Summary
Overview
Work History
Education
Skills
Interests
Languages Known
Hobbies and Interests
PROFESSIONAL STRENGTHS
Timeline
Generic
Arun Narayan Nair

Arun Narayan Nair

Muthamkuzhy, Ernakulam

Summary

Dynamic professional seeking a position that leverages strong communication and organizational skills, complemented by a solid background in customer service. Proven ability to foster positive relationships and collaborate effectively with diverse teams. Committed to delivering exceptional service and contributing to organizational success through proactive problem-solving and a customer-centric approach. Eager to bring energy and dedication to a role that values teamwork and excellence.

Accomplished Human Resources Consultant knowledge of HR metrics for benchmarking, measuring, analyzing and articulating value and ROI of HR initiatives, practices and policies. Guides and supports clients in areas of strategic human capital management, employee relations, organizational development, workers' compensation administration and overall development of best practices in human resources. Demonstrates strong business acumen and possesses entrepreneurial spirit with genuine desire to proactively and consistently deliver results for clients and internal teams.

Overview

6
6
years of professional experience

Work History

Customer Care Associate

Reliance Retail Ltd.
03.2021 - 03.2022
  • Handled 50-100 calls on a per day basis.
  • Providing Recent Stock Updates to Customers.
  • Taking New Installation requests for AC Refrigerators and WMs
  • Aligning Tech visits and doing follow-ups on the same.
  • Scheduling Shifting and Relocation requests for ACs
  • Solving Billing queries and issues.
  • Solving Refund related issues.
  • Escalating unattended cases to the escalation team.
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.

Customer Care Associate

WIPRO LIMITED
08.2018 - 03.2019
  • Handled 70-120 calls on a per day basis.
  • Troubleshooting internet connections.
  • Managing connection requests
  • Providing package details.
  • Solving MNP connection issues
  • Solving Billing queries and issues.
  • Solving recharge-related issues.
  • Solving issues of process-related applications.
  • Escalating unattended cases to the Supervisor

Tech Support Associate

Intelenet Global Services Pvt. Ltd
01.2016 - 07.2018
  • Taking landline connection requests
  • Giving Product information
  • Taking broadband connection requests
  • Taking DTH connection requests
  • Taking shifting requests.
  • Troubleshooting broadband issues
  • Troubleshooting DTH related issues.
  • Troubleshooting Landline related issues.
  • Booking complaints SRs (landline, Broadband, DTH)
  • Handled 50-110 calls a day with other tasks per day.

Education

B.C.A - Computer Applications Development

Pune University
Mumbai
07-2011

H.S.C - Economics

Maharashtra Board
Mumbai
06-2007

S.S.C -

C.B.S.E Board
Thane, Mumbai
06-2005

Diploma in Human Resource Management - Human Resources Management

Smartshree EDU Consultancy
Paravur, Kerala
03-2026

Skills

  • Hiring and retention strategies
  • Recruitment and retention strategies
  • Workforce planning

Interests

Reading Podcasts and other books of interests

Languages Known

English
Hindi
Malayalam

Hobbies and Interests

Surfing on Net & Reading Books

PROFESSIONAL STRENGTHS

  • Responsible for interacting with the clients and solving their queries.
  • Maintaining the records of customer interactions and follow up with the clients.
  • Providing feedback of the clients to the concerned departments and authorities so as to improve the services.
  • Excellent time management and organizational skills
  • Quick learner and possess creative problem-solving skills

Timeline

Customer Care Associate

Reliance Retail Ltd.
03.2021 - 03.2022

Customer Care Associate

WIPRO LIMITED
08.2018 - 03.2019

Tech Support Associate

Intelenet Global Services Pvt. Ltd
01.2016 - 07.2018

H.S.C - Economics

Maharashtra Board

S.S.C -

C.B.S.E Board

B.C.A - Computer Applications Development

Pune University

Diploma in Human Resource Management - Human Resources Management

Smartshree EDU Consultancy
Arun Narayan Nair