Arun Kumar V

Seasoned professional with over 9 years of experience in customer experience and client management. Throughout my career, I have consistently delivered exceptional service to corporate clients, effectively managing budget and time constraints. My expertise lies in ensuring seamless transactions and utmost client satisfaction. I possess active listening skills and a solid understanding of CRM systems and practices.

• Date of Birth: 01/28/95
• Nationality: Indian

• Conducts logical analysis, replication, and resolution of customer issues providing advanced support to Airline customers hosted in the SabreSonic system.
• Monitors and resolves issues reported by customers, evaluates impact, and escalates as necessary.
• Researches and validates application, back-end, or technical issues to aid customers.
• Manages efforts of company, customer, and third-party vendors to ensure integrated solutions.
• Holds scheduled calls with customers to review status of Salesforce Cases.
• Establishes team KPI targets and contributes to achieving organizational goals.
• Coordinates with various internal teams regarding operational activities.
• Handles customer inquiries and collaborates with other teams for seamless service delivery.
• Participates in Implementation/Discovery Meetings with clients and third-party vendors.

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