Gargi

A senior insurance professional with two decades of experience in Health and Life Insurance business operations. As a founder member at Max Life lead a team of 10 Underwriters and 30 contract staff for end-to end policy issuance operations. Trained operation teams & agency force on products, underwriting process and guidelines. In addition, have worked with MetLife, HCL and Max Bupa (health Insurance). At Max Bupa successfully implemented end to end digital onboarding for all channels including key bank partners. As an operations leader I specialize in creating customer delight across touch points through process simplification. Pro-actively identify unmet needs to evidence gaps and identify opportunities to address as per the medical plans. Establish and develop relationships alongside contracted partners with a wide variety of healthcare professionals to achieve scientific, advocacy, educational, and patient outcome goals. Create strategies to help increase the growth and revenue. At Prudential Thailand as Lead Digital Underwriter I was responsible for successful launch of Digital products with simplified underwriting, implement predictive underwriting and AI-ML adoption to simplify customer onboarding. I have successfully led new-age solutions viz. video medical examination, activity-based risk triage, data driven UW. Currently as part of FWD driving projects pertaining to go green initiative with focus on cost reduction and bringing in benefits, selection of vendors by biding and vendor management

• Green Belt Six Sigma certification from Benchmark Six Sigma Certification Pvt. Ltd.
• Diploma in Digital Marketing