Arun Palaniyappan
Chennai
Summary
Sales professional with 12+ years of experience in B2B space, primarily in Sales, Customer Success and enterprise account management roles. Contributed to 3X revenue growth and customer retention. Expert in Enterprise Account management, Lead generation, account-based/consultative selling, Inside sales, Outbound Sales and Channel sales.
Overview
14
14
years of professional experience
Work History
Director of Sales
pixxelo solutions private limited
Chennai
09.2025 - Current
- Led sales strategies to enhance market presence and drive revenue growth.
- Managed a team of sales personnel to ensure performance goals were met or exceeded.
- Built strong relationships with key clients to foster loyalty and repeat business.
- Developed training programs for sales team to improve product knowledge and skills.
- Implemented CRM systems to streamline customer interactions and sales processes.
- Analyzed market trends to identify opportunities and adjust sales tactics accordingly.
- Monitored competitor activities to inform strategic planning and positioning efforts.
- Negotiated contracts with vendors, suppliers, distributors and other businesses.
Regional Sales Manager
Zoho Corporation
05.2018 - 06.2025
- Achieve growth in revenue and client base from the assigned region (North America, Canada & Latin America) through acquisition and retention of clients across segments for business collaboration applications
- Finalized sales contracts with high-value customers.
- Oversaw business operations with profit accountability, forecasting monthly and annual sales targets and executing plans within established time frames.
- Managed and supported team of business development reps (BDR) for lead generation, prospect qualification, and scheduling client meetings to enhance client engagement.
- Leading & monitoring performance of the team members for excellence in sales; creating healthy environment that facilitates high performance & accomplishment of organisational goals.
- Manage RFP/RFI/RFQ's process with appropriate support from Deal, presales/Bid management group, Operations, Finance & legal teams working closely with vertical/horizontal Leadership teams
- Analysed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Established performance metrics to monitor individual team member progress, fostering accountability and collaboration in achieving shared goals.
Team Lead
Teleperformance
04.2014 - 04.2018
- Conducted annual performance evaluations for team members to assess contributions and support career development.
- Led team meetings to discuss project updates and operational strategies.
- Coordinated training sessions for new team members on company policies.
- Monitored team performance to ensure adherence to service standards.
Technical Consultant
HCL Technologies
Chennai
12.2012 - 03.2014
- Provided technical support for software and hardware issues across multiple platforms.
- Diagnosed and resolved customer inquiries through phone, email, and chat channels.
- Maintained knowledge base by updating articles based on recurring issues and solutions.
Customer Support Executive
04.2012 - 12.2012
- Managed customer inquiries through phone and email communication.
- Resolved product issues by providing step-by-step guidance to customers.
Education
Bachelor of Engineering - Electronics and Communication Engineering
Anna University
India, Tiruchirapalli01-2012
Skills
- Sales strategy
- Revenue growth
- Client acquisition
- Lead generation
- Sales pipeline management
- Pipeline development
- Contract negotiation
Personal Information
Timeline
Director of Sales
pixxelo solutions private limited
09.2025 - Current
Regional Sales Manager
Zoho Corporation
05.2018 - 06.2025
Team Lead
Teleperformance
04.2014 - 04.2018
Technical Consultant
HCL Technologies
12.2012 - 03.2014
Customer Support Executive
04.2012 - 12.2012
Bachelor of Engineering - Electronics and Communication Engineering
Anna University