ARUN P. N
Chennai
Summary
Dynamic and results-driven HR Operations & Shared Services leader with 15+ years of experience successfully directing global service delivery and large-scale HR technology transformation. Proven expertise in implementing and optimizing enterprise HRIS platforms, including Workday, Oracle HCM, SAP, and ADP, to streamline the entire hire-to-retire lifecycle. Adept at establishing robust governance frameworks, deploying automation, and building high-performing teams across APAC. Recognized as a strategic thought partner capable of delivering operational excellence and elevating the employee experience through innovative digital HR solutions.
Overview
15
15
years of professional experience
Work History
HR Operations Manager
Freshworks Technologies Pvt. Ltd.
11.2021 - Current
- Led global HR Shared Services (Hire-to-Retire, Payroll/Allsec, Benefits Administration, HR Tech Ops) and represented HR Operations in the fullcycle implementation (design, testing, deployment) of Oracle HCM and Workday.
- Built governance frameworks, SOPs, RCA processes, and service measurement dashboards, significantly improving compliance and operational efficiency across HR Operations.
- Re-designed the MyHR portal and mobile app, incorporating self-service workflows and digital assistant integration to enhance the employee experience.
- Managed and coached a high-performing APAC HR Operations team, ensuring strict SLA adherence and operational scalability.
- Introduced tiered service delivery and automated 30%+ of manual tasks, effectively reducing employee query resolution time and championing continuous improvement.
- Managed day-to-day HR operations for a 4500+ workforce, ensuring compliance with all company policies and legal regulations.
- Spearheaded the implementation of HRMS Payroll integration, which eliminated manual data sharing and achieved a 25% reduction in monthly payroll processing time.
- Successfully managed full and final settlement processes during a company restructuring, ensuring timely and accurate payouts compliant with all legal regulations.
- Developed and launched an automated onboarding process, reducing new hire time-to-productivity by 45%.
- Developed and launched automated HR letters processing, reducing processing time-to-productivity by 45%.
- Automated monthly bonus accrual reports in Workday and reconciliation for payroll using Excel VBA, resulting in a 90% reduction in manual efforts.
- Led a cross-functional team in the successful rollout of SOPs across HR Shared Services, increasing SLA adherence by 25%.
- Collaborated with cross-functional teams (Legal, Finance, IT) to address complex HR issues and streamline processes.
Senior Contact Center Analyst – HR Shared Services
Ford Motor Private Limited
06.2010 - 10.2021
- Managed full-cycle HR Operations for the APAC region, ensuring compliance and high-quality data management across the hire-to-exit lifecycle, including employee master data and HR documentation.
- Supervised and supported the HR Operations team in delivering core administrative functions: onboarding, background checks, and accurate payroll processing.
- Administered complex Rewards & Recognition programs, employee benefits, and managed international assignment payroll for diverse workforces (blue- and white-collar).
- Key contributor to HRIS lifecycle (PeopleSoft / SAP), executing UAT, configuration validations, and strengthening data governance and system integrity.
- Led the Personnel Administration team, successfully standardizing HR data processes across multiple markets to enhance operational efficiency.
- Delivered HR dashboards and analytics for senior leadership, providing strategic data insights to support critical business decisions.
- Ensured regulatory compliance by conducting regular data and compliance audits and collaborating with leadership to update HR policies and procedures aligned with current labor laws.
- Drove process improvement initiatives to optimize HR operational workflows and system utilization (HRIS updates/modifications).
- Managed escalations concerning employee benefits and payroll, ensuring timely and effective resolution of employee queries.
- Implemented Performance Improvement Plans (PIP) and provided coaching support to underperforming team members.
- Contributed to the successful launch of the HR Contact Center for APAC, enhancing service delivery and employee support.
- Recognized for service excellence with awards including the 'Employee Excellence Award' (2010) and 'Star Performer' (2012).
Education
MBA - HR & Finance
Bharathiar University
B.Com - Commercial Law
Bharathiar University
Diploma - Computer Applications
Bharathiar University
Skills
- Workday
- Oracle HCM
- SAP
- PeopleSoft
- ADP
- Allsec
- MS Dynamics 365
- Freshservice
- MS Excel (Advanced)
- Payroll and Benefits Administration
- HR Policy Implementation and Communication
- HRMS, Payroll Integration
- SOP & Process Design
- HR Project Management
- Employee onboarding and offboarding
Timeline
HR Operations Manager
Freshworks Technologies Pvt. Ltd.
11.2021 - Current
Senior Contact Center Analyst – HR Shared Services
Ford Motor Private Limited
06.2010 - 10.2021
B.Com - Commercial Law
Bharathiar University
Diploma - Computer Applications
Bharathiar University
MBA - HR & Finance
Bharathiar University