Arun Narawade

Salesforce administration

• Managing access to our Salesforce platform including provisioning new users, troubleshooting access issues and monitoring licenses usage.
• Owning data quality including monitoring duplicates, managing duplicate rules and educating users on salesforce best practices around data entry.
• Supporting development, testing and deployment of salesforce improvements from backlog.
• Create and maintain SFDC reports and dashboards for sales team.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Sales Operations

• Worked with Sales leaders on forecasting yearly, quarterly and monthly targets in aligned to pipeline of respective business.
• Target allocation of individual FLS and tracking same to analysis overall performance of sales team.
• Developed and maintained sales incentive program for 200+ sales employees.
• Managed accounts and involved in process of credit block by establishing relationship between AR and collection team that resulted in closing of sales orders.
• Handled west region sales order to ensure they are processed according to company’s requirements like documentation, approvals as per DOA and ensure all orders are secured on time.
• Co-ordination with factory and vendors on material readiness and expediting to reduce lead time to execute customer orders on time.
• Lead and ensure AR collection plan & focus on PD reductions.
• Tracking sales orders to ensure that they are scheduled and sent out on time.

MIS (Monthly Information System Report)

• Sales Secure Report.
• Sales Revenue Report.
• Backlog Report.
• Payment Collection (AR).
• SIP (Sales Incentive working for sales team).

• Support Sales & Project team to execute customers’ orders.
• Managing all the sales related activity of the company.
• Key customer & dealers Order & AR management.
• Tracking sales orders to ensure that they are scheduled and sent out on time.
• Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
• Sales Order Preparation.
• Ensure convert PRF to PO in timely manner as per TAT.
• Preparation of Quote.
• Preparation of Order Acceptance & Proforma Invoice.
• Resolving any sales related issues with customers.

Warranty Administration

• Handling of Warranty Claims on portal.
• Provide Free Replacement for under warranty machines.
• Take failed parts back from customer and handover to quality team for root cause analysis.
• Follow up with vendors for free replacement & root cause analysis.