Arun Nair
Thane
Summary
Dynamic Learning & Development leader with a proven track record, driving digital transformation and fostering a self-learning culture. Expert in e-learning content development and stakeholder management, achieving 85% learner adoption through innovative gamified solutions. Passionate about enhancing organizational capability and performance through strategic learning initiatives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead – Learning & Development
DNS Bank
05.2023 - 09.2025
- Spearheading enterprise-wide digital learning transformation, enabling a scalable self-learning culture across 750+ employees.
- Implemented a modern LMS and microlearning framework to drive continuous capability development.
- Designed and launched e-learning academies for product, compliance, and behavioral learning.
- Introduced AI-powered learning recommendations and personalized learning pathways.
- Measured learning engagement and effectiveness through analytics dashboards linked to performance KPIs.
Regional Head – L&D (West)
SBI Cards & Payment Services
07.2022 - 04.2023
- Led the transition from traditional classroom learning to blended and digital-first models.
- Designed modular onboarding and self-paced microlearning content for sales and customer service teams.
- Curated e-learning content library, integrated with the corporate LMS, for anytime learning access.
- Drove 85% learner adoption through gamified elements and mobile learning campaigns.
- Collaborated with sales leadership to track learning impact on productivity and compliance performance.
- Maintained an up-to-date knowledge of industry developments to ensure competitive advantage.
- Managed compliance with regulatory standards in credit card services and payments.
Regional Head – L&D
Indiabulls Housing Finance
07.2021 - 06.2022
- Designed and rolled out digital learning roadmaps using gamified and interactive modules.
- Partnered with HR and business to create on-demand learning platforms for high-volume sales teams.
- Managed the end-to-end content lifecycle — from design to delivery and measurement — across LMS systems.
- Coordinated training programs for staff to improve product knowledge and skills.
- Developed and implemented strategies to reduce costs, improve efficiency, and increase customer satisfaction in the region.
- Analyzed team performance on weekly basis through review of in-depth reports.
Lead – Learning Design & Delivery
Flexiloans
01.2018 - 04.2020
- Led digital learning content strategy covering role-based and behavioral modules.
- Built and deployed self-learning video libraries, quizzes, and gamified content to drive learner engagement.
- Improved learning efficiency by 40% through the introduction of bite-sized, digital learning interventions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Manager – L&D & Quality
IDFC Bank
11.2015 - 08.2017
- Introduced blended learning formats, combining digital, virtual, and ILT modules.
- Delivered interactive e-learning on customer experience and compliance topics across branches.
- Developed training programs to improve staff skills and operational efficiency.
- Implemented policies to enhance productivity and foster a positive work environment.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Regional Training Manager
Magma Fincorp Ltd
10.2012 - 09.2015
- Digitized regional onboarding and product knowledge modules for faster deployment and consistency.
- Implemented post-training digital assessments to track learning retention and performance impact.
Asst Manager Training
Muthoot Finance Ltd
08.2010 - 09.2012
- Supported training programs to enhance employee skills and knowledge.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Customer Service Lead Trainer
Aegis Technology Pvt Ltd
09.2007 - 07.2010
- Developed training materials for customer service representatives to enhance skills.
- Led orientation sessions for new hires on company policies and procedures.
- Facilitated workshops to improve team communication and collaboration.
- Provided ongoing support and feedback to staff during initial training phases.
- Coordinated with management to identify training needs and gaps in knowledge.
Customer Service Representative
Reliance Info Pvt Ltd
09.2001 - 08.2005
- Resolved customer complaints efficiently using conflict resolution techniques.
- Communicated with cross-functional teams to address customer needs and issues promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
M.A. - Psychology
IGNOU
Mumbai01.2027
Diploma in Training & Development -
ISTD
01.2023
B.A. - English Literature
L.D. Arts College
Ahmedabad01.1999
Skills
- Digital learning strategy and transformation
- LMS/LXP design
- Implementation and governance
- E-learning and microlearning content development
- Instructional design (ADDIE, Bloom's taxonomy)
- Learning analytics and ROI measurement
- Self-learning enablement and knowledge portals
- Leadership & Behavioral Development
- Mobile & Gamified Learning Design
- Stakeholder Management & Governance
Certification
- LMS Implementation & Administration
- E-learning Content Design (Articulate, Canva, Adobe Captivate)
- Kirkpatrick Model – Training Evaluation
- Instructional Design (ADDIE, Bloom’s Taxonomy)
- Executive Coaching & Digital Facilitation
Accomplishments
- Led digital learning transformation impacting over 10,000 employees.
- Increased LMS engagement by 90% through gamification and microlearning.
- Reduced new-hire time-to-productivity by 30% via digital onboarding modules.
- Deployed AI-enabled learning paths boosting self-learning participation by 45%.
- Created a scalable e-learning framework aligned with business and compliance goals.
Hobbies and Interests
- Cinematic Storytelling
- Writing
- Digital Innovation
- Cultural Exploration
Languages
- English, C2
- Hindi, C2
- Malayalam, C2
- Marathi, B2
Timeline
Lead – Learning & Development
DNS Bank
05.2023 - 09.2025
Regional Head – L&D (West)
SBI Cards & Payment Services
07.2022 - 04.2023
Regional Head – L&D
Indiabulls Housing Finance
07.2021 - 06.2022
Lead – Learning Design & Delivery
Flexiloans
01.2018 - 04.2020
Manager – L&D & Quality
IDFC Bank
11.2015 - 08.2017
Regional Training Manager
Magma Fincorp Ltd
10.2012 - 09.2015
Asst Manager Training
Muthoot Finance Ltd
08.2010 - 09.2012
Customer Service Lead Trainer
Aegis Technology Pvt Ltd
09.2007 - 07.2010
Customer Service Representative
Reliance Info Pvt Ltd
09.2001 - 08.2005
M.A. - Psychology
IGNOU
Diploma in Training & Development -
ISTD
B.A. - English Literature
L.D. Arts College