Arun Nair
Thrissur
Summary
- Technical Content Professional with 14 years of experience in content design, technical writing, and authoring.
- Skilled in applying AI-driven content design and microcopy audits, usability heuristics, and design thinking to streamline workflows and deliver measurable impact on usability (SUS 80+), CSAT (+52%), and NPS (+56).
- Experienced in regulatory documentation (FAA, DITA/XML), and designing UI copy, in-product guidance, and contextual help for global audiences.
- Adept at collaborating in agile squads with designers, engineers, and researchers, and fluent in Figma, Jira, and XML editors.
- Committed to accessibility, data-driven insights, and modern content operations to deliver clarity, usability, and customer success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Content Designer 2
Microsoft
Hyderabad
09.2024 - 08.2025
- Scale cross-functional collaboration by operationalizing content design intake and UX-debt tracking with product, design, and engineering teams.
- Integrate user feedback and create informed designs for the Azure Update Manager (AUM) and Azure Migrate (AM) workflows by collaborating with research, design, and product management.
- Lead content design audit across 8 Azure Migrate product modules using AI (Copilot) and a 15-point heuristic framework to identify and resolve UX gaps.
- Simplify terminology, and introduce in-product guidance to enhance clarity and task completion rates.
- Contribute to a 56-point increase in NPS for Azure Migrate, achieving a 55% improvement.
- Contribute to a 52.63% rise, from 38 to 58, in customer satisfaction scores for Azure Migrate since January 2025.
- Co-lead a UX workshop for the Azure UX team, targeting users with limited familiarity with cloud platforms, to conceptualize a Copilot-powered self-serve AI assistant for cloud onboarding.
Senior Content Designer
Cvent
Gurgaon
08.2021 - 09.2024
- Own an end-to-end content design strategy for enterprise event tech products, resulting in a consistent voice, tone, and driving usability improvements to achieve System Usability Scale (SUS) scores above 80%.
- Lead content standardization initiatives by building a central knowledge hub for the India content design team to document best practices, and drive adoption of design system guidelines to scale consistent voice and tone across 12 products.
- Drive cross-functional alignment in agile squads across global teams, contributing to design systems and scalable content patterns through workshops, consults, office hours, and design crit sessions.
- Ensure accurate and timely content translations with the localization team in over 19 languages.
- Co-lead both moderated and unmoderated usability testing sessions with researchers to evaluate and refine content effectiveness.
- Embed ARIA labels for accessibility by working closely with the Developer and Accessibility teams for relevant content keys.
- Advance the Carina Design System by contributing to the content design style guides, and creating microcopy patterns for design components.
Content Strategist
Carestack
Trivandrum
03.2021 - 07.2021
- Lead content strategy for sales and product marketing, own the editorial calendar, and craft SME whitepapers.
Lead Writer
Benefitalign
Trivandrum, Kochi
01.2020 - 02.2021
- Partner with design and product teams to shape UI microcopy for healthcare and insurance platforms, and align language with compliance standards and user needs.
- Create release notes, in-product guidance, and supplemental reference content.
Senior Technical Writer
TAAL Tech
Bangalore
04.2018 - 10.2019
- Author FAA-compliant EWIS-ICA documentation, and installation instructions for aerospace systems.
- Ensure accuracy and regulatory alignment in technical publications for global aviation clients.
Content Marketer
Self-Employed
Dharamshala, Pune
06.2017 - 03.2018
- Increase sales conversions, engage audiences, and define the brand voice for early-stage entrepreneurs.
- Drive customer engagement and retention by delivering sales and marketing collateral, and blog articles.
Section Manager - Technical Writing and Forecast Analysis
John Deere
Pune
01.2012 - 05.2017
- Lead quality initiatives and improvements through stakeholder feedback, and global guideline updates for technical manuals.
- Reconcile service parts data in technical manuals with service parts inventory to optimize inventory costs by ₹30 crores.
Technical Author
Alten India
Bangalore
04.2010 - 10.2011
- Author Illustrated Parts Catalogs (IPCs) for the Airbus A380 and lead internal quality reviews for authoring work orders.
- Train and coach new recruits in technical documentation best practices.
Education
CBSE 10 -
Nava Nirman Senior Secondary School
Cochin, KeralaCBSE 12 -
Seva Sadan senior secondary school
Palakkad, KeralaB-Tech - Aeronautical Engineering
Nehru College of Aeronautics & Applied Sciences
Coimbatore, Tamil NaduSkills
- Content Design
- UX Writing
- Technical Writing
- Content Strategy
- Copywriting
- Design Thinking
- Conversational Design
- Storytelling
- Stakeholder Management
- AI for Content Design and UX
- Figma
- Adobe XD
- XML Editors
- DITA
- AIDA Model
- JIRA
- Confluence
- Phrase
- Pendo
- MS Office
- Cloud Computing & AI
- Enterprise SaaS
- Event Tech
- Healthcare Tech
- Aerospace
- Agritech & Off-Highway Equipment
Certification
- Advanced Content Design - Content Design London (CDL)
Accomplishments
- 2022 - Dept Award 2022, Cvent, India, for providing consistent value with content-led UX enhancements and pioneering content design at Cvent, India.
- 2016 - Dealer network satisfaction score at John Deere, for reducing customer back orders by 70% and the service delivery for emergency orders from 72 hours to 24 hours
- 2016 - Parts catalog match-up project at John Deere, for saving 30 crores on obsolete service parts inventory by implementing processes and initiatives for cross-functional engagement, with accurate documentation and data consistency.
- 2013 - IMANOVAS award, Query Resolution Module at John Deere, for reducing cross-departmental query backlogs by 35%, and creating a central knowledge repository to improve the KPI's for authoring efficiency by 23%
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Content Designer 2
Microsoft
09.2024 - 08.2025
Senior Content Designer
Cvent
08.2021 - 09.2024
Content Strategist
Carestack
03.2021 - 07.2021
Lead Writer
Benefitalign
01.2020 - 02.2021
Senior Technical Writer
TAAL Tech
04.2018 - 10.2019
Content Marketer
Self-Employed
06.2017 - 03.2018
Section Manager - Technical Writing and Forecast Analysis
John Deere
01.2012 - 05.2017
Technical Author
Alten India
04.2010 - 10.2011
CBSE 10 -
Nava Nirman Senior Secondary School
CBSE 12 -
Seva Sadan senior secondary school
B-Tech - Aeronautical Engineering
Nehru College of Aeronautics & Applied Sciences