Arun M A
SOC Analyst & CX Specialist
Hyderabad,TG
Summary
Versatile professional with experience spanning cybersecurity operations, vulnerability assessment, customer support, and technical problem-solving. Adept at working in fast-paced, international environments and handling both technical tasks and user-focused interactions with clarity and professionalism. Known for strong analytical thinking, adaptability, and the ability to quickly learn new tools and processes. Brings a proven track record of identifying security issues, supporting diverse operational needs, and contributing effectively within cross-functional teams.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
VAPT and SOC Intern
Redteam Hacker Academy
01.2024 - 06.2024
- Monitored and analyzed security events using SIEM platforms (Splunk, Wazuh) — correlated logs, triaged alerts, and supported incident investigations to maintain system integrity.
- Performed vulnerability assessments and web application testing using tools such as Nessus, OpenVAS, and Burp Suite to identify and validate OWASP Top 10 vulnerabilities.
- Conducted reconnaissance and information gathering through OSINT techniques, subdomain enumeration, and network scanning to identify potential threats and attack vectors.
- Assisted in incident response activities, including evidence collection, IoC analysis, and documentation of remediation actions following standard SOC procedures.
- Created and maintained technical documentation, including vulnerability reports, incident summaries, and risk-based recommendations for mitigation.
Customer Experience Specialist
ComeOn Group, Malta
03.2020 - 12.2022
- Managing daily tasks and providing completion updates to the team via the Slack channel.
- Conducting monthly quality analysis on withdrawals and KYC processes for our agents.
- Assisting customers through live chat and email (Zendesk), addressing their inquiries and requests.
- Providing second-level support to resolve critical issues.
Supporting junior agents by answering their queries in the Help Center Slack channel. - Resolving critical promotion and campaign-related issues by following emergency workflows, raising incidents, and escalating matters to the appropriate teams.
Product Support Specialist
Sabre Travel Technologies, India
11.2016 - 05.2017
- Assisted travel agents with airline ticket reissuance, and resolved queries or issues related to all Sabre Red Workspace products and functionalities.
- Logged all incoming contacts (calls, emails, and chats) in the designated CRM tools, following prescribed formats.
- Coordinated with local airline representatives and Travel Network teams across APAC and EMEA to resolve reservation and ticketing issues.
- Submitted trouble reports to the Second-Level Product Support team, followed up on unresolved cases, and ensured timely resolution.
- Monitored and tracked customer contacts to identify trends, and provided relevant feedback to internal departments and clients.
Ticketing Consultant
Mystifly India Consulting Private limited
06.2015 - 10.2016
- Assisted customers with domestic and international travel bookings through MyFareBox.
- Quoted competitive fares and provided travel options to customers via calls and emails.
- Utilized Sabre GDS to check availability, issue tickets, reissue tickets, and process refunds.
- Supported customers with itinerary planning, special requests, and travel documentation queries.
- Coordinated with airlines for schedule changes, cancellations, and revalidations.
Education
Master of Science - Computer Science
Annamalai University
India 04.2001 -
Diploma - Cybersecurity
Council For Technology & Science
India07-2014
Skills
1 Networking: Network Security Protocols, OSI model, Firewall, TCP/IP, DNS, DHCP, FTP, HTTP/HTTPS, SSL/TLS
2 Programming Languages: Python, JavaScript, SQL and HTML (Basics)
3 SIEM: Splunk, Wazuh
4 Vulnerability assessment and penetration test (VAPT): Metasploit, Nessus, Nmap, Burp Suite, OpenVas, Ettercap, OSINT, Dirb, John the ripper, Hydra, OSINT, Malware Analysis, Intrusion detection system, sqlmap
5 Cybersecurity & Compliance Training : ISO 27001, PCI DSS, NIST CSF, HIPAA
6 SOC - Incident Handling and Documentation, Event Management, Log analysis, Compliance Management
undefinedCertification
1. SoloLearn Coding Foundation (Python, HTML, SQL)
Accomplishments
- 1. Participated in several BugBounty and Vulnerability Disclosure Programs.
- 2. Cybersheid Capture the Flag participant organized by Redteam hacker Academy in May 2024.
- 3. Reported Security Bugs in more than 80+ websites in NCIIPC.
Timeline
1. SoloLearn Coding Foundation (Python, HTML, SQL)
03-2025
2. EC-Council Certified Cyber SOC Analyst (CSA)
01-2024
3. Certified IT Infrastructure and Cyber SOC Analyst (CICSA) from Redteam Hacker Academy
01-2024
VAPT and SOC Intern
Redteam Hacker Academy
01.2024 - 06.2024
4. LinkedIn Certified: Cybersecurity Foundations
12-2023
5. CISCO CCNA
12-2022
Customer Experience Specialist
ComeOn Group, Malta
03.2020 - 12.2022
Product Support Specialist
Sabre Travel Technologies, India
11.2016 - 05.2017
Ticketing Consultant
Mystifly India Consulting Private limited
06.2015 - 10.2016
Master of Science - Computer Science
Annamalai University
04.2001 -
Diploma - Cybersecurity
Council For Technology & Science