ARUN P PADAKI
Bangalore
Summary
Dynamic Operations & Order Management Professional with 7+ years of experience in B2B logistics, order-to-cash processing, and eCommerce fulfillment support. Adept at leading cross-functional teams, optimizing supply chain processes, and resolving complex delivery and billing issues. Proven ability to leverage data for process improvements, execute high-volume dispatch operations, and maintain service levels above 98%. Proficient in Excel and ERP systems, with working knowledge of SQL and reporting tools. Looking to contribute to Target’s mission of seamless guest service through operational excellence and data-driven insights.
Overview
8
8
years of professional experience
Work History
Assistant Manager – Sales Support & Order Management
MSI Services Pvt. Ltd
Bangalore
09.2017 - 04.2025
- Led a team of 5, achieving over 98% service levels in operations.
- Executed freight bill reconciliation and managed third-party logistics providers.
- Coordinated end-to-end U.S. shipments, including customs and carrier negotiations.
- Delivered daily management information system reports on PODs and insurance claims.
- Conducted user acceptance testing and recommended ERP workflow enhancements.
- Oversaw container bookings and ensured compliance with documentation standards.
- Monitored daily operations to identify process improvement opportunities.
- Collaborated with sales, warehouse, and procurement as U.S. regional single point of contact.
- Supported project management efforts by organizing resources and tracking timelines effectively.
- Managed customer service inquiries and complaints in a timely manner.
Education
Bachelor of Commerce - Finance
Swami Vivekananda University
01.2017
12th - Business Statistics
Seshadripuram Degree College
Bangalore01.2014
SSLC -
Sri Vani Education Centre
Bangalore01.2012
Skills
- SQL (basic) Excel (Advanced) ERP (Oracle NetSuite) Power BI (Familiar) Order to Cash (O2C) Inventory & Fulfillment Planning Product Operations Root Cause Analysis (RCA) EDI & 3PL Portal Management Cross-functional Coordination Data Analysis & Reporting MIS Dashboarding Peak Season Operations UAT Testing & SOP Development Customer Escalation Handling SLA Tracking
PROJECTS & TOOLS
• ERP Systems: Oracle NetSuite (Order mgmt, invoicing, dispatch tracking)
• Excel (Advanced): VLOOKUP, Pivot Tables, Dashboards, MIS tracking
• SQL (Basic): Querying order and shipment data for insights (self-learning in progress)
• PowerPoint: Monthly performance decks, SOP presentations
• EDI: Managed U.S. B2B retail transactions (orders/invoices)
• 3PL Portals: FedEx, BlueDart, TCI Express – tracking, SLA monitoring, claims
• Google Sheets: Dispatch planning logs, freight recovery, collaborative RCA
• RCA Tools & MIS: Daily performance reporting, root cause analytics for delivery issues
Projects
ERP Systems: Oracle NetSuite (Order mgmt, invoicing, dispatch tracking), Excel (Advanced): VLOOKUP, Pivot Tables, Dashboards, MIS tracking, SQL (Basic): Querying order and shipment data for insights (self-learning in progress), PowerPoint: Monthly performance decks, SOP presentations, EDI: Managed U.S. B2B retail transactions (orders/invoices), 3PL Portals: FedEx, BlueDart, TCI Express – tracking, SLA monitoring, claims, Google Sheets: Dispatch planning logs, freight recovery, collaborative RCA, RCA Tools & MIS: Daily performance reporting, root cause analytics for delivery issues
Accomplishments
- Promoted twice (2018, 2022) for operational excellence
- Awarded 'Top Gun' in Mar 2019 for exceptional performance
- Selected for U.S. visit (Phoenix & California) to represent Indian team
- Appreciated by Vice President for national account ownership
Affiliations
- I represented Bangalore University in table tennis
- Played National zonal in Delhi
- Club Level played in Badminton
Hobbies and Interests
Hobbies: Traveling, Cooking, Table Tennis (State Level), Badminton (Club Level)
Languages
kannada
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Assistant Manager – Sales Support & Order Management
MSI Services Pvt. Ltd
09.2017 - 04.2025
Bachelor of Commerce - Finance
Swami Vivekananda University
12th - Business Statistics
Seshadripuram Degree College
SSLC -
Sri Vani Education Centre
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