Summary
Overview
Work History
Education
Skills
Interests
Languages Known
Timeline
Hobbies and Interests
PROFESSIONAL STRENGTHS
AccountManager
Arun Narayan Nair

Arun Narayan Nair

Muthamkuzhy

Summary

Dynamic professional seeking a position that leverages strong communication and organizational skills, complemented by a solid background in customer service. Proven ability to foster positive relationships and collaborate effectively with diverse teams. Committed to delivering exceptional service and contributing to organizational success through proactive problem-solving and a customer-centric approach. Eager to bring energy and dedication to a role that values teamwork and excellence.

Overview

4
4
years of professional experience

Work History

Customer Care Associate

Reliance Retail Ltd.
03.2021 - 03.2022
  • Providing Recent Stock Updates to Customers.
  • Taking New Installation requests for AC Refrigerators and WMs
  • Aligning Tech visits and doing follow-ups on the same.
  • Scheduling Shifting and Relocation requests for ACs
  • Solving Billing queries and issues.
  • Solving Refund related issues.
  • Escalating unattended cases to the escalation team.

Customer Care Associate

WIPRO LIMITED
08.2018 - 03.2019
  • Troubleshooting internet connections.
  • Managing connection requests
  • Providing package details.
  • Solving MNP connection issues
  • Solving Billing queries and issues.
  • Solving recharge-related issues.
  • Solving issues of process-related applications.
  • Escalating unattended cases to the Supervisor

Tech Support Associate

Intelenet Global Services Pvt. Ltd
01.2016 - 07.2018
  • Taking landline connection requests
  • Giving Product information
  • Taking broadband connection requests
  • Taking DTH connection requests
  • Taking shifting requests.
  • Troubleshooting broadband issues
  • Troubleshooting DTH related issues.
  • Troubleshooting Landline related issues.
  • Booking complaints SRs (landline, Broadband, DTH)

Education

B.C.A -

Pune University
07.2011

H.S.C -

Maharashtra Board
06.2007

S.S.C - undefined

C.B.S.E Board
06.2005

Skills

  • Experienced in digital tools and platforms
  • Skilled in MS Office applications

Interests

Reading Podcasts and other books of interests

Languages Known

English
Hindi
Malayalam

Timeline

Customer Care Associate

Reliance Retail Ltd.
03.2021 - 03.2022

Customer Care Associate

WIPRO LIMITED
08.2018 - 03.2019

Tech Support Associate

Intelenet Global Services Pvt. Ltd
01.2016 - 07.2018

S.S.C - undefined

C.B.S.E Board

B.C.A -

Pune University

H.S.C -

Maharashtra Board

Hobbies and Interests

Surfing on Net & Reading Books

PROFESSIONAL STRENGTHS

  • Responsible for interacting with the clients and solving their queries.
  • Maintaining the records of customer interactions and follow up with the clients.
  • Providing feedback of the clients to the concerned departments and authorities so as to improve the services.
  • Excellent time management and organizational skills
  • Quick learner and possess creative problem-solving skills
Arun Narayan Nair