Arun Negi
Faridabad
Summary
Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume chats in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Concetrix india private limited
Gurgaon
12.2023 - Current
- Resolved customer complaints promptly and professionally.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
S&R Associate
Amazon development center
10.2018 - 12.2023
- Handle customer complaints, provide appropriate solutions and alternatives within the time limit through Email and chat medium; follow up to ensure resolution.
Floorsupervisor
Airtel
kalkaji
12.2014 - 09.2018
- Need to handle escalation, provide guidance to other associates, follow up to ensure resolution.
Retention floorsupervisor
Vodafone
East of kailash
08.2013 - 11.2014
- Handle escalation calls specially need to retain customer in our network, all service regarding escalation, giving coaching to associates as per the requirement.
Education
B..A -
Drbhimroa ambedkar university
01.2010
Intermediate -
CBSE board
01.2007
HighSchool -
CBSE board
01.2005
Skills
- HardWork & Honesty
- LiveChat Messaging
- Adaptable to all situations
- Can work with team and has excellent leadership skills
- Customer Service
Personal Information
- Hobbies: Meeting new people and interacting with them, Travelling, Listening to music
- Father's Name: Mr. Rajendersinghnegi
- Date of Birth: 09/17/89
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Computerawarenessskills
Excel, PowerPoint, MSWord, HTML, SQL, JavascriptBasic, 30WPM
Languages
- Hindi
- English
Disclaimer
I hereby declare that all the information provided by me is true to the best my knowledge and belief.
Timeline
Customer Care Representative
Concetrix india private limited
12.2023 - Current
S&R Associate
Amazon development center
10.2018 - 12.2023
Floorsupervisor
Airtel
12.2014 - 09.2018
Retention floorsupervisor
Vodafone
08.2013 - 11.2014
B..A -
Drbhimroa ambedkar university
Intermediate -
CBSE board
HighSchool -
CBSE board
Similar Profiles
Vasuda KrishnamurthyVasuda Krishnamurthy
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited
Saurabh Kumar SinghSaurabh Kumar Singh
Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)
DEBAJIT HAZARIKADEBAJIT HAZARIKA
SENIOR ENGINEER-PRODUCT SUPPORT at GAINWELL COMMOSALES INDIA PRIVATE LIMITED (FORMERLY TRACTORS INDIA PRIVATE LIMITED)SENIOR ENGINEER-PRODUCT SUPPORT at GAINWELL COMMOSALES INDIA PRIVATE LIMITED (FORMERLY TRACTORS INDIA PRIVATE LIMITED)