Arun Muthu
Chennai
Summary
Dynamic and results-oriented professional with a proven track record at Sports Mechanics India Private Limited (SMIPL) and extensive experience in customer success management, data analysis, and sports performance analysis. Excelled in client service optimization,strategic communications and business process improvement, driving significant client satisfaction. Former Performance Analyst of Hockey India with demonstrated ability to draw and present insights from various data-based reports to make informed decisions for the business from multiple perspectives.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Sports Mechanics India Private Limited (SMIPL)
Chennai
06.2024 - Current
- Provided customer onboarding and training to ensure successful product adoption.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Developed plans and strategies to grow business and achieve company portfolio goals.
- Collaborated with product development teams to incorporate customer feedback into new releases.
- Negotiated contract renewals and managed customer expectations to ensure satisfaction.
- Facilitated workshops and webinars to educate customers and drive engagement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Cloud BI Analyst
KATO Solutions
Melbourne
08.2022 - 05.2024
- Integral role in building and implementing a client project with 100,000+ transactional records from 800+ customers per day that included data migration, data engineering pipelines using Cloud Connect for ETL, and Gooddata platform for business intelligence.
- Fixed a complicated bug in ETL by consuming REST API offered by Gooddata, which resolved more than a million records with improper data.
- Shaped the organization's efficiency by creating SCRUMBAN, utilizing JIRA from scratch. This involved 100+ cards, 20+ documents, meetings, and time tracking, applying practical project management methodologies.
- Provided support to 10+ Looker clients as Google partners, representing Looker.
Sports Administration Manager - Junior Cricket
Manningham Community Cricket Club (MCC)
Melbourne
06.2021 - 07.2022
- Planning and delivery of Junior Blast program in conjunction with Cricket Victoria.
- Coaching the community Under-12s and Under-14s teams, achieving a 35% increase in the participation rate.
- Creating safe and inclusive environments for junior teams where 95% of participants have parents born oversees
- Assisting in the establishment of Manningham Community Sporting Club (MCSC), integrating Manningham Cricket Club and Macedon Blues United Football Club (MBUFC), in coordination with the Manningham council.
Sports Video Analyst
Waverley Hockey Club
Melbourne
04.2019 - 05.2021
- Captured live games in the Victorian Hockey Premier League, covering 50+ matches, for further breakdown performance analysis.
- Devised and regulated performance analysis setup with efficient information flow for Men's and Women's Premier League teams, comprising more than 40 players.
- Boosted goal-scoring ability of team with a rise of 38% goal margins by integrating innovative and detailed performance reports.
- Delivered video components to support the social media handles, creating an impact in fan engagement for 3 league seasons.
Performance and Video Analyst
Hockey India
07.2017 - 01.2019
- Analyzed over 50 competition matches by extracting the Key Performance Indicators with live capturing video feeds to deliver dynamic statistical reports including the opposition analysis
- Structured and monitored storage system to maintain confidential performance reports of the national team
- Succeeded in devising and maintaining the secure information flow chain for the 60 international players of the team
- Generated technical and visual reports assisting for talent scout with an objective of enhancing the participation
- Supervised a team of 16-member National squad (Age group of under-21s) for Sultan Johar Bahru Invitational Cup holding designation team manager
Performance Analyst
Sports Mechanics India Private Limited (SMIPL)
Chennai
12.2016 - 07.2017
- Co-ordinated with multiple clients (Cricket - Mumbai Indians (IPL), West Indies Cricket Board, Hockey India) in delivering business services
- Collected strings of Key Performance Indicators from stored video feed for more than 100 cricket international matches
- Secured, analyzed and stored data (interconnecting attributes, indicators, influencers, trends and patterns) implementing various data piling procedures for more than 100 International Hockey matches
- Hypothesized Technical Assistance module in Player drafts (Indian Premier League, Tamil Nadu Cricket Premier League)
- Generated time sensitive deliverables for clients across multiple sport disciplines
Structural Engineer Graduate Trainee
Larsen & Toubro Construction Limited
06.2015 - 06.2016
- Formulated and executed structural designs from paper to execution (Bridges and Highways) in 2 National Highway projects
- Directed 180-200 workers under 7 sub-contractors for various works in rural area
- Partnered with third party service providers establishing a healthy network
- Documented and generated invoices for service providers for over 7 small projects
Education
Master of Business Administration - Sports Management
Deakin University
Melbourne, Australia11.2021
Bachelor of Engineering - Civil
SSN College of Engineering
Chennai, India04.2015
Skills
- Client service optimization
- Staff mentoring & leadership
- Plan projects
- Talent Acquisition
- Marketing Management
- Customer onboarding
- Negotiation
- Strategic communications
- Data Analysis
- Video/Data based storytelling
- Sports Performance Analysis
- Stakeholder Management
- Fan Engagement
- Business Process Improvement
Accomplishments
- Sultan of Johar Cup, Malaysia - Silver Medal, 10/17 - 11/17
- Youth Olympic Qualifiers, Bangkok - Gold medal, 04/18 - 05/18
- 6 Nations Invitational Tournament, Belgium - Bronze Medal, 07/18 - 08/18
- Sultan of Johar Cup, Malaysia - Silver Medal, 10/18 - 11/19
Languages
- English, Full Professional Proficiency
- Hindi, Professional Working Proficiency
- Tamil, Full Professional Proficiency
- Kannada, Limited Working Proficiency
Timeline
Customer Success Manager
Sports Mechanics India Private Limited (SMIPL)
06.2024 - Current
Cloud BI Analyst
KATO Solutions
08.2022 - 05.2024
Sports Administration Manager - Junior Cricket
Manningham Community Cricket Club (MCC)
06.2021 - 07.2022
Sports Video Analyst
Waverley Hockey Club
04.2019 - 05.2021
Performance and Video Analyst
Hockey India
07.2017 - 01.2019
Performance Analyst
Sports Mechanics India Private Limited (SMIPL)
12.2016 - 07.2017
Structural Engineer Graduate Trainee
Larsen & Toubro Construction Limited
06.2015 - 06.2016
Master of Business Administration - Sports Management
Deakin University
Bachelor of Engineering - Civil
SSN College of Engineering
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