ARUN LAKEHRA
Noida
Summary
Dynamic professional with a proven track record in optimizing team productivity and streamlining compliance processes across various organizations. Expertise in operational efficiency is complemented by strong leadership skills, fostering collaboration and employee engagement. Core competencies include process optimization and driving measurable improvements that align with organizational goals. Committed to cultivating a high-performance culture for sustained success.
Overview
12
12
years of professional experience
Work History
Assistant Manager- HR Shared Services
EXL Service.com (I) Pvt Ltd
Noida
01.2021 - Current
- Implemented measures to ensure regulatory and policy conformity.
- Partnered with learned counsel, legal, and compliance teams to manage corporate legal requirements.
- Conducted training sessions to enhance employee effectiveness.
- Suggested improvements to project plans.
- Delegated tasks among the team to enhance process efficiency.
- Executed periodic reviews to address skill gaps and enhance team capabilities.
- Addressed inquiries and concerns requiring escalation to management.
- Streamlined processes by working closely with different departments.
- Generated comprehensive, precise reports on project milestones.
- Optimized team interactions to boost the overall productivity of the workplace.
- Aligned HR policies with local regulations.
- Streamlined the exchange of work-related data, adjustments, and grievances across teams.
- Collaborated with management to optimize compensation plans.
- Strengthened collaborations with stakeholders concerning employee benefits challenges.
- Present weekly and monthly dashboards to management, highlighting major achievements, and detailing benefits payouts.
- Generated compliant reports ensuring policy adherence.
- Conducted testing of software and systems to ensure quality and reliability.
- Leveraged different software platforms to streamline workflows.
Senior Executive HR- Shared Services
EXL Service.com (I) Pvt Ltd.
Noida
09.2016 - 12.2020
- Led the administration of employee benefits programs, such as medical insurance, term life insurance, reward and recognition, gratuity, drug screening tests, company car lease, NPS, and death case payouts.
- Ensured seamless handling of customer issues to maintain contentment levels.
- Conducted induction sessions focused on employee onboarding.
- Collaborated with teams across departments to accomplish objectives.
- Ensured deadlines were consistently met through time management.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Resolved product and service-related concerns with diverse coworkers.
- Quickly understood and addressed customer requirements.
- Engaged customers in conversation utilizing strong interpersonal abilities.
- Partnered efficiently with the team to complete objectives and comply with deadlines.
- Ensured compliance with organizational policies, procedures, standards.
- Delivered data-driven reports showcasing significant results of analysis endeavors.
- Outlined reporting requirements for efficient HR data management.
- Detected process improvement opportunities through data evaluation.
Executive-Business HR Partner
Hindustan Coca Cola Beverages Pvt Ltd
Kanpur
06.2013 - 08.2016
- The role primarily concentrates on enhancing productivity by managing crucial systems and processes. This includes overseeing recruitment and selection, induction, payroll and leave management, HR documentation, employee communication, training and development on process parameters, general administration, medical insurance, provident fund (PF), Employee State Insurance (ESI), bonuses, and gratuity.
- Strategized recruitment channels using social media, job portals, and employee referrals.
- Oversaw the maintenance of the employee database, including personal files and HR records.
- Planned and coordinated events to foster employee engagement.
- Implemented structured recognition practices to boost employee engagement and morale.
- Led a diverse team in executing business operations across both frontend and backend divisions.
- Conducted routine HR market visits to assess operations.
- Managed the entire offboarding process.
- Led the performance review process through the creation of evaluation forms, goal setting, and feedback provision.
- Examined workplace concerns with discretion and professionalism.
- Ensured privacy in managing sensitive business and staff information.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Organized learning programs aimed at fostering professional development among team members.
- Engaged cross-departmentally to meet targets.
- Coordinated planning and execution of corporate events and meetings.
- Organized catering logistics for events including sales training and team meetings.
- Facilitated travel and accommodation arrangements for staff members.
- Tracked operational costs and ensured timely purchase approvals.
Education
Workshop Power BI -
Skill Nation
Mumbai (Maharashtra)Bachelor of Science -
C.S.J.M. University
Kanpur (Uttar Pradesh) Certificate In Office Management -
SKY BASE
Kanpur (Uttar Pradesh)Senior Secondary School -
N.I.O.S.
Prayagraj (Uttar Pradesh)Secondary School -
Subhash Memorial Education Center
Kanpur (Uttar Pradesh)Skills
- Strategic Vision
- Effective Task Management
- Results-Driven Professional
- Goal Oriented
- Collaborative Teamwork
- Effective Team Leadership
- Project Planning Skills
- Decision-making
- Effective Troubleshooting Skills
- Effective Multitasking
- Policy enforcement
- Process Optimization Techniques
- Compliance Management
- Vendor Partnership Management
- Operations management
- Data Reporting
Languages
- English
- Hindi
Awards
- Best Performer award in 2024 by EXL Vice President- HR Operations
- Endorsed Excellent performer 2024 by EXL Business HR
- Star Performer in 2021 by EXL Vice President- HR Operations
- The Shining Star annual HR Award in 2018 by EXL Executive Vice President & Global HR Head
- Star Performer in 2015 by Coca-cola Sales General Manager & Business HR
Personal Information
- Total Experience: 11 years 8 months of experience in human resources and administration.
- Father's Name: Mr. Ramesh Lakehra
- Date of Birth: 25/11/1992
- Gender: Male
- Nationality: Indian
- Marital Status: Married
References
References available upon request.
Timeline
Assistant Manager- HR Shared Services
EXL Service.com (I) Pvt Ltd
01.2021 - Current
Senior Executive HR- Shared Services
EXL Service.com (I) Pvt Ltd.
09.2016 - 12.2020
Executive-Business HR Partner
Hindustan Coca Cola Beverages Pvt Ltd
06.2013 - 08.2016
Workshop Power BI -
Skill Nation
Bachelor of Science -
C.S.J.M. University
Certificate In Office Management -
SKY BASE
Senior Secondary School -
N.I.O.S.
Secondary School -
Subhash Memorial Education Center
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