ARUN MAITY
ECOMMERS SALES AND OPPERATIONS
GURGAON
Summary
Mr. ARUN KUMAR MAITY
Seeking middle level assignments in Ecommerce & Operations Management with leading organization of repute in FMCG sector preferably in Gurgaon.
PROFILE SUMMARY
Ecommerce & operations with 8 plus years of experience in the FMCG with an ability to work in a challenging environment while handling a variety of tasks. Team oriented with Leader ability Able to work independently. Excellent interpersonal skills that promote positive relationships with individuals at all levels. Ability to solve problems in creative ways while maintaining a clear prospective of goals. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pigeon India Pvt. Ltd
Gurgaon
02.2017 - Current
- Ensure correct products and services are delivered to customers in timely manner
- Managing end to end operations for Ecommerce platforms – Amazon, 1mg, Nykaa EasyPharmacy,Flipkart, Firstcry,Apollo,Grofers,etc
- Ensuring all orders are accurate and delivered on time, (customer and Distributor Management)
- Collaborate with Sales, Operations, and Customer Service teams
- Logistic Planning,
- Maintaining of FIFO method
- Invoice processing
- Payment Follow-up
- Good experience to handle order management, order punching in ERP
- Good experience in campaign and e-commerce accounts management
- Promotion Planning, Category Management
- Acquiring thorough understanding of key customer needs and requirements
- Coordination with customer warehouse team handling, unloading /receiving issue handling at account DCs PO amendments (MRP, basic, landing prices issues amendments landing prices issues)
- Monitoring and tracking purchase orders for all accounts and issue Performa invoices according to PO
- Monitoring Fill rate Report/PO tracker/Tag vs achievement/PO value vs invoice value and communication in case of any gaps
- Preparing customer claims, sales trackers and customer master data
- Responsible for Listing, order processing, order fulfillment, inventory updates & returns
- Daily preparation of MIS (Purchase /Sales/Closing Stock)
- Monthly Prepare Ageing Report for Sales meeting
- Demand Planning activities as per given calendar
- Coordination with supply chain team, warehouses, and location sales team on inventory management
- Monthly Check Block & Quality Stock
- Circulate to Location Forecast Accuracy Monthly
- Regular review of inventory and taking actions on inventory more than 60 days and make out plan and proposal for clearing /liquidation of ageing inventory
- Coordination with Internal and external auditor during audit
- Coordination with procurement team on arrival /expected inward date in warehouse to make Sales price build up in well in time
- Other miscellaneous works give time to time
- Ensure all customer enquiries, orders, service needs, and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department
- Liaise with other functional department to ensure on time order
- Provide timely & accurate stock status & feedback to Customers
- Share appropriate Information related to order processing & order management to all Internal/External Customers
- Escalate all Product Complaints to relevant people in Quality organization
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Mentored team members to enhance professional development and accountability in workplace
- Monitored security to protect employees, customers and property
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Directed promotion and brand loyalty efforts to build direct relationships with customers
- Developed organizational structure to outline and direct rules, roles and responsibilities
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Assisted in organizing and overseeing assignments to drive operational excellence
- Introduced new products or services, increased marketing activities and improved customer service to drive sales
- Reviewed sales and gross profit report to assess company efficiency
- Developed strategy to increase sales and drive profits
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Established objectives to offer team members clear roadmap to help company achieve overall goals
Sales Coordinator
Tex Corp Ltd
Gurgaon, HR
08.2015 - 01.2017
- Responsible for serving as primary liaison between sales department, marketing staff, senior managers and rest of company
- Duties:
- Tracking sales orders to ensure that are scheduled and sent out on time
- Building professional and productive relationships with other work colleagues
- Sales Coordinator insures productive communication between new and existing customers and external distributors
- Resolves all client concerns and ensures satisfaction.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Set up appointments with potential and current customers to promote new products and services.
- Maintained long-term relationships with high net-worth clients.
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Compiled client profiles and entered information into operating system.
- Improved productivity by increasing customer communication and responding to feedback.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Spearheaded team-building sales meetings to inform supervisors of changes and promote successful sales strategies.
- Presented [Product or Service] during retail trade shows to increase market share and make connections with potential customers.
Sales Coordinator
A.K Power Industries (P) Ltd
Gurgaon
01.2013 - 07.2015
- Ensure complete coordination from sales generation till payment receiving along with dispatch coordination
- Resolving any sales related issues with customers
- Making follow-up calls to confirm sakes orders or delivery dates
- Supporting the field sales team
- Effectively communicating with customers in a professional and friendly manner
- Keep track of C-forms collection with sales team
- Ordering and ensuring the delivery of goods to customers
- Preparation of Quotations/offer to customer & follow up to collect PO, tracking them
- Coordinate with invoicing team to get the billings done as defined and timely submission
- Tracking of PO(Billing/Invoice Submission)
- Follow-up payments with customers to ensure the collection on time
- COLLECTION & CUSTOMER ACCOUNTS
- Responsible for collection of dues from the customers and for implementation of the credit policy in the area ensuring customer accounts are reconciled on a regular basis as per norms
- Other day to day follow-ups and Communication with all key accounts and parties
- Providing the weekly update on collection to Regional Manager
- COMMERCIAL OPRATIONS:
- Interacting with the buyers (client) & keeping them informed on the status of running orders
- Functioning as an interface for coordinating with production & shipping departments & the buyer to ensure that the production schedule is met & ensure on-time seamless delivery of shipments and C - forms
- Follow up for repeat orders
- FEEDBACK
- Gathering market intelligence and informing the Regional Sales Manager, on the same providing feedback on product quality, packaging and other customer expectations to the Regional Sales Manager
- Collecting information on the competitive activities and suggesting market development programs
- Collecting prices of all competing products and reporting it to the RSM
- Ensuring generation, updation of required records and reports
- Give ideas of cost saving and improving effectiveness and efficiencies of sales
- KEY SKILLS AND COMPETENCIES
- Experience in being involved in multiple marketing campaigns in parallel
- Thorough understanding of promotional and advertising activity
- Ability to work to tight deadlines and multi-task
- Good understanding of methods to assess marketing ROI
- Ability to work in a fast paced and evolving sales environment
- Ability to troubleshoot independently.
Customer Support Executive
Future Group, Big Bazaar
07.2012 - 12.2012
- Handling Problems of customer and Assisting in Sales
- Managing all sales related activity of company
- Resolving any sales related issues with customers.
- Listened to customers' questions and concerns to provide answers or responses
- Built strong relationships with field operations team to support business development opportunities and improve service
- Employed comprehensive benchmarks to establish and monitor customer service standards
- Devised recommendations to streamline and simplify customer support system and improve response time
- Conducted surveys to determine customer opinion of products and services
- Offered free products or services to pacify irate or unsatisfied customers
- Provided customers with updates and periodic statements on service developments and changes in trends
- Collected customer information and analyzed customer needs to recommend potential products or services
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Organized spaces, materials and catering support for internal and client-focused meetings
Education
MBA - Sales And Marketing Education
Barkatullah University
BHOPAL 01.2010 - 01.2012
B.C.A -
Barkatullah University
Bhopal, MP 01.2022 - 01.2010
Secondary -
West Bengal Board of Higher Secondary Education
West BengalTrainings/workshop Certification in Data Analysis by Analytics Lab, Gurgaon -
AnalytixLabs
Gurgaon, HR 04.2021 - 04.2022
GED -
Ecommerce And Digital Marketing Certificate
GURGAON 06.2022 - Current
Skills
Proven experience as Ecommerce sales and operationsundefined
Certification
CM - Certified Manager Certification
Timeline
GED -
Ecommerce And Digital Marketing Certificate
06.2022 - Current
CM - Certified Manager Certification
06-2022
B.C.A -
Barkatullah University
01.2022 - 01.2010
Trainings/workshop Certification in Data Analysis by Analytics Lab, Gurgaon -
AnalytixLabs
04.2021 - 04.2022
Assistant Manager
Pigeon India Pvt. Ltd
02.2017 - Current
Sales Coordinator
Tex Corp Ltd
08.2015 - 01.2017
Sales Coordinator
A.K Power Industries (P) Ltd
01.2013 - 07.2015
Customer Support Executive
Future Group, Big Bazaar
07.2012 - 12.2012
MBA - Sales And Marketing Education
Barkatullah University
01.2010 - 01.2012
Secondary -
West Bengal Board of Higher Secondary Education
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