Arun Nair
AHMEDABAD
Summary
To work in a fast moving and dynamic organization where one can utilize theoretical knowledge along with practical approach to achieve professional career objectives Playing an active role in the enhancement & success of the organization & to achieve the goals set. Willing to work as a key player in challenging and creative environment. Passion for continuous learning, aggressively pursuing leading edge technologies, ideas and skills. Unwavering commitment to excel in every endeavor. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Process Associate
Ascendum KPS Pvt. Ltd
AHMEDABAD
06.2012 - 11.2013
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
Marketing Executive
Priya Softweb Solutions
AHMEDABAD
04.2015 - 09.2015
- Assisting activities to ensure completion of project within the time & cost Parameters and effective resource utilization to maximize the output.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Maintained complete database of files, contacts and project materials.
Assistant Manager
_VOIS – Vodafone Intelligent Solutions
AHMEDABAD
02.2016 - Current
- Follows processes to deliver tasks to support the delivery of financial governance of the internal customer portfolio including charging and budgeting of respective services (ensuring consistency of the final recharge values signed with the customer)
- Good understanding of service management and delivery procedures and concepts through extensive experience
- Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas
- Maintains the relationships with customers, Sales and Customer Operations teams, outsourced providers, and partner organizations to ensure the service standards to the customer
- Involvement as SME, Indexer, Provisioning Orders, Internal Auditor and SPOC (Contingency Task and actively engaged in tasks related to Client Interactions)
- Responsible for existing process upgrades and change control also playing key role in new process transition and implementation at VOIS
- Actively provide Floor Support and assistance to Team Members to handle queries/issues
- Actively work on escalations received from Client and provide solutions at earliest
- Daily work allocation to team members and monitoring of queues at regular intervals
- Handling escalation cases and provide assistance to the requester & Stake holder
- Process Improvement & Adherence, Process Standardization and TAT reduction
- Coaching/ Counseling/ imparting skills to reports/ Sharing knowledge & information/ Trainings for team, conducting team developmental activities
- Ensuring client satisfaction through regular feedbacks on the projects in process (Rewriting)
- Scheduling meetings with the prospects to explain the process updates/training
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
H.S.C -
Gujarat Board
B.com - undefined
Gujarat University
M.Sc. - IT (Infrastructure Management & Cloud Technology
Gujarat University
Skills
Basic knowledge of computer, MS Office Power BI and Power Automate
Dynamic Prioritization and Multi-TaskingCoaching and MentoringBuilding RapportProcess Control - Market Research - CoordinationClient Relationship Management - People ManagementLean Six Sigma White Belt Certified (Vodafone University)Timeline
Assistant Manager
_VOIS – Vodafone Intelligent Solutions
02.2016 - Current
Marketing Executive
Priya Softweb Solutions
04.2015 - 09.2015
Process Associate
Ascendum KPS Pvt. Ltd
06.2012 - 11.2013
H.S.C -
Gujarat Board
B.com - undefined
Gujarat University
M.Sc. - IT (Infrastructure Management & Cloud Technology
Gujarat University