Arun Murugendrappa
Administrative And Project Co-ordinator
Bengaluru,KA
Summary
Knowledgeable [Desired Position] with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Overview
8
8
years of professional experience
Work History
Administrator And Project Co-ordinator
Hertz Solutions
Bengaluru, India
07.2024 - Current
- Coordinated daily operations to enhance workflow efficiency and team collaboration.
- Managed scheduling and logistics for client appointments, ensuring timely service delivery.
- Maintained accurate records using company software to support operational compliance.
- Developed training materials for new staff, improving onboarding processes and employee retention.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed and maintained office operations, including budgeting, space planning, vendor management, and equipment procurement.
- Provided comprehensive administrative support to Clevel executives, managing schedules, coordinating meetings, and preparing presentations.
- Supervised and trained a team of administrative assistants, providing guidance and support to ensure seamless operations.
- Managed and tracked projects from initiation to completion, coordinating with internal and external stakeholders to ensure timely delivery.
- Utilized strong communication and interpersonal skills to build and maintain positive working relationships.
- Strong attention to detail and organizational skills.
- Excellent time management skills and ability to meet deadlines.
- Experience in office supply management, including inventory control and ordering.
Team Manager
Social Welfare Department
Bengaluru, India
01.2022 - 06.2024
- Led program development initiatives to enhance community outreach and engagement efforts.
- Facilitated training sessions for staff, promoting best practices in service delivery and client interaction.
- Coordinated interdepartmental collaborations to streamline resource allocation and improve service efficiency.
- Implemented strategic plans that addressed community needs, resulting in improved service accessibility.
Floor Manager and Quality Analyst
Global Support Solutions
Bengaluru, India
04.2018 - 12.2021
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored staff on best practices for customer service and operational processes.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Collaborated with cross-functional teams to enhance service delivery and address operational challenges.
- Conducted regular performance evaluations, providing constructive feedback for team development.
- Developed training materials that improved onboarding efficiency for new employees.
- Analyzed operational data to identify trends, driving process improvements across the floor management team.
- Real-Time Operations: Monitor live dashboards to track agent availability, handle high average handling times (AHT), and manage breaks or auxiliary time to keep staffing optimal.Team Coaching: Supervise 15 to 25 agents, run shift huddles, conduct live call monitoring, and deliver instant feedback or performance improvement plans.
- Escalation Handling: Act as the first point of contact for complex customer complaints or technical/IT system blocks affecting floor productivity.Metric Tracking:
- Drive key performance indicators (KPIs) like AHT, customer satisfaction (CSAT), schedule adherence, and conversion rates.
- Compliance & Quality: Audit call recordings to ensure strict script adherence and regulatory compliance.
Education
Bachelor of Engineering - Civil Engineering
Marimallappa High School
Mysore, India 04.2001 -
Skills
Customer service
Data entry
Attention to detail
Recordkeeping and file management
Timeline
Administrator And Project Co-ordinator
Hertz Solutions
07.2024 - Current
Team Manager
Social Welfare Department
01.2022 - 06.2024
Floor Manager and Quality Analyst
Global Support Solutions
04.2018 - 12.2021
Bachelor of Engineering - Civil Engineering
Marimallappa High School
04.2001 -