ARUN KUMAR SHARMA
Delhi
Work Preference
Summary
I have over 25 years of experience in Telecom Revenue Assurance and fraud management process designing, implementation and evaluation in a telecom operator environment. My experience to handle and control network data flows within the OSS & BSS environment of Telecom operators (Airtel India and Globacom Nigeria) gave me rare insights into areas of data/revenue loss and allowed me to define methods to eradicate them. I was directly responsible to set up the Revenue Assurance function/unit for both Airtel and Globacom and put in place a framework to ensure no Revenue loss. Over the years the RAFM(Revenue Assurance and fraud management) Unit in both operators became the nodal point for validation and security in setting up new processes/products or changes in existing processes. The job duties covered in more detail in the “Experience” section below. I am now seeking opportunities for Senior Managerial position with Telecom operators, Telecom vendors, Telecom Consultancy companies OR any industry to fully utilize my abilities and experience.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
Languages
2024
2024
years of professional experience
Work History
HEAD REVENUE ASSURANCE AND FRAUD MGT.
Globacom ltd
LAGOS
01.2004 - 06.2023
- Job responsibilities included preventing instances of Operational revenue leakages, in the field of mobile and enterprise, interconnect(local and international), fixed lines, internet and mobile money operations.
- Revenue Assurance tool selection and deployment .The tool covered network elements like MSCs,GMSC, gateways,GGSN,SGSN,SMSC,Enterprise Billing and Recharge system, IN billing and Recharge system, order management, Sim Registration system, Promo engine, Data volume accounting system(HSI-High speed system),Etop up Recharge system,Roaming,HLR.
- Setting routines for inventory validation for recharge cards/sim cards in warehouse. This includes receipt/stocking/distribution across Nigeria and uploading in the prepaid and postpaid rating engines of stocks for E-voucher and testing of virtual voucher for prepaid and enterprise subscribers.
- Validation of tariff tables and their configuration in the rating engines of prepaid /postpaid/international INTEC. Scrutiny of postpaid policies like payments,dunning and credit monitoring
- Validation of configurations used for value added services egg: content based services for news etc. Also for services GPRS based services like WAP/internet for postpaid subscribers. E-mail, blackberry.
- Data services like HSI/Pay as u Go,SMS/m-banking.
- Validations and testing for new products in prepaid/postpaid and international destinations in gateway.
- Clearance of billing for international call partners in interconnect
- Validations for CNPs, TIERS, LCRs and trunks in interconnect for local and international interconnect
- Validations for interconnect agreements and bank guarantees
- Validations for billing for postpaid and roaming partners(inbound and outbound roaming)
- Reporting on daily /monthly sales and revenues for prepaid/prepaid and interconnect gateways, areas of concern to management and keeping a tight control on revenues
- Uploading of correct product prices of prepaid and postpaid products from head office for all GLO shops and GLOZone outlets in all of Nigeria.
- Subscriber and CDR reconciliation for stopping revenue leakages in the areas of prepaid/postpaid call gateway/fixed line.
- Some Major Migrations handled from a RA perspective:
- 1. Alcatel PPS IN platform to Alcatel ICC IN platform
- 2. Alcatel ICC IN platform to Nokia Surepay platform – 40+m subs and attributes
- 3. Alcatel HLR to Huawei HLR – 25m+subs and attributes
- 4. Integration and launch of 4G Data services with Huawei P gateway and PCRF rules governing subs and QOS parameters
- 5. Updating and expanding HSI (high speed internet ) platform to accommodate more subs and requests also ensure that accurate accounting is done for volume allocation, usage and roll on
- 6. Migrating the enterprise subs from BSCS platform to HUAWEI CBS IN platform together with their attributes. Ensuring the SIEBEL CRM and order management is correctly integrated with the Ent and billing system
- 7. Migrating the CUG base from Alcatel ICC to Huawei CBS system – together with their attributes table-ensuring no billing or service leakage
- 8. Migrating all blackberry subs to HSI platform on closure of the black berry plans
- 9. Migrating International interconnect partner accounts, trunks and tariff from INTEC interconnect to Telarix system
- 10. Migrating legacy mediation to Mediation zone(MZ) with all the rules affecting the activation, Sim, local interconnect, fraud management, MIS etc.
- 11. Migrating 2g/3g Sims to 4G sims
- 12. Migration of Eagle STP to Huawei STP for 13 MSCs and 5 GMSCs
- 13. Mobile money platform preparation and validation of processes for registration and transactions- for regulatory clearance -existing and new subs.
- 14. Migration of subs from different VAS vendor platforms to HUAWEI SDP platform to accommodate VAS rules(on new activation and 6 monthly Re-Confirmation of subscription)
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
MANAGER- REVENUE ASSURANCE
BHARTI CELLULAR LTD (AIRTEL)
DELHI
06.2001 - 09.2003
- Was responsible for Framing policies & implementation of Revenue assurance activities across 14 circles (GSM) on the new convergent Billing system
- Was responsible for streamlining processes and activities across all 14 live circles post go live of convergent system
- Outsourcing of IT operations to IBM
- Chairmans Office Qutub enclave & Mobility office Gurgaon
MANAGER – SYSTEMS (Information Systems)
BHARTI CELLULAR LTD (AIRTEL)
DELHI
04.1999 - 05.2001
- Selected and implemented a New convergent billing system from Kenan Arbor across 5 live and 9 planned circles for Airtel india.The project team consisted of 2 managers,CIO,3 members from CSG team and 50+ Team members team from TCS(tata consultancy services)
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Branch Accounts Officer-Billing & Collections
Tata Consultancy Services
DELHI
01.1995 - 01.1996
- Work areas included billing, follow up of collections, preparation of weekly outstanding report, bank reconciliations
- Increased Branch billing 4 times for the north zone to 500 crores, through timely milestone billing and PL follow up (leads)
- Met senior management of TCS debtors to get quick payments-Reduced outstanding by around 25 %
- Prepared weekly MIS reports on Billing & collections.
- Controlled the Lucknow office initially after launch of services
Senior Audit Executive
Pradeep Harjani & Associates
DELHI
01.1991 - 01.1994
- Done statutory audits of various companies.
- Done tax audits of various companies & firms.
- Computed tax liability & filed income tax return of companies, firms & individuals.
- Chartered Accountants
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Prepared annual data to determine metrics for operational performance.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
Management Trainee- Finance & Planning
American Express Bank (TRS)
DELHI
01.1990 - 01.1991
- Work areas included checking of Daily cash summary sheets of forex collections, updating of accounts reconciliation etc
- Worked in the Audit wing of the AMEX head office in vasant vihar
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
Management Trainee- Finance & Planning
COOLADE BEVERAGES
DELHI
1987 - 01.1990
- Work areas included preparation of daily sale sheet & customer ledger, audit of cash receipts & stock verification
- Manufacturing and bottling soft drinks like of Thumbs –up , Coke etc
- Gained knowledge of company policies, protocols and processes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Optimized supply chain logistics to minimize delays and reduce costs, maintaining competitive advantage.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Audit Asst.
Sood brij & associates
DELHI
01.1985 - 01.1987
- Book writing
- Statutory & tax audits.
- Chartered accountants
- Completed audits in accordance with regulations and procedures.
- Reviewed general ledger transactions to identify errors or irregular entries.
- Supported senior auditors in the preparation of detailed reports for management, outlining key findings and areas for improvement.
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Improved client satisfaction by providing clear explanations of audit findings and recommendations for improvement.
- Consulted decision-makers to gather information and, resolve audit-related problems.
- Reviewed and assessed accounting systems and business controls.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Inspected account books and recorded transactions.
Education
Master of Commerce -
Meerut Univ.
Ghaziabad, Uttar Pradesh01-1992
Bachelor of Commerce - Commerce,Marketing,Accounts
R.L.A. College,Delhi University
Delhi01.1984
High School (12th Standard) - Commerce,Economics,Accounts
The Frank Anthony Public School
Delhi01-1984
Skills
Positive interpersonal skills
Cross-functional teamwork
Proficient in computer applications
Service excellence
Organizational time strategies
Skilled in prioritizing concurrent responsibilities
Effective team management
Clear interpersonal communication
Strategic issue analysis
MS office
Friendly, positive attitude
Timeline
HEAD REVENUE ASSURANCE AND FRAUD MGT.
Globacom ltd
01.2004 - 06.2023
MANAGER- REVENUE ASSURANCE
BHARTI CELLULAR LTD (AIRTEL)
06.2001 - 09.2003
MANAGER – SYSTEMS (Information Systems)
BHARTI CELLULAR LTD (AIRTEL)
04.1999 - 05.2001
Branch Accounts Officer-Billing & Collections
Tata Consultancy Services
01.1995 - 01.1996
Senior Audit Executive
Pradeep Harjani & Associates
01.1991 - 01.1994
Management Trainee- Finance & Planning
American Express Bank (TRS)
01.1990 - 01.1991
Audit Asst.
Sood brij & associates
01.1985 - 01.1987
Management Trainee- Finance & Planning
COOLADE BEVERAGES
1987 - 01.1990
Master of Commerce -
Meerut Univ.
Bachelor of Commerce - Commerce,Marketing,Accounts
R.L.A. College,Delhi University
High School (12th Standard) - Commerce,Economics,Accounts
The Frank Anthony Public School
Organizational Hierarchy - Globacom Nigeria
- Chairman
- Chief Financial Officer
- Head - Revenue Assurance
Experience In Telecom Sector
>25 years
Current Ctc - Last Salary Drawn
USD 100K + perks
Travelling and trekking in the Himalayas
I love travelling and have visited many countries.I like to explore people,their cultures.customs,geography etc.I have also trekked widely,across the entire length of indian side of the Himalayas.Whenever I am free i go on these small trips to energise myself!