achieving company objectives.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work History

Senior TC- Administration

Idemia
05.2024 - Current
  • Training given to the employees on online booking tool.
  • Making enhancements on OBT according to the business needs.
  • Managing and planning with employees' travel preferences and creating a tailored itinerary based on their budgets.
  • Organising end-to-end services like booking tickets, accommodation, medical needs, travel, and transportation.
  • Documenting and maintaining records of clients' payments, invoices, and other travel-related bookings in a timely and accurate manner.
  • Staying updated by attending seminars or conferences about the latest travel-related trends, regulations and safety measures to provide informed recommendations.
  • Research all information regarding weather conditions, local customs, language, currency, and events to make the journey enjoyable.
  • Provide exceptional client service with planning and booking business/leisure trips.
  • Maintain relationships with clients, vendors, travel partners, and other stakeholders.
  • Communicate with clients via phone, mail, or in person about the travel itineraries and address any concerns or questions they may have during or after their trip.
  • Educate the clients regarding the cancellation policy, refunds or any penalties.
  • Research and negotiate with travel vendors for the best possible rates and packages.
  • Prepare marketing and promotional methods to sell tour itinerary packages.
  • Stay informed about travel trends, regulations and industry-related news to offer the best possible service.

Team Lead-Customer Service & Delivery

RateGain
04.2018 - 06.2023
  • Supervising and managing the company's SOP's.
  • On regular basis handled NPS in the Company.
  • Managing hotel and Air rate parity for Global Hotel chains and airlines, working with their rate pricing strategies, revenue management & overall profitability.

Travel Consultant -Operations

HRG Dnata
03.2013 - 04.2018
  • Self-working on OBT for travel requirements of the clients.
  • Training given to the clients on OBT.
  • Managing Global HRG Accounts in terms of handling entire corporate travel.
  • Able to manage multiple accounts and meeting client expectations.
  • Providing support through emails and offline as well.
  • Handling all types of clients first point of escalations and giving them suitable resolution for their concern.
  • Regular meet and calls with clients. Requirement analysis, reporting of data, issue mapping, escalation management.
  • Pro-actively managing service delivery and providing outstanding levels of quality service that are in line with the organizational service delivery standards and customer expectations to ensure high customer satisfaction levels.
  • Team Lead-Customer Service & Delivery.
  • Client Servicing/Service Escalation Management.
  • Travel Technology, Implementation, Online Booking Tool and Client On-boarding.
  • People management/Employee Satisfaction.
  • Extensive knowledge of Travel Products i.e. Online Booking Tools, Air Fare, Ticketing, Hotel, Car and GDS (Galileo and Amadeus).
  • Revenue Growth, Cost Reduction and Maximum Utilization of Resources.

Education

Master in Business Administration - HR

Sikkim Manipal University
01.2012 - 01.2014

B.SC Hotel Management - undefined

AMITY UNIVERSITY

12th - undefined

Army Public School

10th - undefined

Army Public School

Skills

    Friendly, positive attitude

    Teamwork and collaboration

    Computer skills

    Customer service

    Microsoft office

    Problem-solving

    Team management

    Time management

    MS office

    Data entry

    Multitasking

    Microsoft Word

    Organization and time management

Functional Strengths

  • Able to manage multiple accounts and meeting client expectations.
  • Training support to the client.
  • Regular calls with clients to understand their Requirements, Data Reporting and escalation management.
  • Maintaining good relationships with customers is the cornerstone of every successful business.
  • Managing service delivery and providing outstanding levels of quality service that are in line with the organizational service delivery standards and customer expectations to ensure high customer satisfaction levels.

Disclaimer

I hereby declare that the facts stated above are true and correct to the best of my knowledge and belief.

Personal Information

  • Father's Name: R K Sharma
  • Date of Birth: 08/25/89
  • Nationality: Indian
  • Marital Status: Married

Software

MICRO SOFTOFFICE

Timeline

Senior TC- Administration

Idemia
05.2024 - Current

Team Lead-Customer Service & Delivery

RateGain
04.2018 - 06.2023

Travel Consultant -Operations

HRG Dnata
03.2013 - 04.2018

Master in Business Administration - HR

Sikkim Manipal University
01.2012 - 01.2014

B.SC Hotel Management - undefined

AMITY UNIVERSITY

12th - undefined

Army Public School

10th - undefined

Army Public School
Arun Kumar Sharma