Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Arun Lohia

New Delhi

Summary

Dynamic Customer Experience Executive with a proven track record at A.N Farm Assortment Pvt ltd., enhancing sales volumes and customer engagement through exceptional communication and teamwork. Expert in customer order management, I spearheaded initiatives that significantly improved the digital user journey, demonstrating strong leadership and self-motivation.

Overview

3
3
years of professional experience

Work History

Customer Experience Executive

A.N Farm Assortment Pvt ltd. (Handpickd)
Haryana
04.2024 - Current
  • Supported sales team members in driving growth and development.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Provided customer support via phone, email, chat, or other communication channels.
  • Generated creative ideas for enhancing the overall user journey across digital platforms.

B2B Customer Care Representative

bcfd technologies private limited (Sorted)
Haryana
06.2022 - 02.2024
  • Strengthened customer retention by offering discount options.
  • Resolved customer complaints regarding products or services.
  • Took special orders in person and over telephone, generating additional revenue every month.

Education

Bachelor of Arts - Arts

DU SOL - Delhi University
New Delhi
01-2021

Skills

  • Communication skills
  • Teamwork and collaboration
  • Customer order management
  • Self motivation
  • Team leadership

Languages

English
First Language
Hindi
Elementary (A2)
A2

Affiliations

  • Gaming
  • Dancing
  • playing cricket

Timeline

Customer Experience Executive

A.N Farm Assortment Pvt ltd. (Handpickd)
04.2024 - Current

B2B Customer Care Representative

bcfd technologies private limited (Sorted)
06.2022 - 02.2024

Bachelor of Arts - Arts

DU SOL - Delhi University

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Arun Lohia