Arun Mago
Sales and Support Executive
Jalandhar
Summary
Having worked as a customer service and sales representative for more than eight years, I am a highly driven and customer-focused professional with a track record of surpassing company growth targets. My career has been distinguished by my ability to consistently forge close bonds with clients, provide exceptional service, and spur expansion via successful business acquisition tactics. Maintaining high customer satisfaction levels and finding new business prospects have been made possible by my excellent negotiation abilities and follow-up dedication.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Sales and Support Executive
Premium Cleaning Services
11.2024 - Current
- Handle inbound and outbound support or sales calls for NZ and AU clients.
- Provide exceptional customer service, resolving inquiries efficiently and professionally.
- Meet and exceed performance targets for customer satisfaction and productivity.
- Maintain accurate and up-to-date call records.
- Work collaboratively with the team to ensure high service standards.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.
- Achieved high levels of client retention through proactive communication strategies.
- Trained new support staff, ensuring they were equipped with the skills necessary to excel in their roles.
Customer Service Consultant
AIA New Zealand
08.2022 - 08.2024
- Building effective relationship with customer and receiving inbound calls in fast paced environment
- Handling live chat customers and email inquiries
- Assisted customers with incoming calls while cultivating a close rapport with advisors and clients
- Collaborating with the sales force to guarantee the best caliber of customer care
- Provide our clients with first-rate technical assistance for our systems
- Increased client loyalty by providing outstanding experiences and services
- Handled and addressed questions about claims as the initial point of contact
CUSTOMER SERVICE SPECIALIST
Qantas Airlines
04.2022 - 09.2022
- Building strong relationship with customers and taking inbound calls in fast paced environment
- Receiving email inquiries and manage the live chat platform
- Conduct phone interviews with clients in order to obtain information and provide practical solutions
- Utilize telesales and upselling possibilities to reach your sales targets
- Pay using credit cards and process orders from customers
- Provide suggestions and counsel on the goods and services offered by the firm
- Handle incoming calls and handle refunds to promptly address client concerns
- Maintain a record of all conversations, complaints, and questions from customers
BROKER OFFICE SUPPORT
Fair Advice NZ Ltd
08.2020 - 03.2022
- Establishing trusting relationships with clients and fielding incoming calls in a hectic work setting
- Managed the live chat system and responded to email queries
- Meet with clients and prepare quotes
- Conduct financial needs analyses and create customized plans
- Review clients' financial portfolios and assess risk
- Encourage future investments
- Handle claims-related queries and emails
BUSINESS DEVELOPMENT MANAGER
NZ SURE LTD
01.2016 - 07.2020
- Assure that a high degree of customer satisfaction is attained while taking risk management and the growth of personal wealth into account
- Gain in-depth product knowledge and the capacity to collaborate with clients to create financial objectives that are backed by special systems
- Generating fresh business and solid, enduring connections with clients
- Conducting thorough needs analyses with potential customers to ascertain their unique insurance and financial needs
- Investigating the best solutions on the market to offer recommendations to potential customers
- Determining the risks that current clients are exposed to throughout the review process and reducing the financial risk by offering sound advice
- Handling the paper trail with the help of back office personnel, including periodical reviews, underwriting, statement of advice, and completion of insurance applications
- The foundation of our business is word-of-mouth referrals from pleased clients
SALES REPRESENTATIVE
Lighting Direct
06.2015 - 01.2016
- Sell specific products and services to consumers
- Explain different customizable features
- Discuss warranties and replacement parts
- Process orders in person and over the phone
- Check inventory to ensure product is in stock
- Bag and package purchases
- Achieving sales budgets and KPI targets
- Demonstrate products and show consumers how to maximize their features
Education
Diploma in Business Management Level -7 - International Business Management
ABACUS INSTITUTE OF STUDIES
AUCKLAND, NZ 01.2014 - 01.2015
Bachelor of Arts -
VINAYKA MISSION UNIVERSITY
INDIA 04.2011 - 01.2013
Skills
- Self-Motivated
- Multi-tasking
- Highly organized
- Working under pressure
- Problem-solving
- Attention to detail
- Time management
- Communication and presentation
- Knowledge Management
- Excellent verbal communication
- Customer service
- Teamwork and collaboration
- Retention strategies
- Excellent written communication
Timeline
Sales and Support Executive
Premium Cleaning Services
11.2024 - Current
Customer Service Consultant
AIA New Zealand
08.2022 - 08.2024
CUSTOMER SERVICE SPECIALIST
Qantas Airlines
04.2022 - 09.2022
BROKER OFFICE SUPPORT
Fair Advice NZ Ltd
08.2020 - 03.2022
BUSINESS DEVELOPMENT MANAGER
NZ SURE LTD
01.2016 - 07.2020
SALES REPRESENTATIVE
Lighting Direct
06.2015 - 01.2016
Diploma in Business Management Level -7 - International Business Management
ABACUS INSTITUTE OF STUDIES
01.2014 - 01.2015
Bachelor of Arts -
VINAYKA MISSION UNIVERSITY
04.2011 - 01.2013
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