ARUN MOHANAN K

• Build relationships with customers as Check-in Counter staff utilizing de-escalation techniques to resolve passenger issues calmly and professionally ensuring compliance with safety & security regulations with excellent appreciations .

• Administered the flight handling in Pre-resolving seating issue , thorough check with visa requirements & baggage clearance at final point of check-in ; aligned with promoting revenue generation in as Seat Sale with helpful and convivial presence .

• Identify solutions to boarding issues and complications, field inquiries from passengers, and provide hotel and meal accommodations due to flight delays and cancellations

• Co-ordinated as Aircraft Point Staff with supporting team to manage smooth above the wing documentation aswell as boarding process on-board flight with quick turnaround and maintain no delays .

• Handled the post flight Service updation , revenue updation as well as other post-flight updations. Maintained a friendly co-ordinated atmosphere with peers and colleagues for better teamwork.